Find work in Canada.

343,710 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 9 mins ago
S
Gestionnaire de projet - Préparation opérationnelle (ORP) / Operational Readiness Project Manager
Systemex
Montreal, QC
- Full-time
Systemex is looking for an experienced Operational Readiness Project Manager to support clients in transitioning from project execution to full operations within the mining and industrial…
Added 9 mins ago
B
Branch Supervision Administrator (Compliance), Nesbitt Burns
BMO
Montreal, QC · MCGC
- Full-time
Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Added 9 mins ago
Marketing Specialist
Cosmetic Physician Partners
Montreal, QC
…deployment, performance reporting, and stakeholder communication. The Manager operates as the strategic lead for clinic growth by setting direction, driving accountability across internal…
Added 21 mins ago
KG
Transmission Line Engineer
Kosmos Group
Burnaby, BC
- Full-time
…feasibility studies, detailed design, construction drawing package, field inspection, project closeout documentation, and…
Added 21 mins ago
PC
Project Engineer
Pattillo Construction Corporation
Montreal, QC · Urban agglomeration of Montreal, QC
- Volunteer
Assist Project Manager and Asst. Project Manager with the planning and daily execution of the construction project. Responsible for maintaining certain aspects of the project schedule as…
Added 21 mins ago
SF
Project Engineer
Soletanche Freyssinet
Vancouver, BC
- Full-time
The objective of the position of Project Manager at Menard Canada is to manage and coordinate ground improvement projects, mainly standard to moderately complex, from feasibility study to…
Added 21 mins ago
GO
Team Lead - Project Management Services
Government of Northwest Territories
Yellowknife, NT
- $121,641 to $145,295 CAD / year
- Full-time
Reporting to the Manager of Solution Services, you will lead a team of experienced project managers delivering information systems and technology-enabled projects for GNWT departments. You…
Added 21 mins ago
K
Contract Logistics Human Resources Manager - 3p - 11p
Kuehne+Nagel
Montreal, QC
- Full-time
…located on Bd Albert-Hudon is looking for a new Human Resources Manager, 2nd Shift to join our Contract Logistics…
Added 21 mins ago
WP
Condo Property Manager
Weigel Property Management
Kitchener, ON
- Full-time
Company Description Weigel Property Management specializes in the complex field of condominium management, serving communities with a comprehensive range of expertise. The company combines…
Added 21 mins ago
DI
ARCHITECTURAL & DESIGN ACCOUNT MANAGER
DECO-TILE INC.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
WE’RE HIRING: ARCHITECTURAL & DESIGN ACCOUNT MANAGER
Added 21 mins ago
HI
Site Superintendent
hexcon inc.
London, ON
- Full-time
…activities. The Site Superintendent will be reporting to the Field Operations…
Added 21 mins ago
TF
Outside Sales Representative / Account Manager
The Fastener Group Ltd.
Surrey, BC
- Full-time
Role Description This full-time, on-site Outside Sales Representative / Account Manager role is based in Surrey, BC. The position is responsible for managing and growing an assigned…
Added 21 mins ago
SP
Apprentice Electrician 309 Level 3,4, and 5
Spark Power ⚡
Cambridge, ON
- Full-time
Career advancement opportunities (such as Foreman, Project Manager)
Added 21 mins ago
TG
Environmental Coordinator - Permits, License, Agreement and Approvals
Trillium Guideway Partners
Toronto, ON
- $90,000 to $125,000 CAD / year
- Full-time
…will work closely and under the direction of the Environmental Manager and PLAA Manager and in collaboration with the larger Environment and PLAA teams, Construction Managers and the…
Added 21 mins ago
S
Weekend Visitor Services Representative
SaskCulture
Yorkton, SK
- Internship
…Services Representative. Under the direction of the Museum Manager this position will provide visitor services to the WDM…
Added 21 mins ago
AI
Strategic Sourcing Manager
American Iron & Metal (AIM)
Montreal, QC
- Full-time
Reporting to the Director, Procurement, the Strategic Sourcing Manager is responsible for leading the organization’s strategic sourcing function and developing sourcing strategies aimed at…
Added 21 mins ago
CO
Senior GIS Analyst
City of North Vancouver
North Vancouver, BC
- Full-time
Reporting to the Manager of Data Services, you will lead the development of enterprise GIS solutions, research and evaluate emerging technologies, contribute to GIS roadmap planning, and…
Added 24 mins ago
C
Agro Summer Students
Co-op
Gladstone, MB
- Part-time
Students are hired for summer employment and follow a training plan in preparation for department manager training
Added 24 mins ago
B&
Project Coordinator - Electrical ICI
Black & McDonald Limited
Toronto, ON · Greater Toronto Area, ON
- $52,000 to $75,000 CAD / year
- Full-time
…Coordinator is located on site and reports directly to the Project…
Added 24 mins ago
A
Manager, Health & Safety
Alterra
AB · BC · CMH - British Columbia (Pacific)
- Full-time
The Manager, Health and Safety is responsible for providing strategic and operational leadership for the Alterra Experiences Division’s occupational health and safety program, ensuring the…
Added 24 mins ago
SP
Apprentice Electrician 309 Level 3,4, and 5
Spark Power
Cambridge, ON
- $25 to $37 CAD / hour
- Full-time
Career advancement opportunities (such as Foreman, Project Manager)
Added 24 mins ago
TS
Manager, Estimating
The Sutherland Group of Companies
Remote, Canada
- Full-time
- Remote
The Manager, Estimating is responsible for leading the estimating team and overseeing the preparation of accurate, competitive, and commercially sound bids across civil construction,…
Added 24 mins ago
Project Controls Specialist
BWXT
Peterborough, ON
…Project Controls Specialist will collaborate with the Project Manager or be delegated the responsibility for various, project or change, initiation aspects such as: scheduling (structure,…
Added 24 mins ago
Project Coordinator
BWXT
Peterborough, ON
…appropriate and if supported by the Project Management Organization…
Added 24 mins ago
Senior Project Manager
BWXT
Peterborough, ON
We are looking for a Senior Project Manager for our Peterborough, Ontario site. BWXT NEC's Fuel Handling and Engineered Solutions group is involved in the design, manufacture, development,…

