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Added 4 mins ago
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Patient Care Coordinator, Heartwood Centre for Women, BC Mental Health & Substance Use Services – Vancouver, BC
Sanya’k̓ula
Vancouver, BC
- Full-time
Assists staff in operationalizing care standards, client care guidelines, protocols, clinical pathways and organizational policies. Works with patients/clients/families and the team to…
Added 4 mins ago
R
Recoveries Officer- EN
RBC
Montreal, QC
- Full-time
Act as a referral point for other team members, in order to deliver a seamless, simpler, faster, and a better client experience
Added 4 mins ago
NB
Manager, Financing Solutions
National Bank of Canada
Kamloops, BC
- Full-time
Within the Commercial Banking sector, the Manager, Financing Solutions reports to the Director, Financing Solutions and will be a part of the BC Interior (ideally Kelowna, but can also be…
Added 4 mins ago
R
Recoveries Officer- EN
RBC
Montreal, QC
- Full-time
Act as a referral point for other team members, in order to deliver a seamless, simpler, faster, and a better client experience
Added 4 mins ago
TD
Head of Performance Marketing
Tiller Digital
Calgary, AB
- Full-time
…mid-market B2B SaaS clients. As a member of Tiller's leadership team, you will own client performance outcomes, team development, and the systems that enable great work across paid media,…
Added 19 mins ago
K(
Founding Product Manager
Klarify (YC P26)
Canada
- Full-time
…work sample. The last step is a deeper conversation with the team and our CEO, who is the hiring…
Added 35 mins ago
BT
Senior Manager, Small Business Services
Baker Tilly Canada
Winnipeg, MB
- Full-time
Client service and advisory. You will be the trusted advisor to small and owner-managed businesses. That means meeting with clients regularly about year-end results, cash flow, bookkeeping…
Added 35 mins ago
K
Seasonal Sales Associate (Toronto Eaton Centre)
Knix
Toronto, ON
- $19.7 CAD / hour
- Temporary
…and personalized product guidance. Join a high-performance team where your contribution is measured by your impact. At Knix, we don't just sell; we empower through results. You will thrive…
Added 35 mins ago
K
Seasonal Sales Associate (Conestoga Mall)
Knix
Waterloo, ON
- $18.95 CAD / hour
- Temporary
…and personalized product guidance. Join a high-performance team where your contribution is measured by your impact. At Knix, we don't just sell; we empower through results. You will thrive…
Added 35 mins ago
K
Seasonal Sales Associate (Sherway Gardens)
Knix
Toronto, ON · Etobicoke, ON
- $19.7 CAD / hour
- Temporary
…and personalized product guidance. Join a high-performance team where your contribution is measured by your impact. At Knix, we don't just sell; we empower through results. You will thrive…
Added 35 mins ago
K
Seasonal Sales Associate (Robson)
Knix
Vancouver, BC
- $19.7 CAD / hour
- Temporary
…and personalized product guidance. Join a high-performance team where your contribution is measured by your impact. At Knix, we don't just sell; we empower through results. You will thrive…
Added 35 mins ago
K
Seasonal Sales Associate (West 4th)
Knix
Vancouver, BC
- $19.7 CAD / hour
- Temporary
…and personalized product guidance. Join a high-performance team where your contribution is measured by your impact. At Knix, we don't just sell; we empower through results. You will thrive…
Added 35 mins ago
K
Assistant Store Manager - Halifax Shopping Centre
Knix
Halifax, NS
- Full-time
…clienteling, owning the floor during peak moments, and coaching team members to maximize sales through needs-based service and strong product…
Added 35 mins ago
K
Seasonal Sales Associate (Mission)
Knix
Calgary, AB
- $19.7 CAD / hour
- Temporary
…and personalized product guidance. Join a high-performance team where your contribution is measured by your impact. At Knix, we don't just sell; we empower through results. You will thrive…
Added 35 mins ago
K
Seasonal Sales Associate (Southgate)
Knix
AB · Edmonton, AB
- $19.7 CAD / hour
- Temporary
…and personalized product guidance. Join a high-performance team where your contribution is measured by your impact. At Knix, we don't just sell; we empower through results. You will thrive…
Added 35 mins ago
NC
Client Services Representative
NVA Canada
Barrie, ON
- Full-time
…highly organized animal lover to join our fast-paced, skilled team of veterinary professionals. This is an exciting opportunity for someone who values exceptional client and patient…
Added 49 mins ago
BT
Senior Manager
Baker Tilly Canada
Walkerton, ON
- Full-time
We are looking for a Senior Manager to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, you’ll collaborate…
Added 49 mins ago
M
EMT or Paramedic - Full Time - Clinic Manager
Medcor
Windsor, ON
- Full-time
Medcor is looking to hire a full-time EMT or Paramedic to be the Clinic Manager at our construction site clinic in Windsor, CO. The hours for this position are Monday - Saturday 7:00am -…
Added 1 hour ago
C
Transmission Lines Engineer-In-Training (Civil)
CIMA+
AB · Edmonton, AB
- $71,200 to $97,900 CAD / year
- Full-time
…make sure that they feel valued, appreciated, and part of the team. You could even become a shareholder in the…
Added 1 hour ago
Lead Security Project Technician- Calgary
Kandor
Calgary, AB
This is an exciting opportunity to join the Kendrix team and be part of the work that shapes smarter, more connected buildings across Canada.
Added 1 hour ago
LH
Harm Reduction Worker
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Duncan, BC
- Part-time
The Harm Reduction Worker (HRW) supports Lookout’s Harm Reduction Program under the direction of the Program Manager. The HRW gives oversight of harm reduction supplies throughout the…
Added 1 hour ago
GP
Senior Account & Production Manager
Ghost Peak Cinema
Pemberton, BC
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Ghost Peak Cinema is looking for a Senior Account & Production Manager to work directly alongside our founder, becoming his trusted right hand in managing client relationships, overseeing…
Added 1 hour ago
LH
Program Support Worker
Lookout Housing and Health
Surrey, BC
- Internship
The Program Support Worker reports to the Program Manager or designate and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following…
Added 1 hour ago
B
Facility Services Manager
BGIS
Calgary, AB
- Full-time
The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and…
Added 1 hour ago
T
Manager, Network Service Delivery
TD
London, ON · Mississauga, ON · Toronto, ON
- Full-time
The Manager, Network Service Delivery plays a critical leadership role in ensuring the reliability, security, and continuous evolution of the network services that enable TD's retail,…

