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Added 40 mins ago
J
Senior Account Manager, Media
Jobgether
Canada
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Account Manager, Media based in Canada.
Added 40 mins ago
SG
Account Manager - Existing Installations
Schindler Group
Toronto, ON
- $62,000 to $80,000 CAD / year
- Full-time
As an Account Manager Existing Installations (Service Contracts) at Schindler, you will cultivate relationships with customers to drive sales for elevator and escalator maintenance…
Added 40 mins ago
YI
Personal Lines Account Manager
Youngs Insurance Brokers Inc.
Burlington, ON
- Full-time
Role Description The Personal Lines Account Manager is a full-time, on-site role based in Burlington, ON. This position is responsible for managing a portfolio of personal insurance…
Added 40 mins ago
TR
Commercial Property Manager
Taylor Ryan Executive Search Partners
Toronto, ON · Etobicoke, ON
- $95,000 to $120,000 CAD / year
- Full-time
…1950's. They are hiring an experienced Commercial Property Manager to take ownership of a mixed commercial portfolio - retail, industrial, office, and medical - its budgets and recoveries,…
Added 1 hour ago
SQ
Team Lead, Billing & Payment Services
Sunlife Québec
Montreal, QC
- Full-time
Reporting to the Manager, Billing & Payment Services, you will lead a team of approximately five employees in a hybrid work environment. You will be responsible for coaching, performance…
Added 1 hour ago
DB
Sales Coordinator
DoubleTree by Hilton
Toronto, ON
- Full-time
Review rooming lists for accuracy in format and billing and ensure prompt processing
Added 1 hour ago
SG
Account Manager - Existing Installations
Schindler Group
Hamilton, ON
- $62,000 to $80,000 CAD / year
- Full-time
As an Account Manager (Service Contracts) at Schindler, you will cultivate relationships with customers to drive sales for elevator and escalator maintenance services. You will ensure high…
Added 1 hour ago
J
Principal Platform Product Manager - Billing & Authentication
Jobgether
Canada
- $148,782 to $185,977 USD / year
- Full-time
…next steps. Our partner is looking for a Principal Product Manager – Billing & Platform based in…
Added 1 hour ago
DG
Food Service Supervisor
Dexterra Group
Mississauga, ON
- Full-time
Coordinate with Food Service Director to ensure timely billing and collections as applicable
Added 1 hour ago
CC
Technician, Radio
Conestoga College
Kitchener, ON
- Full-time
…reconciling advertising schedules, and completing month-end billing…
Added 1 hour ago
CL
General Manager - Off Campus
Campus Living Centres
Waterloo, ON
- Full-time
The General Manager oversees all aspects of the community including: management of tenant relations, front desk, office administration, housekeeping, maintenance, finance, human resources,…
Added 1 hour ago
P|
Project Manager (Industrial)
Pinnacle | Executive & Professional Search
Winnipeg, MB
- Full-time
The Project Manager works closely with engineering, production, purchasing, sales, quality, and logistics to manage project execution, support customer needs, and deliver accurate, timely,…
Added 1 hour ago
CO
Assistant Manager, Revenue Services
City of Nanaimo
BC · British Columbia, Canada
- Full-time
The City of Nanaimo is seeking a permanent full-time Assistant Manager, Revenue Services. Reporting to the Manager, Revenue Services, this position is responsible for the day-to-day…
Added 1 hour ago
BC
Project Coordinator - Buildings West
Bird Construction
Edmonton, AB
- Full-time
Support Project Manager in establishing Preconstruction in Progress (PIP) form, KPI’s and monthly updates.
Added 1 hour ago
PC
Corporate Tax, Senior Manager
PwC Canada
Calgary, AB
- Full-time
As a Corporate Tax Senior Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:
Added 1 hour ago
CC
Wedding & Social Events Manager
Corner Collection
Montreal, QC
- Full-time
…heart of Old Montreal, is seeking a Wedding & Social Events Manager to develop and grow the weddings and social events segment across its portfolio, including Hôtel Nelligan and Hôtel Place…
Added 1 hour ago
SM
Senior Project Manager
Solutions Metrix
Montreal, QC
- Full-time
Senior Project Manager - Financial Services Digital Transformation
Added 1 hour ago
IG
Manager Due Diligence
Insight Global
Montreal, QC
- $100,000 to $140,000 CAD / year
- Full-time
Our client is looking for a full time Corporate Finance Manager specializing in Due Diligence based in Montreal, Qc. The Manager will lead transaction advisory and due diligence engagements…
Added 1 hour ago
L
Lease Accountant
LCBO
Toronto, ON
- $66,671 to $113,578 CAD / year
- Contract
Reporting to the Senior Manager, Real Estate Administration & Analysis, the Lease Accountant is responsible for the accurate accounting, reporting, and financial administration of the LCBO…
Added 1 hour ago
SC
Programmatic Specialist
Starcom Canada
Toronto, ON
- Full-time
…identifying and implementing optimizations as approved by the Account Manager and client. He/she provides input in the construction of client decks and status…
Added 1 hour ago
G
Client Solutions Manager
Gallagher
Calgary, AB
- Temporary
We are seeking a highly motivated Commercial Lines Account Manager with a minimum of 3 years of experience and demonstrated expertise in Construction and Contractor risks to support a…
Added 2 hours ago
OM
Account Manager, Social
Omnicom Media
Toronto, ON
- Full-time
As an Account Manager, Paid Social Activation, you will lead campaign execution and performance across key platforms including Meta, TikTok, Snapchat, LinkedIn, Reddit, and Pinterest,…
Added 2 hours ago
RS
Customs - Customer Service Associate
Ryder System, Inc.
Woodstock, ON
- Full-time
Assist Logistics Supervisor or Logistics Manager in areas of quality control for driver administration, compiling location reports and dispatching such as weekly payroll, timecards, log…
Added 2 hours ago
MN
Front Desk Agent
Métis Nation-Saskatchewan
Saskatoon, SK
- Part-time
ACCOUNTABLE TO : Infrastructure Operations Manager
Added 2 hours ago
RT
Client Success Manager
Rivercity Technology Services Ltd.
Saskatoon, SK
- Full-time
We stay with our clients for the long haul, with proactive support and predictable flat-rate billing. We take the work seriously and ourselves a little less so.

