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Added 1 hour ago
AG
Executive Administrative Assistant
Adelphi Group
Toronto, ON
- Full-time
Prep for client meetings in the office. Includes ensuring that boardrooms are booked and prioritizing their needs while onsite.
Added 1 hour ago
AG
Director, Communications Design
Adelphi Group
Toronto, ON
- Full-time
Cultivate and strengthen client, agency and media partner relationships at the senior level.
Added 1 hour ago
AG
Sr. Director, Connections Planning
Adelphi Group
Toronto, ON
- Full-time
The Senior Director, Connections Planning is an opportunity to oversee media strategy across a portfolio of leading brands on a tier 1 account, as well as leading and inspiring a team of…
Added 1 hour ago
AG
Head of Client Services & Toronto Office
Adelphi Group
Toronto, ON
- Full-time
This is a dual mandate: you are both the commercial and cultural leader of a ~35-person office, and the senior-most client partner ensuring the work we do drives real business results and…
Added 1 hour ago
AG
Senior Vice President, Finance
Adelphi Group
Toronto, ON
- Full-time
Client service skills to include: Team player attitude, commitment, patience, enthusiasm, creativity, comprehension, initiative, cooperation, attention to detail, resourcefulness.
Added 1 hour ago
AG
Analyst, Data Science
Adelphi Group
Toronto, ON
- Full-time
…background who wants to apply analytical skills in a fast-paced, client-service…
Added 1 hour ago
AG
Senior Financial Planning & Analysis Analyst
Adelphi Group
Toronto, ON
- Full-time
The role of Senior Financial Planning & Analysis Analyst handles the planning and monthly financial management process for one Omnicom Media agency. The role is responsible for identifying,…
Added 1 hour ago
AG
Account Director, Client Experience
Adelphi Group
Toronto, ON
- Full-time
Lead account client service to foster relationship-building, open dialogue, strategic counsel, and thought leadership.
Added 1 hour ago
AG
Senior Media Planner
Adelphi Group
Toronto, ON
- Full-time
Client service oriented. Strong learning agility, with a passion for continuous development
Added 1 hour ago
AG
Senior Campaign Manager, Social
Adelphi Group
Toronto, ON
- Full-time
The role of the Senior Campaign Manager, Social is responsible for the overall account performance and execution. Their goal is to provide best in class expertise and recommendations that…
Added 1 hour ago
AG
Buyer, Integrated Investments
Adelphi Group
Toronto, ON
- Full-time
The role of a Buyer, Investment is to prepare, negotiate and document the execution of client’s media buys within their buying group, as well as prepare or assist the Supervisor/Manager in…
Added 1 hour ago
AG
Senior Planner, Connections Planning
Adelphi Group
Toronto, ON
- Full-time
Client service oriented. Strong learning agility, with a passion for continuous development.
Added 1 hour ago
AG
Supervisor, Communications Designer
Adelphi Group
Toronto, ON
- Full-time
Client service oriented. Strong learning agility, with a passion for continuous development.
Added 1 hour ago
AG
Senior Planner, Connections Planning
Adelphi Group
Toronto, ON
- Full-time
The role of a Senior Media Planner is to manage our media planning product through preparing and presenting media plans, proposals, and analysis.
Added 1 hour ago
AG
Senior Communications Designer
Adelphi Group
Toronto, ON
- Full-time
The role of a Senior Communications Designer is to manage our media planning product through preparing and presenting media plans, proposals, and analysis.
Added 1 hour ago
AG
Senior Campaign Manager, Search
Adelphi Group
Toronto, ON
- Full-time
The role of the Senior Campaign Manager, Search is responsible for the overall account performance and execution, as well as mentoring and training junior employees. Their goal is to…
Added 1 hour ago
AG
Director, Connections Planning
Adelphi Group
Toronto, ON
- Full-time
Cultivate and strengthen client, agency, and media partner relationships at the senior level.
Added 1 hour ago
AG
Sr. Campaign Manager, Search
Adelphi Group
Toronto, ON
- Full-time
The role of the Senior Campaign Manager, Search is responsible for the overall account performance and execution, as well as mentoring and training junior employees. Their goal is to…
Added 1 hour ago
AG
Client Budget Manager
Adelphi Group
Toronto, ON
- Full-time
We are looking for a Budget Project Manager to lead account management responsibilities and nurture client relationships. This opportunity is for someone who is excited to own all steps…
Added 1 hour ago
AG
Buyer
Adelphi Group
Toronto, ON
- Full-time
The role of a Media Buyer is to prepare, negotiate and document the execution of client’s media buys within their buying group, as well as prepare or assist the Supervisor/Manager in…
Added 1 hour ago
UO
Manager of Accreditation and Program Evaluation – UGME
University of Ottawa
Ottawa, ON · Roger Guindon Hall
- Full-time
Added 1 hour ago
UO
Intermediate Specialist, Finance
University of Ottawa
Ottawa, ON · Social Sciences Building
- Full-time
Functional authority and team support: Acts as a senior resource and subject matter expert for the team by providing technical guidance, training and mentorship to junior staff. Assists in…
Added 1 hour ago
AG
Supervisor, Marketing Science
Adelphi Group
Toronto, ON
- Full-time
…while ensuring excellence in delivery, strategic thinking, and client…
Added 1 hour ago
PS
Senior Estimator
Primoris Services Corporation
Acheson, AB · Edmonton, AB · PSC Canada Corporate Office
- Full-time
The Senior Estimator is the senior technical estimator on the preconstruction team. This is the person the group goes to when a pursuit is large, complicated, or unlike anything we have…
Added 1 hour ago
Supervisor
Advanced Education and Training
Winnipeg, MB
Reporting to the Manager of Operations, the Supervisor is responsible for employee supervision, training, onboarding, and scheduling. The position oversees daily program operations to…