Rival Technologies

Customer Success Manager

Vancouver, BC, Canada

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 7, 2026

Original job description

We are looking for a Customer Success Manager to join our growing team. This position is ideal for someone who is deeply customer-focused and takes pride in delivering exceptional client experiences. You are highly detail-oriented, proactive and organized, with a strong sense of ownership over your work and your accounts; you take pride in producing high-quality work and holding yourself to a high standard.

You are comfortable working independently and managing your own portfolio, while also contributing to a collaborative, close-knit team that values support, knowledge-sharing and camaraderie. You are a strong critical thinker who can connect the dots across client needs, data and business goals.

You bring a commercial mindset to your work. While this is not a quota-carrying role, you are confident identifying opportunities for account growth, asking the right questions and partnering with sales when needed. You can translate what you are hearing from clients into clear, compelling insights that support internal sales and marketing efforts. Our Customer Success team plays a key role in client delivery, product feedback and supporting the sales process. Market research experience is an asset but not required.

This role requires working Eastern Time Zone hours to support our client base. We have offices in Vancouver and Toronto and open to candidates based in both regions.

Reporting to the VP of Customer Success, you'll get the opportunity to work directly with clients on their projects and build a trusted advisor relationship 🤝

Who are we?

When you join Rival Group, you’re not just accelerating your career, you’re also helping shape the future of customer insights and market research.

We’re a forward-thinking, results-driven organization obsessed with helping innovative brands get closer to their customers in a way that feels fresh, organic, and fun. Rival Technologies, the tech arm of our business, is the world’s best conversational research platform and one of Vancouver’s fastest-growing tech companies. 🚀 Reach3 Insights, our consulting side, is an award-winning 🏆 market research agency with offices in Chicago, Toronto, and Vancouver. Together, we’re helping brands like Coca-Cola, Kellogg’s, Dell Technologies, REVOLT TV, and Roblox get better insights they can use to deliver better products, create more impactful marketing campaigns, and improve the end-to-end customer experience.

