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Added 13 mins ago
PB
Project manager
Progressivum BV
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
As a Project Manager at Progressivum, you will play a pivotal role in delivering a successful outcome to the projects we are driving with our customers. You will work closely with top…
Added 13 mins ago
AS
Senior Project Manager
AgileGrid Solutions
Canada
- Full-time
We are seeking an experienced Senior Project Manager with a strong background in mining to lead multidisciplinary engineering teams in delivering complex capital projects within the mineral…
Added 13 mins ago
SC
Senior Manager Sustainability
Sysco Canada Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Senior Manager, Sustainability is a member of the global Sustainability team responsible for advancing Sysco's sustainability strategy, Securing the Future of Food, across Canada while…
Added 13 mins ago
HT
Director of Finance
Higher Talent | Executive Search & HR Consulting |
St. John's, NL
- Full-time
An attractive total compensation package, including a competitive salary, comprehensive benefits package, employer matched RRSP, personal time off, professional development and growth…
Added 13 mins ago
PR
Director of Construction
Polar Racking Inc.
Mississauga, ON
- $110,000 to $160,000 CAD / year
- Full-time
…with clients and stakeholders. The Director will supervise the Senior Project Manager and be responsible for strategic planning, execution, and operational excellence across multiple…
Added 13 mins ago
MU
Director, Security Operations and Emergency Management - Campus Safety and Security
MacEwan University
AB · Edmonton, AB
- Full-time
Reporting to the Senior Director, Campus Safety and Security, you will provide operational leadership for campus security, emergency management, dispatch, preparedness, and incident…
Added 13 mins ago
N
Event Manager - North America Market
Naboo
Montreal, QC
- Full-time
Step 1: Video call with a senior Event Manager (20 minutes)
Added 15 mins ago
IL
Senior Cloud Security Engineer
Invesco Ltd.
Charlottetown, PE
- $90,000 to $100,000 CAD / year
- Full-time
The Senior Cloud Security Engineer is responsible for securing Invesco's cloud, SaaS, AI, and data ecosystems through the implementation, operation, and continuous improvement of security…
Added 15 mins ago
Store Director
Sephora
NB · Saint John, NB
…Sephora’s objectives and policies. Reporting to the District Manager the Store Director’s team can include our Talent & Business Operations Managers, Client Experience Managers, and Beauty…
Added 30 mins ago
Administrator
BHP
Canada
Reporting to the Manager Maintenance, the Administrator - Operations will act as trusted support partner and perform administrative activities including the development and delivery of work…
Added 30 mins ago
Principal Enterprise Account Manager, Financial Services (Banking)
Amazon
Toronto, ON
As an Enterprise Account Manager you will have the exciting opportunity to help drive the growth and shape the future of an emerging technology. Your responsibilities will include driving…
Added 30 mins ago
UH
Junior Coordinator, Mass Marketing
University Health Network
Toronto, ON
- Contract
Reports to: Senior Marketing Coordinator, Events - Mass Marketing and Marketing Manager, Brand - Mass Marketing
Added 30 mins ago
O&
Operations Manager - Offsite Catering & Events
Oliver & Bonacini
Toronto, ON
- $55,000 to $65,000 CAD / year
- Full-time
…training and education, mentoring and development, attractive compensation, and inspiring rewards and recognition, consider joining Oliver and Bonacini…
Added 1 hour ago
W
Senior Compensation Manager
Waabi
Toronto, ON
- $175,000 to $260,000 USD / year
- Full-time
Own the end-to-end annual compensation cycle, including administering the compensation tool and partnering with managers and senior leaders to plan outcomes for their teams. Streamline and…
Added 1 hour ago
Associate Director, Bain Academy
Bain & Company
Toronto, ON
Current or recent experience as a Bain consulting Senior Manager, with a rating of “Strong Impact/Contribution” or higher in your most recent professional development review, or…
Added 1 hour ago
HS
Senior Software Engineer, Dentrix Ascend
Henry Schein One UK
Surrey, BC
- Full-time
We are looking for a Senior Software Engineer to join our True North team and help build and evolve Dentrix Ascend for the US market.
Added 1 hour ago
RC
Senior Manager, Human Resources - North America Commercial Teams (18-month Contract Role)
Revlon Corporate
Mississauga, ON
- $130,000 to $140,000 CAD / year
Added 1 hour ago
SI
Project Manager
Snackruptors Inc
Cambridge, ON
- Other
The Project Manager oversees project planning, execution, and completion, ensuring alignment with budgets, timelines, and safety regulations. This role manages the full project lifecycle,…
Added 1 hour ago
Senior Application System Analyst
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Stellarton, NS
…join our team! We currently have a full-time opportunity for a Senior Application System Analyst. This role is based out of our office located in Stellarton;…
Added 2 hours ago
M
Manager, Business Continuity Planning
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Communicate testing outcomes, risks, and recommendations to a variety of audiences, including senior leadership.
Added 2 hours ago
AE
Senior Manager, Access to Information and Privacy (ATIP) - (ATIP Coordinator)
Atomic Energy of Canada, Ltd.
Chalk River, ON · Ottawa, ON
- Other
The full salary range for this role is broader than the hiring range. Employees progress through the salary scale over time in accordance with AECL’s compensation philosophy and procedures.
Added 2 hours ago
T
Senior Business Information Management Analyst (HR Data Management)
TD
Toronto, ON · Montreal, QC
- Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
Added 4 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 4 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…model. You will be part of a global team and report to the Senior Manager; IT Audit located in Bolton. The Senior Manager, IT Audit reports to the VP, Internal Audit, who reports to the…
Added 4 hours ago
NB
Chief Application Analyst
National Bank of Canada
Toronto, ON
- Full-time
You are part of a team of 7 colleagues in the Electronic Trading sector and will report to the Senior Manager.

