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Added 4 hours ago
Healthcare Security Guard
GardaWorld
Emerson, MB · Winnipeg, Mani
Not the job for you? Make sure to check out all our jobs! We also have concierge, surveillance and even casual roles available.
Added 4 hours ago
Healthcare Facility Security Guard
GardaWorld
Emerson, MB · Winnipeg, Mani
Not the job for you? Make sure to check out all our jobs! We also have concierge, surveillance and even casual roles available.
Added 4 hours ago
Healthcare unit Security Guard
GardaWorld
Emerson, MB · Winnipeg, Mani
Strong communication and customer service skills
Added 7 hours ago
VL
LSM - Full Time Concierge
Vantage Living Inc.
Salmon Arm, BC
- $22.75 USD / hour
- Full-time
…lifestyle. Lakeside Manor offers 110 beautifully appointed suites, a service package that considers your every need, plus a host of unique lifestyle choices. Whether you’re catching a movie…
Added 7 hours ago
VL
LSM - PT Weekend Concierge
Vantage Living Inc.
Salmon Arm, BC
- $21.5 CAD / hour
- Part-time
…supporting the leadership team in managing day-to-day operations, service planning and labour utilization. Assists with the coordination of various site services during site expansion…
Added 7 hours ago
AU
Security Guard - Residential Floater
Allied Universal
Toronto, ON · North York, ON
- $17 CAD / hour
- Part-time
We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from…
Added 16 hours ago
RC
Night Auditor
River Cree Resort & Casino
Spruce Grove, AB
- Part-time
…gracious and professional manner. Take pride in all facets of service, quality, timeliness, appearance and cleanliness. Show initiative and take immediate steps to correct any service…
Added 20 hours ago
RC
Night Auditor
River Cree Resort & Casino
Enoch, AB
- Part-time
…gracious and professional manner. Take pride in all facets of service, quality, timeliness, appearance and cleanliness. Show initiative and take immediate steps to correct any service…
Added 23 hours ago
OG
Overnight House Attendant - Part Time
Onni Group of Companies
Vancouver, BC
- Part-time
…spacious modern suites, upscale lifestyle amenities, and dedicated concierge service create your personal sanctuary in the city. So, you can settle in for as long as you like, and stay…
Added 1 day ago
G
Campus Bike Security Guard
GardaWorld
Vancouver, BC
- Full-time
Are you a vigilant, professional, and service-oriented individual who enjoys staying active while making a meaningful impact in your community?
Added 1 day ago
TG
Legal Receptionist
Transgate Group
Vaughan, ON
- Full-time
…office support. The ideal candidate brings exceptional client-service instincts, strong organizational abilities, and proactive initiative to ensure reception, client meeting spaces, and…
Added 1 day ago
IS
Tactical Security Guard – Commercial Office Building
Identigate Security Services Inc.
Toronto, ON · North York, ON
- Full-time
- Previous experience in law enforcement, military service, corrections, or comparable protective services.
Added 2 days ago
SS
Concierge Union
Sienna Senior Living
Barrie, ON
- Part-time
…will make a meaningful difference in residents’ lives. As a Concierge, you'll cultivate a profound understanding of our residents and their unique lifestyles. Building rapport with…
Added 2 days ago
AU
Security Guard - Concierge
Allied Universal
Markham, ON
- $19 CAD / hour
- Part-time
We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from…
Added 2 days ago
AU
Security Guard - Concierge
Allied Universal
AB · Edmonton, AB
- $19 CAD / hour
- Full-time
We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from…
Added 2 days ago
IS
Tactical Security Guard – Commercial Office Building
Identigate Security Services Inc.
Toronto, ON · North York, ON
- Full-time
- Previous experience in law enforcement, military service, corrections, or comparable protective services.
Added 2 days ago
WH
Assistant Rooms Operations Manager
Westin Hotels & Resorts
Ottawa, ON
- Full-time
…that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and to…
Added 2 days ago
WI
Guest Service Representative/Reservations Agent - The Wickaninnish Inn
Wickaninnish Inn
Tofino, BC
- Full-time
Complete Guest Service and Concierge-related tasks, as needed.
Added 2 days ago
ST
Corporate Travel Team Lead (Sabre Specialist)
Snowstorm Technologies
Vancouver, BC
- Full-time
…hospitality industry through innovative technology and full-service fulfillment solutions. The company supports partners ranging from independent agencies to multinational corporations with…
Added 2 days ago
SS
Concierge
Sienna Senior Living
Port Coquitlam, BC
- Part-time
…will make a meaningful difference in residents’ lives. As a Concierge, you'll cultivate a profound understanding of our residents and their unique lifestyles. Building rapport with…
Added 2 days ago
FR
Part-Time Building Operator
FirstService Residential Canada
Calgary, AB
- Part-time
…codes and regulations. Reporting to the Community Manager the Concierge will assist in the preventative maintenance and repair of electrical, hydraulic, mechanical and general maintenance…
Added 2 days ago
Casual Security Guard
GardaWorld
Calgary, AB
Valuable experience with access control, patrols, incident response, and customer service
Added 2 days ago
OG
Maintenance Technician
Onni Group of Companies
Vancouver, BC
- Full-time
…spacious modern suites, upscale lifestyle amenities, and dedicated concierge service create your personal sanctuary in the city. So, you can settle in for as long as you like, and stay…
Added 2 days ago
HR
Concierge
Holt Renfrew
Calgary, AB
- Part-time
The Concierge provides superb customer service to all Holt Renfrew clients within an environment that meets the highest standards.
Added 2 days ago
Admissions Officer
St. George's University
ON
…through the admissions funnel while delivering exceptional service to prospective and accepted students. This includes providing personalized advisement, proactive outreach, and being…