Rivercity Technology Services Ltd.

Client Success Manager

Saskatoon, SK, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Apr 26, 2027
Posting language: English
Posted: Oct 28, 2026

Original job description

Company Description

Rivercity Technology Services Ltd. is a Saskatoon-based managed IT company supporting owner-operated businesses across Saskatchewan. For over a decade, builders, trades, logistics companies, nonprofits and professional services firms have counted on us as their outsourced IT department: IT support and help desk, cybersecurity, cloud and email, backup and disaster recovery, business phone systems and IT consulting.

We stay with our clients for the long haul, with proactive support and predictable flat-rate billing. We take the work seriously and ourselves a little less so.

Role Description

The Client Success Manager is a full-time, on-site role in Saskatoon, reporting to the CEO. You'll be the person our clients know and trust most at Rivercity.

You'll look after our relationships with about 50 managed IT clients. Our technicians keep their systems running. You make sure every client feels heard, understands the value they're getting and wants to stay with us for years.

This is a senior, client-facing role with real responsibility. You'll lead the conversations, not just set them up.

What You'll Do

Build real relationships with every client through regular phone calls and in-person visits
Lead business reviews with owners and leadership teams: prepare them, present them and follow through on every action item
Be the first call when something isn't right. Listen, understand what the client needs and work with our team to make it right
Plan ahead by keeping a clear picture of every client's health, upcoming renewals and business changes
Handle sensitive conversations like price or service changes with care, in person or by phone
Spot new ways to help and partner with our Director of Sales to bring them forward
Guide new clients through onboarding, from kickoff to go-live
Keep it documented with accurate notes and follow-ups in our CRM so nothing falls through the cracks

Qualifications

3+ years managing business (B2B) client accounts in account management, customer success or a similar role, including renewals
Comfort presenting to business owners and senior leaders
Strong listening and communication skills, on the phone, in person and in writing
Excellent organization and follow-through
Curiosity about technology and the ability to explain it in plain language. We'll teach you the technical side
A valid driver's licence and a reliable vehicle (you'll visit clients regularly)

Bonus If You Have

Experience at an MSP, IT services or SaaS company
Familiarity with a CRM or PSA (Zoho, Hubspot, HaloPSA, ConnectWise or similar)

A quick note: this isn't an entry-level role. If you haven't managed business client accounts before, it won't be the right fit, but we post other openings regularly.

Why Join Us

You're the face of Rivercity to every client we have. This seat matters
Weekly one-to-ones with the CEO while you settle in
Real backup from our CTO and Director of Sales on technical and commercial calls
A company card for client coffees and lunches
A tight-knit local team where you're a name, not a number

Benefits

30 days (six weeks) of paid time off every year. Yes, really
Health, dental and vision coverage (50% employer-paid)
Health Spending Account ($500/year) plus Wellness Spending Account ($250/year)
RRSP matching up to 5% of your salary
Free parking at Innovation Place

How to Apply

Apply here on LinkedIn. If you’re shortlisted, we’ll ask for a short note (a few sentences is plenty) about a client relationship you helped turn around: what went wrong, what you did and how it ended.

Apply About employer

More about this job

Responsibilities

Manage relationships with approximately 50 managed IT clients through regular calls, visits, business reviews, and proactive attention to client health and renewals. Resolve client concerns, guide onboarding, identify opportunities to help clients, and maintain accurate CRM notes and follow-ups.

Requirements

Requires at least three years of experience managing B2B client accounts in account management, customer success, or a similar role, along with confidence presenting to business owners and senior leaders. Candidates need strong communication, listening, organization, and follow-through skills, curiosity about technology, and a valid driver's licence and reliable vehicle.

Skills

B2B Account Management
Customer Success
Business Reviews
Client Retention
Renewal Management
Conflict Resolution
Active Listening
Presentation Skills
Written Communication
Organization
Follow-Through
Technology Communication
Client Onboarding
CRM Documentation
Consultative Selling

Benefits

Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Health Spending Account
Wellness Spending Account
RRSP Matching
Free Parking
Company Card for Client Expenses

Visa sponsorship

Not detected in the job text

Keywords

Managed IT Services
IT Services
B2B
Account Management
Customer Success
Client Relationships
Client Retention
Renewals
Business Reviews
Client Onboarding
CRM
PSA
Zoho
HubSpot
HaloPSA
ConnectWise
Cybersecurity
Cloud Services
Email Services
Backup and Disaster Recovery
Business Phone Systems
IT Consulting
Help Desk
IT Support
SaaS

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