Find work in Canada.

348,387 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 21 mins ago
BF
Estimator
Bauer Foundations
Burnaby, BC
- $80,000 to $120,000 CAD / year
- Full-time
Reporting to the Estimating Manager, the Estimator is responsible for responding to client Requests for Proposals (RFPs) and interfacing directly with clients.
Added 36 mins ago
DC
Senior Manager, Client Service
DATA Communications Management Corp
Richmond Hill, ON
- $75,000 to $85,000 CAD / year
- Full-time
As a Senior Manager, Client Services, you will take ownership of key enterprise relationships and help shape how client service is delivered. You’ll be the single point of accountability…
Added 36 mins ago
TE
Marketing Manager
THE EMPIRE LIFE INS. CO
Kingston, ON · Toronto, ON
- Full-time
- Contract
Empire Life is looking to hire a Group Marketing Manager to join our Marketing team! We are actively seeking candidates to fill a current, open position.
Added 36 mins ago
Senior Project Coordinator
FCC Canada
Toronto, ON
…history, FCC’s core businesses include construction, environmental services, end-to-end water management, and the development of concessions for large infrastructure. In Canada, FCC is…
Added 36 mins ago
DP
BD & Marketing Manager - Disputes
DLA Piper Canada LLP
Vancouver, BC · Toronto, ON
- $140,000 to $165,000 CAD / year
The BD & Marketing Manager plays an important role in supporting the business development and marketing priorities of the assigned practice group. This position reports to Global BD &…
Added 36 mins ago
Project Coordinator - Capital Projects
Convergint Technologies Ltd
Dartmouth, NS
Work with the Project Manager and Accounts Receivable team for the preparation, coordination, analysis and tracking of client invoices and variances.
Added 36 mins ago
B
Senior Interior Designer
BGIS
Toronto, ON
- Full-time
The Senior Interior Designer provides planning services to ensure optimal use of space and develops occupancy and logistical options to achieve client needs. They will develop design…
Added 51 mins ago
MO
Endpoint Management Consultant
MSP OPERATIONAL CORP
Vancouver, BC
- $125,000 to $130,000 CAD / year
- Full-time
As a Senior Endpoint Management Consultant, you will be responsible for delivering on a range of business solutions across our client landscape. Our target consultant is a Microsoft-centric…
Added 3 hours ago
P
Manager -Financial Crime and AML
PwC
Toronto, ON · Montreal, QC
- Full-time
Demonstrated experience in client-facing advisory work, including managing senior stakeholders, navigating ambiguity and presenting defensible recommendations
Added 3 hours ago
SN
104R2-26-3 Indigenous Transitions Facilitator
Six Nations
Ohsweken, ON
- Full-time
…in the delivery of comprehensive individualized wrap around services and ensure the early engagement of client identified caregivers in the development of their care plan. They will also…
Added 4 hours ago
UO
Manager, Organizational Change Management
University of Alberta
Edmonton, AB
- Full-time
Reporting to the Director, Enterprise Change Management, the Manager, Organizational Change Management is a strategic leader responsible for orchestrating the delivery of professional,…
Added 4 hours ago
T
Senior Group Manager, Finance Governance & Controls (Capital Markets)
TD
Toronto, ON
- Full-time
As a Senior Group Manager, you will be responsible for providing strategic guidance and oversight. You will develop partnerships with cross-segment teams within Finance and across the Bank…
Added 4 hours ago
T
Senior Personal Banker Trainee – Home Borrowing - Mandarin and/or Cantonese language skills considered an asset
TD
Coquitlam, BC
- Full-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 4 hours ago
T
Senior Practice Consultant, Private Wealth Management
TD
Vancouver, BC
- Full-time
Our Senior Practice Consultants are skilled in diagnosing, assessing, and helping practices at different stages. They are experienced in working with some of the top advisors and teams in…
Added 4 hours ago
C
Relationship Manager, Business Banking
CIBC
Saskatoon, SK
- Full-time
As a member of Business Banking team, you’ll be reporting to the Director or Senior Manager & Team Lead, Business Banking, providing new and existing clients with an exceptional client…
Added 5 hours ago
B
Director & Assistant Market Leader, Private Wealth
BMO
Toronto, ON · FCP
- Full-time
…service to high-net-worth clients through a collaborative, client-focused approach. Our advisors and wealth professionals partner across investment management, financial planning, private…
Added 5 hours ago
B
Senior Relationship Manager, Commercial Banking (Financial Services Group)
BMO
Toronto, ON · FCP
- Full-time
The selected candidate will join the Financial Services Group, part of Advisory Solutions within BMO Commercial Bank, Canada. The Group focuses on management and origination of banking…
Added 5 hours ago
B
Mortgage Specialist
BMO
Laval, QC
- Full-time
Provides customers with friendly, courteous, and professional service in response to queries and requests to identify client needs for banking products (e.g. everyday banking, lending, and…
Added 5 hours ago
B
Mortgage Specialist
BMO
Granby, QC · GRBY
- Full-time
Provides customers with friendly, courteous, and professional service in response to queries and requests to identify client needs for banking products (e.g. everyday banking, lending, and…
Added 5 hours ago
B
SENIOR ACCOUNT MANAGER FINANCING – Montreal
BDC
Montreal, QC · Eastern Montreal
- Full-time
We are looking for a senior account manager who will leverage his or her interpersonal strengths and network to generate new business opportunities while managing a portfolio of existing…
Added 6 hours ago
S
Store Director
sephora.com
Saint John, NB
- Full-time
As the next Store Director at Sephora, you will oversee and manage the overall client service experience, people development, sales, productivity, merchandising, operations, and human…
Added 6 hours ago
R
Senior Manager, US IA Operations (Mat Leave - Backfill Contract - 14months)
RBC
Toronto, ON
- Full-time
The Senior Manager, US Audit Operations, reports to the Managing Director, US COO Internal Audit within the US Internal Audit Operations and Analytics team. This position will play a key…
Added 7 hours ago
EC
Senior Electrical Engineer
EnGlobe Corp.
Dartmouth, NS
- Full-time
We are seeking a Senior Electrical Engineer to provide technical leadership, project oversight, and client support for a diverse portfolio of building and infrastructure projects.
Added 7 hours ago
K
Senior Consultant, Transaction Services
KPMG
Calgary, AB · Winnipeg, MB
- Full-time
Undertake smaller assignments or assist on larger assignments reporting to a manager, senior manager, or a partner, and working on engagement teams with senior client executives, attorneys,…
Added 8 hours ago
B
Associate Property Manager
BGIS
Winnipeg, MB
- Full-time
BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through…

