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Added 5 mins ago
RM
Supervisor, Centralized Scheduling
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Ross Memorial Hospital is seeking a skilled, analytical, and solutions-oriented Supervisor, Scheduling to lead the effective operation and ongoing improvement of our Scheduling Department.
Added 6 mins ago
SP
Software Engineering SMTS
Salesforce Partner Canada
Toronto, ON
- Full-time
…agents find and act on the right data.We are looking for a Lead Software Engineer to help us build agentic experiences for product setup and configuration. You will help design a core agent…
Added 6 mins ago
E
Senior Policy Advisor
E3G
Toronto, ON
- $82,156 to $87,156 CAD / year
- Full-time
Project manage coal transition partnerships: Lead the day-to-day project management of a portfolio of coal transition partnerships with countries and businesses. Ensure alignment on…
Added 6 mins ago
AI Outcome Customer Developer, Forward Deployed Development
Google
Toronto, ON
Lead upfront technical design for enterprise-grade AI solutions, ensuring seamless and secure integration of models, agents, and connectors into existing customer data pipelines, identity…
Added 20 mins ago
OA
Controller
Ontario Aboriginal Housing Services
ON · Ontario, Canada
- Full-time
manage the accounting and IT teams, and act as a key operational lead in modernizing our core systems.
Added 20 mins ago
WI
Project Manager, Power Delivery (Data Centres)
WSP in Canada
Toronto, ON
- Full-time
Support and/or lead the early development and planning phases of Data Centre project or program
Added 20 mins ago
K
Consultant, Cybersecurity
KPMG
Calgary, AB
- Full-time
Hands-on participation in the digital and technical aspects of a broad range of engagements including design and implementation of security strategies and solutions. Work alongside seasoned…
Added 36 mins ago
M
Dynamics 365 CRM Solution Engineer
Microsoft
Calgary, AB · Edmonton, AB · Vancouver, BC · Ottawa, ON · Toronto, ON
- Full-time
As a Dynamics 365 CRM Solution Engineer, you will lead AI transformation engagements with deep CRM domain expertise. Your role involves owning the technical win strategy and supporting AI…
Added 50 mins ago
RC
Automotive Electrical Sourcing & Category Manager
Rexel Canada
Winnipeg, MB
- Full-time
We are seeking an experienced Automotive Electrical Sourcing & Category Manager based in Winnipeg, MB to lead strategic sourcing, supplier development, category management, and supply-chain…
Added 50 mins ago
NB
LEAD PYTHON DEVELOPER – IT TREASURY PLATFORMS
National Bank of Canada
Montreal, QC
- Full-time
A career as a Lead Python Chief Principal Developer in the Treasury IT team at National Bank means acting as a hands-on technical leader for modern technology platforms. This job allows you…
Added 50 mins ago
NE
Global Director of Impact & Knowledge Management
New Energy Nexus
Remote, Canada
- Full-time
- Remote
…Nexus’ ambition to be a true learning organization. They will lead the Monitoring, Evaluation, and Learning function at New Energy Nexus (NEX) that tracks, highlights, and strengthens the…
Added 50 mins ago
Salesforce Technical Architect - Financial Services Cloud, Marketing Cloud & Data360 - Manager
EY
Toronto, ON · Montreal, QC
We're looking for a senior, hands-on technical architect - someone with deep Financial Services Cloud implementation experience who still configures, codes, and builds, not just designs on…
Added 1 hour ago
SP
Solutions Architect, Salesforce Migrations (Data360, Revenue, Tableau, or Marketing Clouds)
Salesforce Partner Canada
Toronto, ON
- Full-time
Lead end-to-end customer migration engagements - owning technical delivery, project health, and successful go-live outcomes.
Added 1 hour ago
O
Sr. Director, Product Management, AI Product Strategy
OpenText
Waterloo, ON
- Temporary
We are seeking a Senior Director, AI Strategist and Product Management to lead our initiatives for Generative AI and Agentic AI product portfolios within the Content Management Business…
Added 2 hours ago
WI
Project Manager, Municipal Planning
WSP in Canada
Toronto, ON
- Full-time
WSP is seeking an experienced Project Manager to lead and manage policy planning projects for municipal clients while playing a key role in growing our Municipal Planning Practice. The…
Added 3 hours ago
RB
Senior Software Developer, Workday Integrations & Extend
Royal Bank of Canada
Toronto, ON
- Full-time
As a Senior Software Developer, Workday Integrations & Extend, you will lead the technical design, development, and implementation of Workday solutions to meet complex HCM program…
Added 3 hours ago
JG
Marketing Business Development Manager
Jupiter Global Bio-Research Inc.
AB · Edmonton, AB
- Full-time
…value propositions and sales collateral, and collaborating with technical and project management teams to align offerings with client needs. Day-to-day tasks involve prospecting and lead…
Added 3 hours ago
C-
Technical Sales Intern- Mississauga
Captiveaire - Region 114 Western PA
Mississauga, ON
- Volunteer
NOTE: Excellent performance may lead to full-time employment opportunities in sales, field service or other engineering roles upon graduation.
Added 3 hours ago
Senior Network Analyst
Affinity Credit Union
Saskatoon, SK
Advanced expertise and technical knowledge in network infrastructure technologies including: IP Subnetting, TCP/IP, DNS, routing and switching fundamentals, routing protocols (OSPF and…
Added 3 hours ago
DW
Senior Structural Technologist
Design Works Engineering
Grande Prairie, AB
- Full-time
You've spent years turning engineers' designs into drawings that contractors can build from. Here, you'll lead how our structural drawings get made - setting the standard, mentoring the…
Added 3 hours ago
DW
Senior Structural Technologist
Design Works Engineering
Edmonton, AB
- Full-time
You've spent years turning engineers' designs into drawings that contractors can build from. Here, you'll lead how our structural drawings get made - setting the standard, mentoring the…
Added 3 hours ago
DW
Senior Structural Technologist
Design Works Engineering
Calgary, AB
- Full-time
You've spent years turning engineers' designs into drawings that contractors can build from. Here, you'll lead how our structural drawings get made - setting the standard, mentoring the…
Added 3 hours ago
DW
Senior Structural Engineer (P.Eng.)
Design Works Engineering
Grande Prairie, AB
- Full-time
Grande Prairie is where Design Works started in 2014, and we're growing our structural team here. You'll lead structural design on multi-family residential, commercial and institutional…
Added 3 hours ago
DW
Senior Structural Engineer (P.Eng.)
Design Works Engineering
Edmonton, AB
- Full-time
We're growing our structural team in Edmonton. You'll lead structural design on multi-family residential, commercial and institutional buildings, act as engineer of record, and work…
Added 3 hours ago
DW
Senior Structural Engineer (P.Eng.)
Design Works Engineering
Calgary, AB
- Full-time
We're growing our structural team in Calgary. You'll lead structural design on multi-family residential, commercial and institutional buildings, act as engineer of record, and work…