Rival Technologies

Customer Success Manager

Vancouver, BC, Canada

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Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 7, 2026

Original job description

We are looking for a Customer Success Manager to join our growing team. This position is ideal for someone who is deeply customer-focused and takes pride in delivering exceptional client experiences. You are highly detail-oriented, proactive and organized, with a strong sense of ownership over your work and your accounts; you take pride in producing high-quality work and holding yourself to a high standard.

You are comfortable working independently and managing your own portfolio, while also contributing to a collaborative, close-knit team that values support, knowledge-sharing and camaraderie. You are a strong critical thinker who can connect the dots across client needs, data and business goals.

You bring a commercial mindset to your work. While this is not a quota-carrying role, you are confident identifying opportunities for account growth, asking the right questions and partnering with sales when needed. You can translate what you are hearing from clients into clear, compelling insights that support internal sales and marketing efforts. Our Customer Success team plays a key role in client delivery, product feedback and supporting the sales process. Market research experience is an asset but not required.

This role requires working Eastern Time Zone hours to support our client base. We have offices in Vancouver and Toronto and open to candidates based in both regions.

Reporting to the VP of Customer Success, you'll get the opportunity to work directly with clients on their projects and build a trusted advisor relationship 🤝

Who are we?

When you join Rival Group, you’re not just accelerating your career, you’re also helping shape the future of customer insights and market research.

We’re a forward-thinking, results-driven organization obsessed with helping innovative brands get closer to their customers in a way that feels fresh, organic, and fun. Rival Technologies, the tech arm of our business, is the world’s best conversational research platform and one of Vancouver’s fastest-growing tech companies. 🚀 Reach3 Insights, our consulting side, is an award-winning 🏆 market research agency with offices in Chicago, Toronto, and Vancouver. Together, we’re helping brands like Coca-Cola, Kellogg’s, Dell Technologies, REVOLT TV, and Roblox get better insights they can use to deliver better products, create more impactful marketing campaigns, and improve the end-to-end customer experience.