Rival Technologies

Customer Success Manager

Vancouver, BC, Canada

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 7, 2026

Original job description

We are looking for a Customer Success Manager to join our growing team. This position is ideal for someone who is deeply customer-focused and takes pride in delivering exceptional client experiences. You are highly detail-oriented, proactive and organized, with a strong sense of ownership over your work and your accounts; you take pride in producing high-quality work and holding yourself to a high standard.

You are comfortable working independently and managing your own portfolio, while also contributing to a collaborative, close-knit team that values support, knowledge-sharing and camaraderie. You are a strong critical thinker who can connect the dots across client needs, data and business goals.

You bring a commercial mindset to your work. While this is not a quota-carrying role, you are confident identifying opportunities for account growth, asking the right questions and partnering with sales when needed. You can translate what you are hearing from clients into clear, compelling insights that support internal sales and marketing efforts. Our Customer Success team plays a key role in client delivery, product feedback and supporting the sales process. Market research experience is an asset but not required.

This role requires working Eastern Time Zone hours to support our client base. We have offices in Vancouver and Toronto and open to candidates based in both regions.

Reporting to the VP of Customer Success, you'll get the opportunity to work directly with clients on their projects and build a trusted advisor relationship 🤝

Who are we?

When you join Rival Group, you’re not just accelerating your career, you’re also helping shape the future of customer insights and market research.

We’re a forward-thinking, results-driven organization obsessed with helping innovative brands get closer to their customers in a way that feels fresh, organic, and fun. Rival Technologies, the tech arm of our business, is the world’s best conversational research platform and one of Vancouver’s fastest-growing tech companies. 🚀 Reach3 Insights, our consulting side, is an award-winning 🏆 market research agency with offices in Chicago, Toronto, and Vancouver. Together, we’re helping brands like Coca-Cola, Kellogg’s, Dell Technologies, REVOLT TV, and Roblox get better insights they can use to deliver better products, create more impactful marketing campaigns, and improve the end-to-end customer experience.

