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Added 59 mins ago
WC
(CAN) Consumables Associate PT
Walmart Canada
Vancouver, BC
- Full-time
Position Summary...Working as a Consumables Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Consumables Associate is a customer service…
Added 59 mins ago
WC
(CAN) Cashier
Walmart Canada
Burnaby, BC
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 59 mins ago
WC
(CAN) Asset Protection Associate
Walmart Canada
Surrey, BC
- Full-time
Position Summary...The Asset Protection Associate plays a key role in creating and maintaining a safe, secure, and professional store environment for customers, associates, visitors, and…
Added 1 hour ago
Sales Associate-Retail
Roots
Vancouver, BC
We are currently hiring for a Sales Associate. Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to…
Added 1 hour ago
W
(CAN) Self Checkout Attendant
Walmart
Camrose, AB
- Part-time
…and escalate cash or technical issues to the Customer Service…
Added 1 hour ago
W
(CAN) Part-Time Over-the-Counter Associate
Walmart
Stratford, ON
- Part-time
A Over-the-Counter Associate assists customers, properly zones his/her assigned area, performs tasks delegated by the OTC Department Manager or Pharmacy Manager and maintains modular and…
Added 1 hour ago
W
(CAN) Asset Protection Associate
Walmart
Surrey, BC
- Full-time
The Asset Protection Associate plays a key role in creating and maintaining a safe, secure, and professional store environment for customers, associates, visitors, and vendors. By following…
Added 1 hour ago
A
Brand Advocate East
Acosta
Vancouver, BC
- Full-time
The Brand Advocate (Apple) supports and represents a well-known technology brand in retail locations. This associate effectively and efficiently merchandises product as well as communicates…
Added 1 hour ago
Overnight Shift Lead
McDonald's
Calgary, AB
While previous experience working in food service or retail as a barista, server, sales associate, cashier, team member, or customer sales representative as a manager is always helpful and…
Added 1 hour ago
Overnight Shift Manager
McDonald's
Calgary, AB
While previous experience working in food service or retail as a barista, server, sales associate, cashier, team member, or customer sales representative as a manager is always helpful and…
Added 1 hour ago
Overnight Shift Lead
McDonald's
Calgary, AB
While previous experience working in food service or retail as a barista, server, sales associate, cashier, team member, or customer sales representative as a manager is always helpful and…
Added 1 hour ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Toronto, ON · Leslieville Thrift Store
- Part-time
Internal: Store Manager, Corps Officer(s), volunteers, staff
Added 2 hours ago
Sales Associate-Retail
Roots
Barrie, ON
We are currently hiring for a Sales Associate. Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to…
Added 2 hours ago
TH
Lot Associate Part Time - 7175 Grande Prairie
The Home Depot
Grande Prairie, AB
- Part-time
The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours…
Added 2 hours ago
C
Sales Associate
Claire's
Belleville, ON
- $17 USD / hour
- Part-time
Team Collaboration: Support your Store Manager by motivating the team, sharing sales tips, and creating a positive, high-energy vibe that customers (and coworkers) love.
Added 3 hours ago
OR
Samsung Sales Associate - Bramalea City Centre - Part-Time
OSL Retail Services Inc
Brampton, ON
- Part-time
- Other
Reporting to the Store Manager, the Sales Associate will generate and promote sales of wireless devices, tablets, wearables, home automation and televisions, accessories and services, while…
Added 5 hours ago
TH
Lot Associate Part Time - 7175 Grande Prairie
The Home Depot Canada
Grande Prairie, AB
- Part-time
The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours…
Added 5 hours ago
TH
Plumbing and Electrical Sales Associate Part Time - 7175 Grande Prairie
The Home Depot Canada
Grande Prairie, AB
- Part-time
Added 5 hours ago
TH
Sales Associate Part-Time - 7175 Grande Prairie
The Home Depot Canada
Grande Prairie, AB
- Part-time
Added 5 hours ago
TH
Hardware Department Supervisor Full Time - 7175 Grande Prairie
The Home Depot Canada
Grande Prairie, AB
- Full-time
Managing associate performance through development, communication, rewards and recognition, and providing ongoing feedback
Added 5 hours ago
TH
Head Cashier Part-Time - 7258 Lloydminster
The Home Depot Canada
Lloydminster, AB
- Part-time
Lead by example in consistently demonstrating GET behaviours and promoting positive associate morale.
Added 5 hours ago
TH
SUPERVISEUR 25
The Home Depot Canada
Grande Prairie, AB
- Full-time
Managing associate performance through development, communication, rewards and recognition, and providing ongoing feedback
Added 5 hours ago
W
(CAN) Cashier
Walmart
Burnaby, BC
- Part-time
7. Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 6 hours ago
GD
GARAGE - Seasonal Sales Associate - Pacific Centre
Groupe Dynamite, Inc Garage
Vancouver, BC
- Part-time
Reporting to the Store Manager, you’ll be the face of our brand. As a Seasonal Sales Associate, your focus is creating an elevated shopping experience - whether it’s styling customers in…
Added 6 hours ago
WC
(CAN) Cashier
Walmart Canada
Nelson, BC
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.

Closed listing

River Cree Resort & Casino

Guest Service Agent Lead 3rd Shift

Enoch, AB, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Closing date: Oct 27, 2026
Experience: 1-3 years Front Desk, Bell Desk experience or other guest service experience
Posting language: English
Posted: Sep 27, 2026

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Original job description

Archived listing. The details below describe a past opening.

