Guest Services Representative
- Enoch, AB, Canada
Temporary
Applications open in a new tab.
Job details
- Job type
- Temporary
- Apply by
- Posting language
- English
- Posted
Original job description
Overview
The Guest Service Representative (GSR) is responsible for providing a value-added experience to all Resort guests throughout our property. The GSR is responsible for the Coat Check and Players Club. This position will include data entry and assisting with the internal/external promotions executed by the Marketing Department for the Resort and helping in the retail outlet.
The GSR will be responsible for creating a positive, informative and fun atmosphere for the Resort. This position is critical in developing loyalty with our patrons and associates. They will promote and maintain the utmost integrity and highest caliber of guest service and respect to all guests and other associates.
Responsibilities
COAT CHECK
WE OFFER
The Guest Service Representative (GSR) is responsible for providing a value-added experience to all Resort guests throughout our property. The GSR is responsible for the Coat Check and Players Club. This position will include data entry and assisting with the internal/external promotions executed by the Marketing Department for the Resort and helping in the retail outlet.
The GSR will be responsible for creating a positive, informative and fun atmosphere for the Resort. This position is critical in developing loyalty with our patrons and associates. They will promote and maintain the utmost integrity and highest caliber of guest service and respect to all guests and other associates.
Responsibilities
COAT CHECK
- Check guest coats in a secure methodical manner
- Have detailed knowledge of all events, activities and attractions occurring in the Resort.
- Greeting guests as they enter and exit the resort.
- Participate in executing Resort promotions
- To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
- All other duties as assigned
- Assist guests with resort inquiries
- Enter guest information into the database
- Participate in executing Resort promotions
- Have detailed knowledge of all events, activities and attractions occurring in the Resort.
- To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
- All other duties as assigned
- High School diploma
- Dynamic and outgoing personality
- Self motivated
- Organized
- Good communication skills in English (verbal, written and spoken)
WE OFFER
- A competitive wage and excellent benefits.
- Shuttle service from West Edmonton location.
- All associates participate in our “Circle of Service” program which rewards and empowers individuals who provide outstanding customer service.
- An opportunity to work within a progressive, exciting team environment.
- An opportunity to work with a skilled Management team.
More about this job
Responsibilities
Provide welcoming, informative service to resort guests, including greeting them, checking coats securely, answering inquiries, and entering guest information into a database. Support resort promotions and retail operations, maintain knowledge of resort events and attractions, and follow workplace health and safety requirements.
Requirements
A high school diploma and a dynamic, outgoing, self-motivated, and organized approach are required. Good spoken and written English communication skills are needed, along with availability for rotating day, evening, and night shifts.
Skills
- Customer Service
- Guest Relations
- Communication
- Data Entry
- Organization
- Self-Motivation
- Attention to Detail
- Promotional Support
- Event Knowledge
- Safety Awareness
- Coat Check Operations
- Database Entry
Benefits
- Competitive Wage
- Excellent Benefits
- Shuttle Service
- Customer Service Rewards Program
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Hospitality
- Retail
- Marketing
Keywords
- Guest Services
- Resort
- Coat Check
- Players Club
- Customer Service
- Guest Inquiries
- Data Entry
- Database
- Promotions
- Marketing
- Retail
- Events
- Attractions
- Guest Loyalty
- Health And Safety
- Rotating Shifts
- English Communication