Sales & Events Coordinator
- Enoch, AB, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- 1-2 years demonstrated experience working in Hotel Sales
- Posting language
- English
- Posted
Original job description
Overview
Administrative support for the Sales Manager and Sr. Sales Manager. Responsible for managing less complex group/catering-related opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for learning how to drive customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of River Cree Resort and Casino.
Responsibilities
WE OFFER
Administrative support for the Sales Manager and Sr. Sales Manager. Responsible for managing less complex group/catering-related opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for learning how to drive customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of River Cree Resort and Casino.
Responsibilities
- Act as support to Sales Manager and Sr. Sales Manager for client’s needs.
- Creates Contracts/ Proposals for Sales Manager.
- Does all turnovers for Sales Manager to the Events Department
- Answers sales hotline.
- Field any opportunities coming through the hotline to the Sales Manager handling that market segment.
- Produces weekly reports for Sales Meeting.
- Produces any Adhoc reports for Sales Dept.
- Attends all Sales meetings and daily stand up meetings
- Maintain rapport between group clients and hotel in booking process.
- Maintain good relationships with all departments and train or assist as needed.
- Send out introductory letters to new clients
- Send out thank you letters to clients when function ends.
- Maintain confidentiality of proprietary materials and information.
- To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
- Perform other duties as required
- 1-2 years demonstrated experience working in Hotel Sales
- Currently working as a Sales Coordinator in an Edmonton Area Hotel
- Experience in a sales and/or customer service role
- High School Diploma or equivalent preferred
- Excellent verbal and written English communication skills
- Proficiency with Microsoft Office programs (word, outlook)
- Ability to multi-task with strong attention to detail
- Ability to work well in a face-paced environment
- Flexible work schedule based on call volumes
- Ability to workdays/evenings/weekends
- Must be comfortable working independently as well as part of a team
WE OFFER
- A competitive wage and excellent benefits.
- Shuttle service from West Edmonton location.
- All associates participate in our “Circle of Service” program which rewards and empowers individuals who provide outstanding customer service.
- An opportunity to work within a progressive, exciting team environment.
- An opportunity to work with a skilled Management team.
More about this job
Responsibilities
Support the Sales Manager and Senior Sales Manager by preparing contracts and proposals, handling sales hotline opportunities, producing reports, and coordinating the timely handover of group and catering business to the Events Department. Maintain relationships with clients and hotel departments, support service delivery, and contribute to customer loyalty and workplace safety.
Requirements
The role seeks 1–2 years of hotel sales experience, preferably as a Sales Coordinator at an Edmonton-area hotel, along with experience in sales or customer service. A high school diploma or equivalent is preferred; candidates should have strong English communication skills, Microsoft Office proficiency, attention to detail, flexibility for rotating shifts, and the ability to work independently and as part of a team.
Skills
- Hotel Sales
- Sales Coordination
- Customer Service
- Contract and Proposal Preparation
- Event Turnover Coordination
- Sales Reporting
- Microsoft Word
- Microsoft Outlook
- Written Communication
- Verbal Communication
- Multitasking
- Attention to Detail
- Teamwork
- Independent Work
- Confidentiality
Benefits
- Competitive Wage
- Excellent Benefits
- Shuttle Service
- Customer Service Rewards Program
- Progressive Team Environment
- Skilled Management Team
Visa sponsorship
Not detected in the job text
Categories
- Sales
- Hospitality
- Customer Service & Support
- Administrative
Keywords
- Hotel Sales
- Sales Coordination
- Group Sales
- Catering
- Event Coordination
- Contracts
- Proposals
- Sales Hotline
- Sales Reporting
- Client Relationships
- Customer Loyalty
- Service Excellence
- Events Department
- Microsoft Office
- Microsoft Word
- Microsoft Outlook
- Health and Safety
- Confidentiality
- Rotating Shifts
- Customer Service