Overview

Serve our guests in accordance with Resort Standards of Guest Services in a gracious and professional manner. Take pride in all facets of service, quality, timeliness, appearance and cleanliness. Show initiative and take immediate steps to correct any service shortfalls to ensure complete guest satisfaction, whether inside or outside your department.

Responsibilities

Operations/Property Management

Performs all duties at the Front Office as necessary.
Runs Front Office shifts.
Leads daily Front Office shift operations and ensures compliance with all policies, standards and procedures.
Opens and closes Front Desk shifts and ensures completion of assigned shift checklist and other duties.
Runs and reviews critical information contained in Front Desk reports.
Understands the functions of the Bell Staff, and Concierge/Guest Services operations.
Leads all areas of the Front Office in the absence of the Guest Services Manager or Guest Services Supervisor.
Operates all department equipment as necessary and reports malfunctions.
Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
Participates in department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
Understands night audit procedures and is able to comprehend and utilize reports as necessary.
Leads the Night Audit staff to ensure smooth transition between the shifts and to ensure a smooth operation of the Front Office.

Guest Satisfaction

Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints seeking assistance from supervisor as necessary.
Empowers associates to provide excellent customer service within guidelines.
Observes service behaviors of associates and provides feedback to individuals; continuously strives to improve service performance.
Assists in the review of comment cards and guest satisfaction results with associates.
Familiarizes self with convention resumes to verify the requests and requirements of the planner are being met.

Human Resources

Participates as needed in the interviewing and hiring of Front Office associate team members with the appropriate skills.
Uses all available on the job training tools for associates; supervises on-going training initiatives and conducts training when appropriate.
Communicates performance expectations associates in accordance with job descriptions for each position.
Assists in the associate performance appraisal process, giving feedback to Guest Services Supervisors on individual associate performance issues.
Coaches, counsels and encourages associates. Assist supervisors in preparing documents for associate progressive disciplinary procedures as required.
Handles associate questions and concerns.
Participates in an ongoing associate recognition program.

Sales and Revenue Management

Supervises same day selling procedures to maximize room revenue and hotel occupancy.
Performs procedures to verify accuracy of room rates to maximize revenue opportunities

Financial Management

Uses budgets, operating statements and payroll progress reports as needed to assist in the management of Front Office operations.
Effectively schedules to business demands and tracks associate time and attendance.
Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.
Understands the impact of Front Desk operations on the overall hotel financial goals and objectives.

Health & Safety

Maintains compliance with all health, safety and fire regulations and acts as a main communication link in emergency situations.
Promotes accident prevention and awareness.
Helps to train associates in safety procedures and supervises their ability to execute departmental and hotel emergency procedures.
Participates as needed in the investigation and reporting of associate and guest accidents.
Understands and complies with loss prevention policies and procedures.

Other

Conducts daily stand-up meetings with each shift ensuring that all information is passed along, including communication of Daily Motivator.
Acts as a Manager on Duty and Lobby Ambassador as assigned.
Attends monthly Super Staff and weekly Operations meeting.
To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
All other duties as assigned

Qualifications

1-3 years Front Desk, Bell Desk experience or other guest service experience
Previous hotel supervisory experience required
High School Diploma preferred
Diploma/Degree in Hotel & Restaurant Management preferred
Intermediate computer knowledge
Previous experience with a property management system
basic Math Skills
Knowledge of Resort facilities
Knowledge of local service and attractions
Dynamic and outgoing personality
Superior customer service skills
Good communication skills in English (verbal, written and spoken)

Associates may be required to work different shifts and schedules to accommodate the changing demand of business, including overnights, weekends and holidays.

WE OFFER

A competitive wage and excellent benefits.
Shuttle service from West Edmonton location.
All associates participate in our “Circle of Service” program which rewards and empowers individuals who provide outstanding customer service.
An opportunity to work within a progressive, exciting team environment.
An opportunity to work with a skilled Management team.

About employer

More about this job

Responsibilities

Lead Front Office shifts, oversee daily operations and Night Audit transitions, and ensure compliance with resort policies and service standards. Support guest satisfaction, staff training and performance, room revenue, budgeting, and workplace safety.

Requirements

Requires 1–3 years of Front Desk, Bell Desk, or other guest service experience, along with previous hotel supervisory experience. A high school diploma and a Hotel and Restaurant Management diploma or degree are preferred; intermediate computer knowledge, property management system experience, basic math skills, and strong customer service and communication skills are also sought.

Skills

Front Office Operations
Guest Services
Shift Leadership
Night Audit
Guest Relations
Complaint Resolution
Staff Training
Performance Coaching
Staff Scheduling
Revenue Management
Property Management Systems
Budget Management
Health And Safety Compliance
Loss Prevention
Communication
Customer Service

Benefits

Competitive Wage
Excellent Benefits
Shuttle Service
Associate Recognition Program

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Front Desk
Bell Staff
Concierge
Guest Services
Night Audit
Property Management System
Guest Satisfaction
Guest Recognition
Guest Feedback
Complaint Resolution
Credit Policies
Staff Training
Performance Appraisals
Progressive Discipline
Room Revenue
Hotel Occupancy
Rate Verification
Budget Management
Payroll
Time And Attendance
Controllable Expenses
Health And Safety
Fire Regulations
Emergency Procedures
Loss Prevention
Resort Operations
Convention Resumes

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