Rivercity Technology Services Ltd.

Client Success Manager

Saskatoon, SK, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 26, 2027
Posting language: English
Posted: Oct 28, 2026

Original job description

Company Description

Rivercity Technology Services Ltd. is a Saskatoon-based managed IT company supporting owner-operated businesses across Saskatchewan. For over a decade, builders, trades, logistics companies, nonprofits and professional services firms have counted on us as their outsourced IT department: IT support and help desk, cybersecurity, cloud and email, backup and disaster recovery, business phone systems and IT consulting.

We stay with our clients for the long haul, with proactive support and predictable flat-rate billing. We take the work seriously and ourselves a little less so.

Role Description

The Client Success Manager is a full-time, on-site role in Saskatoon, reporting to the CEO. You'll be the person our clients know and trust most at Rivercity.

You'll look after our relationships with about 50 managed IT clients. Our technicians keep their systems running. You make sure every client feels heard, understands the value they're getting and wants to stay with us for years.

This is a senior, client-facing role with real responsibility. You'll lead the conversations, not just set them up.

What You'll Do

Build real relationships with every client through regular phone calls and in-person visits
Lead business reviews with owners and leadership teams: prepare them, present them and follow through on every action item
Be the first call when something isn't right. Listen, understand what the client needs and work with our team to make it right
Plan ahead by keeping a clear picture of every client's health, upcoming renewals and business changes
Handle sensitive conversations like price or service changes with care, in person or by phone
Spot new ways to help and partner with our Director of Sales to bring them forward
Guide new clients through onboarding, from kickoff to go-live
Keep it documented with accurate notes and follow-ups in our CRM so nothing falls through the cracks

Qualifications

3+ years managing business (B2B) client accounts in account management, customer success or a similar role, including renewals
Comfort presenting to business owners and senior leaders
Strong listening and communication skills, on the phone, in person and in writing
Excellent organization and follow-through
Curiosity about technology and the ability to explain it in plain language. We'll teach you the technical side
A valid driver's licence and a reliable vehicle (you'll visit clients regularly)

Bonus If You Have

Experience at an MSP, IT services or SaaS company
Familiarity with a CRM or PSA (Zoho, Hubspot, HaloPSA, ConnectWise or similar)

A quick note: this isn't an entry-level role. If you haven't managed business client accounts before, it won't be the right fit, but we post other openings regularly.

Why Join Us

You're the face of Rivercity to every client we have. This seat matters
Weekly one-to-ones with the CEO while you settle in
Real backup from our CTO and Director of Sales on technical and commercial calls
A company card for client coffees and lunches
A tight-knit local team where you're a name, not a number

Benefits

30 days (six weeks) of paid time off every year. Yes, really
Health, dental and vision coverage (50% employer-paid)
Health Spending Account ($500/year) plus Wellness Spending Account ($250/year)
RRSP matching up to 5% of your salary
Free parking at Innovation Place

How to Apply

Apply here on LinkedIn. If you’re shortlisted, we’ll ask for a short note (a few sentences is plenty) about a client relationship you helped turn around: what went wrong, what you did and how it ended.

Apply About employer

More about this job

Responsibilities

Manage relationships with approximately 50 managed IT clients through regular calls, visits, business reviews, and proactive attention to client health and renewals. Resolve client concerns, guide onboarding, identify opportunities to help clients, and maintain accurate CRM notes and follow-ups.

Requirements

Requires at least three years of experience managing B2B client accounts in account management, customer success, or a similar role, along with confidence presenting to business owners and senior leaders. Candidates need strong communication, listening, organization, and follow-through skills, curiosity about technology, and a valid driver's licence and reliable vehicle.

Skills

B2B Account Management
Customer Success
Business Reviews
Client Retention
Renewal Management
Conflict Resolution
Active Listening
Presentation Skills
Written Communication
Organization
Follow-Through
Technology Communication
Client Onboarding
CRM Documentation
Consultative Selling

Benefits

Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Health Spending Account
Wellness Spending Account
RRSP Matching
Free Parking
Company Card for Client Expenses

Visa sponsorship

Not detected in the job text

Keywords

Managed IT Services
IT Services
B2B
Account Management
Customer Success
Client Relationships
Client Retention
Renewals
Business Reviews
Client Onboarding
CRM
PSA
Zoho
HubSpot
HaloPSA
ConnectWise
Cybersecurity
Cloud Services
Email Services
Backup and Disaster Recovery
Business Phone Systems
IT Consulting
Help Desk
IT Support
SaaS

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