Rivercity Technology Services Ltd.

Client Success Manager

Saskatoon, SK, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 26, 2027
Posting language: English
Posted: Oct 28, 2026

Original job description

Company Description

Rivercity Technology Services Ltd. is a Saskatoon-based managed IT company supporting owner-operated businesses across Saskatchewan. For over a decade, builders, trades, logistics companies, nonprofits and professional services firms have counted on us as their outsourced IT department: IT support and help desk, cybersecurity, cloud and email, backup and disaster recovery, business phone systems and IT consulting.

We stay with our clients for the long haul, with proactive support and predictable flat-rate billing. We take the work seriously and ourselves a little less so.

Role Description

The Client Success Manager is a full-time, on-site role in Saskatoon, reporting to the CEO. You'll be the person our clients know and trust most at Rivercity.

You'll look after our relationships with about 50 managed IT clients. Our technicians keep their systems running. You make sure every client feels heard, understands the value they're getting and wants to stay with us for years.

This is a senior, client-facing role with real responsibility. You'll lead the conversations, not just set them up.

What You'll Do

Build real relationships with every client through regular phone calls and in-person visits
Lead business reviews with owners and leadership teams: prepare them, present them and follow through on every action item
Be the first call when something isn't right. Listen, understand what the client needs and work with our team to make it right
Plan ahead by keeping a clear picture of every client's health, upcoming renewals and business changes
Handle sensitive conversations like price or service changes with care, in person or by phone
Spot new ways to help and partner with our Director of Sales to bring them forward
Guide new clients through onboarding, from kickoff to go-live
Keep it documented with accurate notes and follow-ups in our CRM so nothing falls through the cracks

Qualifications

3+ years managing business (B2B) client accounts in account management, customer success or a similar role, including renewals
Comfort presenting to business owners and senior leaders
Strong listening and communication skills, on the phone, in person and in writing
Excellent organization and follow-through
Curiosity about technology and the ability to explain it in plain language. We'll teach you the technical side
A valid driver's licence and a reliable vehicle (you'll visit clients regularly)

Bonus If You Have

Experience at an MSP, IT services or SaaS company
Familiarity with a CRM or PSA (Zoho, Hubspot, HaloPSA, ConnectWise or similar)

A quick note: this isn't an entry-level role. If you haven't managed business client accounts before, it won't be the right fit, but we post other openings regularly.

Why Join Us

You're the face of Rivercity to every client we have. This seat matters
Weekly one-to-ones with the CEO while you settle in
Real backup from our CTO and Director of Sales on technical and commercial calls
A company card for client coffees and lunches
A tight-knit local team where you're a name, not a number

Benefits

30 days (six weeks) of paid time off every year. Yes, really
Health, dental and vision coverage (50% employer-paid)
Health Spending Account ($500/year) plus Wellness Spending Account ($250/year)
RRSP matching up to 5% of your salary
Free parking at Innovation Place

How to Apply

Apply here on LinkedIn. If you’re shortlisted, we’ll ask for a short note (a few sentences is plenty) about a client relationship you helped turn around: what went wrong, what you did and how it ended.

Apply About employer

More about this job

Responsibilities

Manage relationships with approximately 50 managed IT clients through regular calls, visits, business reviews, and proactive attention to client health and renewals. Resolve client concerns, guide onboarding, identify opportunities to help clients, and maintain accurate CRM notes and follow-ups.

Requirements

Requires at least three years of experience managing B2B client accounts in account management, customer success, or a similar role, along with confidence presenting to business owners and senior leaders. Candidates need strong communication, listening, organization, and follow-through skills, curiosity about technology, and a valid driver's licence and reliable vehicle.

Skills

B2B Account Management
Customer Success
Business Reviews
Client Retention
Renewal Management
Conflict Resolution
Active Listening
Presentation Skills
Written Communication
Organization
Follow-Through
Technology Communication
Client Onboarding
CRM Documentation
Consultative Selling

Benefits

Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Health Spending Account
Wellness Spending Account
RRSP Matching
Free Parking
Company Card for Client Expenses

Visa sponsorship

Not detected in the job text

Keywords

Managed IT Services
IT Services
B2B
Account Management
Customer Success
Client Relationships
Client Retention
Renewals
Business Reviews
Client Onboarding
CRM
PSA
Zoho
HubSpot
HaloPSA
ConnectWise
Cybersecurity
Cloud Services
Email Services
Backup and Disaster Recovery
Business Phone Systems
IT Consulting
Help Desk
IT Support
SaaS

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