Our customers LOVE our tech and services. We’re growing fast - and we’re inviting great people to join us on the ride 🎢

If making measurable, immediate impact while having fun sounds like your jam, then we invite you to apply! 👇

What You’ll Do:

Own and manage a portfolio of client accounts, ensuring successful project delivery and strong client relationships.
Identify and nurture opportunities for account growth and expansion.
Translate client needs into clear project direction and actionable insights.
Focus on program and project execution including quality assurance.
Responsible for day-to-day project and client needs, with guidance from senior team members.
Liaise with the sales team for a seamless client transition through onboarding.
Act as main customer contact at the project level.
Encourage product adoption and expansion.
Keep project budget, timeline, and resources in-line with project plan and specifications.

What You'll Have: 

3+ years in an account manager or customer success role, preferably in a B2B SaaS environment.
An undergraduate degree in a related field.
Excellent communication skills, both written and verbal.
A strong client-first mindset with a focus on delivering high-quality work and exceptional customer experience.
Strong technical skills – you don’t need to know how to code but you do need to know your way around an Excel spreadsheet and be able to learn new technologies quickly.
Strong problem-solving skills and the ability to work through ambiguity.
Comfort and familiarity with AI tools (and an interest in growing your AI skills with the goal of creating efficiencies in your workday).
A proactive approach to all types of tasks - you're eager to find new ways to solve problems and exceed expectations.
Ability to remain composed and solution-focused during times of stress.
A flexible style of communication that allows you to adapt depending on audience.
A keen eye for detail and experience with project management.
The ability to translate complex concepts into easy-to-follow written and verbal content.
Market Research experience is preferred.

Why us for your next career adventure? 

💵 Fair compensation

We’re committed to pay equity/fair pay practices and closing the gender salary gap.

Pay range for this role: $80,000 to $90,000 CAD depending on experience

Our compensation package also includes:

Stock options
RRSP plan with employer matching
Parental leave top-up

💆‍♂️ Flexibility and time off

Hybrid working model and home office benefits
3 weeks of vacation to start.
Toronto or Vancouver based

🩺 Health and wellness

Health and dental plan
Generous sick, personal, and mental health days
$1,000 annual enhanced mental health benefits

🤝 A great place to work you can be proud of

According to a survey of our employees conducted by an independent agency:

91% of our people believe management practices are equal and impartial
86% have pride in their work and the organization
91% agree that their teammates are friendly, supportive and welcoming

Our values at Rival:

Courage
Results
Energy
Kinship

The not-so-fine-print 🧐

If you think you’re a good fit, please connect with us ASAP with your resume. You must be eligible to work in Canada to be considered for this role. We thank everyone for their interest; however, only successful applicants will be contacted.

If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion. Rival provides equal employment opportunities to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

Rival is also committed to fostering a culture of belonging, which includes ensuring an accessible work environment and employment practices. If you require accommodation at any point in the selection process, please reach out to the people team at Rival.

Finally, we know from time to time emergencies happen and you may need to reschedule an interview - we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility.

Please note given our security and compliance certifications, final applicants will be required to undergo a background check.

No recruiters and no phone calls, please!

Apply About employer

More about this job

Responsibilities

The Customer Success Manager will own and manage a portfolio of client accounts, ensuring successful project delivery and strong relationship building. They will also identify opportunities for account growth, translate client needs into actionable insights, and liaise with the sales team for seamless transitions.

Requirements

Candidates must have 3+ years of experience in an account manager or customer success role, preferably within a B2B SaaS environment. An undergraduate degree is required, along with strong technical skills, proficiency in Excel, and the ability to work through ambiguity.

Skills

Account management
Customer success
B2B SaaS
Project management
Client relations
Communication skills
Problem-solving
Excel
AI tools
Market research
Critical thinking
Data analysis
Strategic planning
Quality assurance
Product adoption

Benefits

Stock options
RRSP plan with employer matching
Parental leave top-up
Hybrid working model
Home office benefits
Vacation
Health and dental plan
Sick days
Personal days
Mental health days
Annual enhanced mental health benefits

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
B2B SaaS
Account Management
Market Research
Project Management
Client Delivery
Product Adoption
Excel
AI Tools
Data Analysis
Quality Assurance
Strategic Growth
Client Relations
Consulting
Conversational Research
Tech
Portfolio Management
Business Goals
Onboarding
Communication
Problem Solving
Collaboration
Critical Thinking
Commercial Mindset
Pay Equity

Report this job