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Added 8 mins ago
ML
Production Supervisor
Maple Leaf Foods Inc
ON · Hannon, ON
- $62,000 to $91,000 CAD / year
- Part-time
…processing industry by leading a high-performance operations team. You lead by example and inspire your team to deliver top results. You are passionate about safety and promote a culture…
Added 8 mins ago
ML
Bird Hanger - Production – London, ON (2026-LDN-62 )
Maple Leaf Foods Inc
London, ON
- Full-time
We are looking for reliable and motivated individuals to join our team to support the production of high-quality food products.
Added 8 mins ago
B
Project Manager Global Expansion
Bombardier
Dorval, QC
- Full-time
Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in…
Added 8 mins ago
FN
Human Resources Systems & Project Specialist
First Nations University of Canada
Regina, SK
- Full-time
holistic approach, where every team member is empowered to contribute, lead, and make a real-world impact.
Added 8 mins ago
FN
CTGT Home Visitor
First Nations University of Canada
Regina, SK
- Full-time
program. Working under the direction of the Caring Nest Team Lead, this role delivers individualized
Added 8 mins ago
ML
Reliability Engineer
Maple Leaf Foods Inc
ON · Hannon, ON
- $71,000 to $103,000 CAD / year
- Part-time
Validate new and existing processes with Reliability team.
Added 8 mins ago
NF
Department Manager - Grocery - Temporary 12 months
Nature's Fare Markets
White Rock, BC
- Contract
…efficiently staffed, stocked and shining. This dynamic role will lead the growth and development of this department in our White Rock location in order to create a second to none customer…
Added 8 mins ago
ML
Sourcing Buyer
Maple Leaf Foods Inc
Mississauga, ON
- $71,000 to $103,000 CAD / year
- Part-time
The Maple Leaf Foods (MLF) Procurement team is responsible for the Strategic Sourcing of goods and services across the organization. The team is focused on generating value for the…
Added 8 mins ago
N
Sales Specialist
NorthsideNissan
AB · Edmonton, AB
- Full-time
…vehicles in a cutting-edge, customer-focused facility. The team is committed to providing a respectful, honest, and supportive experience, ensuring every guest feels confident and informed…
Added 8 mins ago
ML
Industrial Mechanic Millwright (433A)
Maple Leaf Foods Inc
Burlington, ON
- Full-time
Any MLF team member interested in being considered for this role are encouraged to apply online by November 13, 2026. Applications received beyond that date are not guaranteed consideration.
Added 8 mins ago
PC
Mechanical & Piping Engineer
Paladin Canada
Saskatoon, SK
- Full-time
Reporting to the Mechanical Engineering Lead, the Mechanical & Piping Engineer will work as part of the PLS Project team, alongside engineering consultants, equipment vendors, construction…
Added 8 mins ago
PC
Chief Mine Engineer
Paladin Canada
Saskatoon, SK
- Full-time
…and continuous improvement initiatives. You will build and lead a high-performing technical services team while contributing directly to the long-term success of Paladin Canada's flagship…
Added 8 mins ago
PC
Mechanical Reliability & Asset Integrity Lead
Paladin Canada
Saskatoon, SK
- Full-time
This is a career defining opportunity for an experienced Mechanical Reliability & Asset Integrity Lead to help shape one of Canada's newest uranium mining operations from the ground up.
Added 39 mins ago
LI
Software Developer - API
Lotus IT Solutions
Toronto, ON
- Contract
…is seeking a Senior Software Developer – API to join their team onsite in Toronto. In this role, you will design, develop, and maintain enterprise-grade REST API platforms and integration…
Added 39 mins ago
GM
Digital and Social Media Marketer
Gambit Media Lab
Vancouver, BC
- Contract
…specific training with at least some experience to join our team. We don’t just hire for tasks; we hire for outcomes. This role is for a performance-oriented marketer who wants to lead the…
Added 54 mins ago
NM
Fuel Lube Truck Operator
Newmont Mining Corporation
BC · Kitimat-Stikine, British Columbia
- Full-time
…operational performance. By joining our inclusive, world-class team, you can help shape the future of mining and make a meaningful…
Added 54 mins ago
OT
Consultant
Open Text Corporation
Richmond Hill, ON
- Other
…key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and…
Added 54 mins ago
OT
Principal Systems Architect (Copilot Architect)
Open Text Corporation
Mississauga, ON · Richmond Hill, ON · Waterloo, ON
- Other
…key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and…
Added 54 mins ago
M
Toronto Health Office Practice Leader
Mercer
Toronto, ON
- Other
We are seeking a talented individual to join Marsh in our Toronto, Canada office. This is a dynamic leadership role and part of the Health and Benefits Canadian Leadership team.
Added 1 hour ago
LP
CPSAR Student Research Assistants
Lethbridge Polytechnic
Lethbridge, AB
- Internship
…sexual violence and its impacts. We take the wellbeing of our team seriously. Trauma-informed training will be provided before work with sensitive content begins, and ongoing supports are…
Added 1 hour ago
P
Senior DevOps Engineer
Pixieset
Vancouver, BC
- Full-time
Strengthen observability and operational readiness for shared infrastructure. Participate in incident response, lead triage and coordination when needed, follow through on preventive…
Added 1 hour ago
TC
Residential Child and Youth Worker, Part-Time
Taproot Community Support Services
Nanaimo, BC
- Part-time
Our 800-plus employee-owners live by five shared values: we are stronger together, we lead with optimism, we embrace challenges, we respect every voice, and we go above and beyond. Guided…
Added 1 hour ago
PD
Contents Handler
Paul Davis Restoration of the National Capital Region, VA
Sudbury, ON
- Full-time
Take pride when your team completes projects on budget with an exceptional customer experience
Added 1 hour ago
TC
Home Share Coordinator (Quality Analyst), Full-Time
Taproot Community Support Services
Langley (District), BC · Langley, BC
- Full-time
Our 800-plus employee-owners live by five shared values: we are stronger together, we lead with optimism, we embrace challenges, we respect every voice, and we go above and beyond. Guided…
Added 1 hour ago
TC
Residence Worker with Overnight Awake Scheduling, Full-Time
Taproot Community Support Services
Nanaimo, BC
- Full-time
Our 800-plus employee-owners live by five shared values: we are stronger together, we lead with optimism, we embrace challenges, we respect every voice, and we go above and beyond. Guided…