Our customers LOVE our tech and services. We’re growing fast - and we’re inviting great people to join us on the ride 🎢

If making measurable, immediate impact while having fun sounds like your jam, then we invite you to apply! 👇

What You’ll Do:

Own and manage a portfolio of client accounts, ensuring successful project delivery and strong client relationships.
Identify and nurture opportunities for account growth and expansion.
Translate client needs into clear project direction and actionable insights.
Focus on program and project execution including quality assurance.
Responsible for day-to-day project and client needs, with guidance from senior team members.
Liaise with the sales team for a seamless client transition through onboarding.
Act as main customer contact at the project level.
Encourage product adoption and expansion.
Keep project budget, timeline, and resources in-line with project plan and specifications.

What You'll Have: 

3+ years in an account manager or customer success role, preferably in a B2B SaaS environment.
An undergraduate degree in a related field.
Excellent communication skills, both written and verbal.
A strong client-first mindset with a focus on delivering high-quality work and exceptional customer experience.
Strong technical skills – you don’t need to know how to code but you do need to know your way around an Excel spreadsheet and be able to learn new technologies quickly.
Strong problem-solving skills and the ability to work through ambiguity.
Comfort and familiarity with AI tools (and an interest in growing your AI skills with the goal of creating efficiencies in your workday).
A proactive approach to all types of tasks - you're eager to find new ways to solve problems and exceed expectations.
Ability to remain composed and solution-focused during times of stress.
A flexible style of communication that allows you to adapt depending on audience.
A keen eye for detail and experience with project management.
The ability to translate complex concepts into easy-to-follow written and verbal content.
Market Research experience is preferred.

Why us for your next career adventure? 

💵 Fair compensation

We’re committed to pay equity/fair pay practices and closing the gender salary gap.

Pay range for this role: $80,000 to $90,000 CAD depending on experience

Our compensation package also includes:

Stock options
RRSP plan with employer matching
Parental leave top-up

💆‍♂️ Flexibility and time off

Hybrid working model and home office benefits
3 weeks of vacation to start.
Toronto or Vancouver based

🩺 Health and wellness

Health and dental plan
Generous sick, personal, and mental health days
$1,000 annual enhanced mental health benefits

🤝 A great place to work you can be proud of

According to a survey of our employees conducted by an independent agency:

91% of our people believe management practices are equal and impartial
86% have pride in their work and the organization
91% agree that their teammates are friendly, supportive and welcoming

Our values at Rival:

Courage
Results
Energy
Kinship

The not-so-fine-print 🧐

If you think you’re a good fit, please connect with us ASAP with your resume. You must be eligible to work in Canada to be considered for this role. We thank everyone for their interest; however, only successful applicants will be contacted.

If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion. Rival provides equal employment opportunities to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

Rival is also committed to fostering a culture of belonging, which includes ensuring an accessible work environment and employment practices. If you require accommodation at any point in the selection process, please reach out to the people team at Rival.

Finally, we know from time to time emergencies happen and you may need to reschedule an interview - we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility.

Please note given our security and compliance certifications, final applicants will be required to undergo a background check.

No recruiters and no phone calls, please!

Apply About employer

More about this job

Responsibilities

The Customer Success Manager will own and manage a portfolio of client accounts, ensuring successful project delivery and strong relationship building. They will also identify opportunities for account growth, translate client needs into actionable insights, and liaise with the sales team for seamless transitions.

Requirements

Candidates must have 3+ years of experience in an account manager or customer success role, preferably within a B2B SaaS environment. An undergraduate degree is required, along with strong technical skills, proficiency in Excel, and the ability to work through ambiguity.

Skills

Account management
Customer success
B2B SaaS
Project management
Client relations
Communication skills
Problem-solving
Excel
AI tools
Market research
Critical thinking
Data analysis
Strategic planning
Quality assurance
Product adoption

Benefits

Stock options
RRSP plan with employer matching
Parental leave top-up
Hybrid working model
Home office benefits
Vacation
Health and dental plan
Sick days
Personal days
Mental health days
Annual enhanced mental health benefits

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
B2B SaaS
Account Management
Market Research
Project Management
Client Delivery
Product Adoption
Excel
AI Tools
Data Analysis
Quality Assurance
Strategic Growth
Client Relations
Consulting
Conversational Research
Tech
Portfolio Management
Business Goals
Onboarding
Communication
Problem Solving
Collaboration
Critical Thinking
Commercial Mindset
Pay Equity

Report this job