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Rivercity Technology Services Ltd.

Client Success Manager

Saskatoon, SK, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 26, 2027
Posting language: English
Posted: Oct 28, 2026

Original job description

Company Description

Rivercity Technology Services Ltd. is a Saskatoon-based managed IT company supporting owner-operated businesses across Saskatchewan. For over a decade, builders, trades, logistics companies, nonprofits and professional services firms have counted on us as their outsourced IT department: IT support and help desk, cybersecurity, cloud and email, backup and disaster recovery, business phone systems and IT consulting.

We stay with our clients for the long haul, with proactive support and predictable flat-rate billing. We take the work seriously and ourselves a little less so.

Role Description

The Client Success Manager is a full-time, on-site role in Saskatoon, reporting to the CEO. You'll be the person our clients know and trust most at Rivercity.

You'll look after our relationships with about 50 managed IT clients. Our technicians keep their systems running. You make sure every client feels heard, understands the value they're getting and wants to stay with us for years.

This is a senior, client-facing role with real responsibility. You'll lead the conversations, not just set them up.

What You'll Do

Build real relationships with every client through regular phone calls and in-person visits
Lead business reviews with owners and leadership teams: prepare them, present them and follow through on every action item
Be the first call when something isn't right. Listen, understand what the client needs and work with our team to make it right
Plan ahead by keeping a clear picture of every client's health, upcoming renewals and business changes
Handle sensitive conversations like price or service changes with care, in person or by phone
Spot new ways to help and partner with our Director of Sales to bring them forward
Guide new clients through onboarding, from kickoff to go-live
Keep it documented with accurate notes and follow-ups in our CRM so nothing falls through the cracks

Qualifications

3+ years managing business (B2B) client accounts in account management, customer success or a similar role, including renewals
Comfort presenting to business owners and senior leaders
Strong listening and communication skills, on the phone, in person and in writing
Excellent organization and follow-through
Curiosity about technology and the ability to explain it in plain language. We'll teach you the technical side
A valid driver's licence and a reliable vehicle (you'll visit clients regularly)

Bonus If You Have

Experience at an MSP, IT services or SaaS company
Familiarity with a CRM or PSA (Zoho, Hubspot, HaloPSA, ConnectWise or similar)

A quick note: this isn't an entry-level role. If you haven't managed business client accounts before, it won't be the right fit, but we post other openings regularly.

Why Join Us

You're the face of Rivercity to every client we have. This seat matters
Weekly one-to-ones with the CEO while you settle in
Real backup from our CTO and Director of Sales on technical and commercial calls
A company card for client coffees and lunches
A tight-knit local team where you're a name, not a number

Benefits

30 days (six weeks) of paid time off every year. Yes, really
Health, dental and vision coverage (50% employer-paid)
Health Spending Account ($500/year) plus Wellness Spending Account ($250/year)
RRSP matching up to 5% of your salary
Free parking at Innovation Place

How to Apply

Apply here on LinkedIn. If you’re shortlisted, we’ll ask for a short note (a few sentences is plenty) about a client relationship you helped turn around: what went wrong, what you did and how it ended.

Apply About employer

More about this job

Responsibilities

Manage relationships with approximately 50 managed IT clients through regular calls, visits, business reviews, and proactive attention to client health and renewals. Resolve client concerns, guide onboarding, identify opportunities to help clients, and maintain accurate CRM notes and follow-ups.

Requirements

Requires at least three years of experience managing B2B client accounts in account management, customer success, or a similar role, along with confidence presenting to business owners and senior leaders. Candidates need strong communication, listening, organization, and follow-through skills, curiosity about technology, and a valid driver's licence and reliable vehicle.

Skills

B2B Account Management
Customer Success
Business Reviews
Client Retention
Renewal Management
Conflict Resolution
Active Listening
Presentation Skills
Written Communication
Organization
Follow-Through
Technology Communication
Client Onboarding
CRM Documentation
Consultative Selling

Benefits

Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Health Spending Account
Wellness Spending Account
RRSP Matching
Free Parking
Company Card for Client Expenses

Visa sponsorship

Not detected in the job text

Keywords

Managed IT Services
IT Services
B2B
Account Management
Customer Success
Client Relationships
Client Retention
Renewals
Business Reviews
Client Onboarding
CRM
PSA
Zoho
HubSpot
HaloPSA
ConnectWise
Cybersecurity
Cloud Services
Email Services
Backup and Disaster Recovery
Business Phone Systems
IT Consulting
Help Desk
IT Support
SaaS

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