Rivercity Technology Services Ltd.

Client Success Manager

Saskatoon, SK, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 26, 2027
Posting language: English
Posted: Oct 28, 2026

Original job description

Company Description

Rivercity Technology Services Ltd. is a Saskatoon-based managed IT company supporting owner-operated businesses across Saskatchewan. For over a decade, builders, trades, logistics companies, nonprofits and professional services firms have counted on us as their outsourced IT department: IT support and help desk, cybersecurity, cloud and email, backup and disaster recovery, business phone systems and IT consulting.

We stay with our clients for the long haul, with proactive support and predictable flat-rate billing. We take the work seriously and ourselves a little less so.

Role Description

The Client Success Manager is a full-time, on-site role in Saskatoon, reporting to the CEO. You'll be the person our clients know and trust most at Rivercity.

You'll look after our relationships with about 50 managed IT clients. Our technicians keep their systems running. You make sure every client feels heard, understands the value they're getting and wants to stay with us for years.

This is a senior, client-facing role with real responsibility. You'll lead the conversations, not just set them up.

What You'll Do

Build real relationships with every client through regular phone calls and in-person visits
Lead business reviews with owners and leadership teams: prepare them, present them and follow through on every action item
Be the first call when something isn't right. Listen, understand what the client needs and work with our team to make it right
Plan ahead by keeping a clear picture of every client's health, upcoming renewals and business changes
Handle sensitive conversations like price or service changes with care, in person or by phone
Spot new ways to help and partner with our Director of Sales to bring them forward
Guide new clients through onboarding, from kickoff to go-live
Keep it documented with accurate notes and follow-ups in our CRM so nothing falls through the cracks

Qualifications

3+ years managing business (B2B) client accounts in account management, customer success or a similar role, including renewals
Comfort presenting to business owners and senior leaders
Strong listening and communication skills, on the phone, in person and in writing
Excellent organization and follow-through
Curiosity about technology and the ability to explain it in plain language. We'll teach you the technical side
A valid driver's licence and a reliable vehicle (you'll visit clients regularly)

Bonus If You Have

Experience at an MSP, IT services or SaaS company
Familiarity with a CRM or PSA (Zoho, Hubspot, HaloPSA, ConnectWise or similar)

A quick note: this isn't an entry-level role. If you haven't managed business client accounts before, it won't be the right fit, but we post other openings regularly.

Why Join Us

You're the face of Rivercity to every client we have. This seat matters
Weekly one-to-ones with the CEO while you settle in
Real backup from our CTO and Director of Sales on technical and commercial calls
A company card for client coffees and lunches
A tight-knit local team where you're a name, not a number

Benefits

30 days (six weeks) of paid time off every year. Yes, really
Health, dental and vision coverage (50% employer-paid)
Health Spending Account ($500/year) plus Wellness Spending Account ($250/year)
RRSP matching up to 5% of your salary
Free parking at Innovation Place

How to Apply

Apply here on LinkedIn. If you’re shortlisted, we’ll ask for a short note (a few sentences is plenty) about a client relationship you helped turn around: what went wrong, what you did and how it ended.

Apply About employer

More about this job

Responsibilities

Manage relationships with approximately 50 managed IT clients through regular calls, visits, business reviews, and proactive attention to client health and renewals. Resolve client concerns, guide onboarding, identify opportunities to help clients, and maintain accurate CRM notes and follow-ups.

Requirements

Requires at least three years of experience managing B2B client accounts in account management, customer success, or a similar role, along with confidence presenting to business owners and senior leaders. Candidates need strong communication, listening, organization, and follow-through skills, curiosity about technology, and a valid driver's licence and reliable vehicle.

Skills

B2B Account Management
Customer Success
Business Reviews
Client Retention
Renewal Management
Conflict Resolution
Active Listening
Presentation Skills
Written Communication
Organization
Follow-Through
Technology Communication
Client Onboarding
CRM Documentation
Consultative Selling

Benefits

Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Health Spending Account
Wellness Spending Account
RRSP Matching
Free Parking
Company Card for Client Expenses

Visa sponsorship

Not detected in the job text

Keywords

Managed IT Services
IT Services
B2B
Account Management
Customer Success
Client Relationships
Client Retention
Renewals
Business Reviews
Client Onboarding
CRM
PSA
Zoho
HubSpot
HaloPSA
ConnectWise
Cybersecurity
Cloud Services
Email Services
Backup and Disaster Recovery
Business Phone Systems
IT Consulting
Help Desk
IT Support
SaaS

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