River Cree Resort & Casino

Night Auditor

Spruce Grove, AB, Canada

Part-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Part-time
Apply by: Dec 1, 2026
Experience: 1-3 years Front Desk, Bell Desk experience or other guest service experience
Posting language: English
Posted: Nov 1, 2026

Original job description

Serve our guests in accordance with Resort Standards of Guest Services in a gracious and professional manner. Take pride in all facets of service, quality, timeliness, appearance and cleanliness. Show initiative and take immediate steps to correct any service shortfalls to ensure complete guest satisfaction, whether inside or outside your department.

Operations/Property Management

Performs all duties at the Front Office as necessary.
Runs Front Office shifts.
Performs daily Front Office shift operations and ensures compliance with all policies, standards and procedures.
Opens and closes Front Desk Night Audit shifts and ensures completion of assigned shift checklist and other duties.
Runs and reviews critical information contained in Front Desk reports.
Understands the functions of the Bell Staff, and Concierge/Guest Services operations.
Leads all areas of the Front Office in the absence of the Guest Services Manager or Guest Services Supervisor.
Operates all department equipment as necessary and reports malfunctions.
Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
Participates in department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
Understands night audit procedures and is able to comprehend and utilize reports as necessary.

Guest Satisfaction

Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints seeking assistance from supervisor as necessary.
Is empowered to provide excellent customer service within guidelines.
Utilizes affirmative service behaviors; continuously strives to improve service performance.
Assists in the review of comment cards and guest satisfaction results with associates.
Familiarizes self with convention resumes to verify the requests and requirements of the planner are being met.

Sales and Revenue Management

Reviews and utilizes same day selling procedures in order to maximize room revenue and hotel occupancy.
Performs procedures to verify accuracy of room rates to maximize revenue opportunities

Financial Management

Participates in the application of departmental controllable expenses to achieve or exceed budgeted goals.
Understands the impact of Front Desk operations on the overall hotel financial goals and objectives.

Health & Safety

Maintains compliance with all health, safety and fire regulations and acts as a main communication link in emergency situations.
Promotes accident prevention and awareness.
Participates as needed in the investigation and reporting of associate and guest accidents.
Understands and complies with loss prevention policies and procedures.

Other

Acts as a Manager on Duty and Lobby Ambassador as assigned.
Attends staff meetings as required.
To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
All other duties as assigned
1-3 years Front Desk, Bell Desk experience or other guest service experience
Previous hotel supervisory experience required
High School Diploma preferred
Diploma/Degree in Hotel & Restaurant Management preferred
Intermediate computer knowledge
Previous experience with a property management system
Basic Math Skills
Knowledge of Resort facilities
Knowledge of local service and attractions
Dynamic and outgoing personality
Superior customer service skills
Good communication skills in English (verbal, written and spoken)

The schedule for this position may vary and would require the ability to work shift work, late nights, weekends and holidays.

WE OFFER

A competitive wage and excellent benefits.
Shuttle service from West Edmonton location.
All associates participate in our “Circle of Service” program which rewards and empowers individuals who provide outstanding customer service.
An opportunity to work within a progressive, exciting team environment.
An opportunity to work with a skilled Management team.

Apply About employer

More about this job

Responsibilities

Oversee night audit and front office shift operations, review reports, ensure policy compliance, and support guest services while acting as a manager on duty when assigned. Resolve guest concerns, support revenue and expense goals, and promote health, safety, and loss prevention practices.

Requirements

Requires 1–3 years of front desk, bell desk, or other guest service experience, along with previous hotel supervisory experience. A high school diploma and a hotel and restaurant management diploma or degree are preferred; intermediate computer knowledge, property management system experience, basic math skills, resort and local-area knowledge, and strong English communication and customer service skills are also sought.

Skills

Front Office Operations
Night Audit Procedures
Guest Services
Customer Service
Guest Relations
Complaint Resolution
Front Desk Supervision
Property Management System
Revenue Management
Room Rate Verification
Financial Management
Credit Policy Compliance
Health and Safety Compliance
Loss Prevention
Report Review
Basic Mathematics

Benefits

Competitive Wage
Excellent Benefits
Shuttle Service
Customer Service Rewards Program
Progressive Team Environment
Skilled Management Team

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Night Audit
Front Desk
Bell Staff
Concierge
Guest Services
Property Management System
Guest Information Tracking System
Shift Operations
Shift Checklist
Guest Satisfaction
Guest Recognition
Complaint Resolution
Room Revenue
Hotel Occupancy
Room Rate Verification
Credit Policies
Financial Management
Controllable Expenses
Health and Safety
Fire Regulations
Accident Prevention
Loss Prevention
Manager on Duty
Convention Resumes
Basic Mathematics
Resort Facilities
Local Attractions

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