Our customers LOVE our tech and services. We’re growing fast - and we’re inviting great people to join us on the ride 🎢

If making measurable, immediate impact while having fun sounds like your jam, then we invite you to apply! 👇

What You’ll Do:

Own and manage a portfolio of client accounts, ensuring successful project delivery and strong client relationships.
Identify and nurture opportunities for account growth and expansion.
Translate client needs into clear project direction and actionable insights.
Focus on program and project execution including quality assurance.
Responsible for day-to-day project and client needs, with guidance from senior team members.
Liaise with the sales team for a seamless client transition through onboarding.
Act as main customer contact at the project level.
Encourage product adoption and expansion.
Keep project budget, timeline, and resources in-line with project plan and specifications.

What You'll Have: 

3+ years in an account manager or customer success role, preferably in a B2B SaaS environment.
An undergraduate degree in a related field.
Excellent communication skills, both written and verbal.
A strong client-first mindset with a focus on delivering high-quality work and exceptional customer experience.
Strong technical skills – you don’t need to know how to code but you do need to know your way around an Excel spreadsheet and be able to learn new technologies quickly.
Strong problem-solving skills and the ability to work through ambiguity.
Comfort and familiarity with AI tools (and an interest in growing your AI skills with the goal of creating efficiencies in your workday).
A proactive approach to all types of tasks - you're eager to find new ways to solve problems and exceed expectations.
Ability to remain composed and solution-focused during times of stress.
A flexible style of communication that allows you to adapt depending on audience.
A keen eye for detail and experience with project management.
The ability to translate complex concepts into easy-to-follow written and verbal content.
Market Research experience is preferred.

Why us for your next career adventure? 

💵 Fair compensation

We’re committed to pay equity/fair pay practices and closing the gender salary gap.

Pay range for this role: $80,000 to $90,000 CAD depending on experience

Our compensation package also includes:

Stock options
RRSP plan with employer matching
Parental leave top-up

💆‍♂️ Flexibility and time off

Hybrid working model and home office benefits
3 weeks of vacation to start.
Toronto or Vancouver based

🩺 Health and wellness

Health and dental plan
Generous sick, personal, and mental health days
$1,000 annual enhanced mental health benefits

🤝 A great place to work you can be proud of

According to a survey of our employees conducted by an independent agency:

91% of our people believe management practices are equal and impartial
86% have pride in their work and the organization
91% agree that their teammates are friendly, supportive and welcoming

Our values at Rival:

Courage
Results
Energy
Kinship

The not-so-fine-print 🧐

If you think you’re a good fit, please connect with us ASAP with your resume. You must be eligible to work in Canada to be considered for this role. We thank everyone for their interest; however, only successful applicants will be contacted.

If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion. Rival provides equal employment opportunities to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

Rival is also committed to fostering a culture of belonging, which includes ensuring an accessible work environment and employment practices. If you require accommodation at any point in the selection process, please reach out to the people team at Rival.

Finally, we know from time to time emergencies happen and you may need to reschedule an interview - we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility.

Please note given our security and compliance certifications, final applicants will be required to undergo a background check.

No recruiters and no phone calls, please!

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More about this job

Responsibilities

The Customer Success Manager will own and manage a portfolio of client accounts, ensuring successful project delivery and strong relationship building. They will also identify opportunities for account growth, translate client needs into actionable insights, and liaise with the sales team for seamless transitions.

Requirements

Candidates must have 3+ years of experience in an account manager or customer success role, preferably within a B2B SaaS environment. An undergraduate degree is required, along with strong technical skills, proficiency in Excel, and the ability to work through ambiguity.

Skills

Account management
Customer success
B2B SaaS
Project management
Client relations
Communication skills
Problem-solving
Excel
AI tools
Market research
Critical thinking
Data analysis
Strategic planning
Quality assurance
Product adoption

Benefits

Stock options
RRSP plan with employer matching
Parental leave top-up
Hybrid working model
Home office benefits
Vacation
Health and dental plan
Sick days
Personal days
Mental health days
Annual enhanced mental health benefits

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
B2B SaaS
Account Management
Market Research
Project Management
Client Delivery
Product Adoption
Excel
AI Tools
Data Analysis
Quality Assurance
Strategic Growth
Client Relations
Consulting
Conversational Research
Tech
Portfolio Management
Business Goals
Onboarding
Communication
Problem Solving
Collaboration
Critical Thinking
Commercial Mindset
Pay Equity

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