Rival Technologies

Customer Success Manager

Vancouver, BC, Canada

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 7, 2026

Original job description

We are looking for a Customer Success Manager to join our growing team. This position is ideal for someone who is deeply customer-focused and takes pride in delivering exceptional client experiences. You are highly detail-oriented, proactive and organized, with a strong sense of ownership over your work and your accounts; you take pride in producing high-quality work and holding yourself to a high standard.

You are comfortable working independently and managing your own portfolio, while also contributing to a collaborative, close-knit team that values support, knowledge-sharing and camaraderie. You are a strong critical thinker who can connect the dots across client needs, data and business goals.

You bring a commercial mindset to your work. While this is not a quota-carrying role, you are confident identifying opportunities for account growth, asking the right questions and partnering with sales when needed. You can translate what you are hearing from clients into clear, compelling insights that support internal sales and marketing efforts. Our Customer Success team plays a key role in client delivery, product feedback and supporting the sales process. Market research experience is an asset but not required.

This role requires working Eastern Time Zone hours to support our client base. We have offices in Vancouver and Toronto and open to candidates based in both regions.

Reporting to the VP of Customer Success, you'll get the opportunity to work directly with clients on their projects and build a trusted advisor relationship 🤝

Who are we?

When you join Rival Group, you’re not just accelerating your career, you’re also helping shape the future of customer insights and market research.

We’re a forward-thinking, results-driven organization obsessed with helping innovative brands get closer to their customers in a way that feels fresh, organic, and fun. Rival Technologies, the tech arm of our business, is the world’s best conversational research platform and one of Vancouver’s fastest-growing tech companies. 🚀 Reach3 Insights, our consulting side, is an award-winning 🏆 market research agency with offices in Chicago, Toronto, and Vancouver. Together, we’re helping brands like Coca-Cola, Kellogg’s, Dell Technologies, REVOLT TV, and Roblox get better insights they can use to deliver better products, create more impactful marketing campaigns, and improve the end-to-end customer experience.

Our customers LOVE our tech and services. We’re growing fast - and we’re inviting great people to join us on the ride 🎢

If making measurable, immediate impact while having fun sounds like your jam, then we invite you to apply! 👇

What You’ll Do:

Own and manage a portfolio of client accounts, ensuring successful project delivery and strong client relationships.
Identify and nurture opportunities for account growth and expansion.
Translate client needs into clear project direction and actionable insights.
Focus on program and project execution including quality assurance.
Responsible for day-to-day project and client needs, with guidance from senior team members.
Liaise with the sales team for a seamless client transition through onboarding.
Act as main customer contact at the project level.
Encourage product adoption and expansion.
Keep project budget, timeline, and resources in-line with project plan and specifications.

What You'll Have: 

3+ years in an account manager or customer success role, preferably in a B2B SaaS environment.
An undergraduate degree in a related field.
Excellent communication skills, both written and verbal.
A strong client-first mindset with a focus on delivering high-quality work and exceptional customer experience.
Strong technical skills – you don’t need to know how to code but you do need to know your way around an Excel spreadsheet and be able to learn new technologies quickly.
Strong problem-solving skills and the ability to work through ambiguity.
Comfort and familiarity with AI tools (and an interest in growing your AI skills with the goal of creating efficiencies in your workday).
A proactive approach to all types of tasks - you're eager to find new ways to solve problems and exceed expectations.
Ability to remain composed and solution-focused during times of stress.
A flexible style of communication that allows you to adapt depending on audience.
A keen eye for detail and experience with project management.
The ability to translate complex concepts into easy-to-follow written and verbal content.
Market Research experience is preferred.

Why us for your next career adventure? 

💵 Fair compensation

We’re committed to pay equity/fair pay practices and closing the gender salary gap.

Pay range for this role: $80,000 to $90,000 CAD depending on experience

Our compensation package also includes:

Stock options
RRSP plan with employer matching
Parental leave top-up

💆‍♂️ Flexibility and time off

Hybrid working model and home office benefits
3 weeks of vacation to start.
Toronto or Vancouver based

🩺 Health and wellness

Health and dental plan
Generous sick, personal, and mental health days
$1,000 annual enhanced mental health benefits

🤝 A great place to work you can be proud of

According to a survey of our employees conducted by an independent agency:

91% of our people believe management practices are equal and impartial
86% have pride in their work and the organization
91% agree that their teammates are friendly, supportive and welcoming

Our values at Rival:

Courage
Results
Energy
Kinship

The not-so-fine-print 🧐

If you think you’re a good fit, please connect with us ASAP with your resume. You must be eligible to work in Canada to be considered for this role. We thank everyone for their interest; however, only successful applicants will be contacted.

If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion. Rival provides equal employment opportunities to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

Rival is also committed to fostering a culture of belonging, which includes ensuring an accessible work environment and employment practices. If you require accommodation at any point in the selection process, please reach out to the people team at Rival.

Finally, we know from time to time emergencies happen and you may need to reschedule an interview - we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility.

Please note given our security and compliance certifications, final applicants will be required to undergo a background check.

No recruiters and no phone calls, please!

Apply About employer

More about this job

Responsibilities

The Customer Success Manager will own and manage a portfolio of client accounts, ensuring successful project delivery and strong relationship building. They will also identify opportunities for account growth, translate client needs into actionable insights, and liaise with the sales team for seamless transitions.

Requirements

Candidates must have 3+ years of experience in an account manager or customer success role, preferably within a B2B SaaS environment. An undergraduate degree is required, along with strong technical skills, proficiency in Excel, and the ability to work through ambiguity.

Skills

Account management
Customer success
B2B SaaS
Project management
Client relations
Communication skills
Problem-solving
Excel
AI tools
Market research
Critical thinking
Data analysis
Strategic planning
Quality assurance
Product adoption

Benefits

Stock options
RRSP plan with employer matching
Parental leave top-up
Hybrid working model
Home office benefits
Vacation
Health and dental plan
Sick days
Personal days
Mental health days
Annual enhanced mental health benefits

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
B2B SaaS
Account Management
Market Research
Project Management
Client Delivery
Product Adoption
Excel
AI Tools
Data Analysis
Quality Assurance
Strategic Growth
Client Relations
Consulting
Conversational Research
Tech
Portfolio Management
Business Goals
Onboarding
Communication
Problem Solving
Collaboration
Critical Thinking
Commercial Mindset
Pay Equity

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