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Added 18 mins ago
Financial Advisor - Queenston & Nash
Scotiabank
Hamilton, ON
Our Advisors are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, our focus is to provide exceptional…
Added 6 hours ago
Logistics Analyst Intern
Pembina Pipeline Corporation
Calgary, AB
Pembina Pipeline’s Commercial Teams are currently hiring for a Logistics Analyst Intern working in our Calgary corporate office. The Analyst will collaborate with an experienced team of…
Added 6 hours ago
Commercial Intern
Pembina Pipeline Corporation
Calgary, AB
Provide analytical support to the Customer Service teams, including the preparation of customer reports (such as dashboards) and the development of business insights through the collection,…
Added 6 hours ago
Human Resources Intern
Pembina Pipeline Corporation
Calgary, AB
…Supervisor, People Program Execution in the Human Resources Service Unit (HSU), part of Pembina’s Corporate Services Division. This role plays an integral part in ensuring that HR can…
Added 8 hours ago
Conseiller(ère) beauté Beauty Advisor - Tom Ford
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The Beauty Advisor is responsible for developing deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Beauty Advisor compensation is…
Added 10 hours ago
Senior Financial Advisor - Fanshawe Park Road Branch - London, ON
Scotiabank
London, ON
Our Advisors are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, our focus is to provide exceptional…
Added 12 hours ago
Advisor, IG Wealth Management, Corporate Channel (Mutual fund licensed) - Quebec City 1
IG Wealth Management
Quebec, QC
Full-time
Advisors in the Corporate Channel provide proactive outstanding planning and advice to clients leading with the IG Living Plan. The role provides a unique opportunity for financial planners…
Added 12 hours ago
Advisor, IG Wealth Management, Corporate Channel (Mutual fund licensed) - Quebec City
IG Wealth Management
Quebec, QC
Full-time
Advisors in the Corporate Channel provide proactive outstanding planning and advice to clients leading with the IG Living Plan. The role provides a unique opportunity for financial planners…
Added 12 hours ago
Bilingual Advisor, IG Wealth Management, Corporate Channel (Mutual fund licensed) - Montreal, Quebec
IG Wealth Management
Quebec, QC
Full-time
Advisors in the Corporate Channel provide proactive outstanding planning and advice to clients leading with the IG Living Plan. The role provides a unique opportunity for financial planners…
Added 12 hours ago
Bilingual Advisor, IG Wealth Management, Corporate Channel (Mutual fund licensed) - Quebec
IG Wealth Management
Quebec, QC
Full-time
Advisors in the Corporate Channel provide proactive outstanding planning and advice to clients leading with the IG Living Plan. The role provides a unique opportunity for financial planners…
Added 12 hours ago
Senior Financial Advisor - St. Anthony, NFLD
Scotiabank
St. Anthony, NL
Our Advisors are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, our focus is to provide exceptional…
Added 12 hours ago
Corporate Recruitment Advisor
North American Construction Group Inc.
Acheson, AB
Full-time
…candidate will be focused on strategic talent acquisition for corporate and staff positions within NACG’s group of companies.This position focuses on the recruitment of salary, and…
Added 12 hours ago
Senior Financial Advisor - St. Anthony, NFLD
Scotiabank
St. Anthony, NL
Full-time
Our Advisors are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, our focus is to provide exceptional…
Added 13 hours ago
Customer Care Specialist - Capital Automotive Group
Capital Automotive Group
Regina, SK · BDC/Creative Marketing
Full-time
Our Service Customer Care Specialists help ensure customers feel valued, informed, and confident in their service experience. Your work directly supports technician productivity, advisor…
Added 14 hours ago
Senior Financial Advisor - Edson, AB
Scotiabank
Edson, AB
Our Advisors are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, our focus is to provide exceptional…
Added 14 hours ago
Senior Financial Advisor - Bayview Village Centre, North York, ON
Scotiabank
Toronto, ON
Our Advisors are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, our focus is to provide exceptional…
Added 14 hours ago
Financial Advisor - Queen & Wineva, Toronto, ON
Scotiabank
Toronto, ON
Our Advisors are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, our focus is to provide exceptional…
Added 15 hours ago
Associate
RBC
Toronto, ON
Full-time
Business Oriented, Communication, Customer Relationship Management (CRM), Customer Service Management, Group Problem Solving, Interpersonal Relationship Management, Interpersonal…
Added 15 hours ago
Intermediate Auto Claims Advisor/Adjuster (Toronto, ON - Hybrid)
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Toronto, ON
Full-time
As an Intermediate Auto Claims Advisor, you will be our customer’s first point of contact when they need us most. Providing exceptional customer service, you will be guiding them through…
Added 15 hours ago
IIA Administrative Assistant, ScotiaMcLeod (Spanish/English)
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Toronto, ON
…relationships across the team and with various business line and corporate function contacts, maintaining a high level of customer service, facilitating a culture of open and honest…
Added 15 hours ago
Client Relationship Manager, Commercial Banking - Victoria
Scotiabank
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In this role, you are a trusted advisor to your clients, helping them navigate opportunities and solve business challenges, while building a high-performing portfolio and a strong presence…
Added 15 hours ago
Account Advisor
Imagine Wireless Inc
Calgary, AB
Full-time
Role Description The Account Advisor is a full-time, on-site role based in Calgary, AB, responsible for supporting and growing business and corporate wireless accounts. Day-to-day tasks…
Added 15 hours ago
Virtual Advisor, Wealth Desk
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Full-time
The Virtual Advisor, Wealth Desk is responsible for managing and retaining a portfolio of member relationships primarily consisting of households with less complex investment needs and…
Added 15 hours ago
Director, Food Safety & Supplier Assurance
ArdoVLM
Dollard-Des Ormeaux, QC
Full-time
…Director partners with Procurement, Sales, Operations, Logistics, Customer Service and Executive Leadership. The role translates technical and regulatory requirements into practical…
Added 16 hours ago
Financial Advisor - Edmonton Financial Centre Branch, AB
Scotiabank
Edmonton, AB
Our Advisors are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, our focus is to provide exceptional…

Rivian

Field Service Advisor

Laval, QC, Canada

Job type: Full-time
Apply by: Oct 10, 2026
Experience: 3 - 4 years’ experience in a customer facing role
Working hours: 40 hours a week
Posting language: English
Posted: Sep 10, 2026

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Original job description

About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary

The Service Advisor will be responsible for overdelivering on the customer experience at our service locations. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. If you're able to think quickly on your feet, love to solve operational problems, have exceptional people skills, and have a passion for adventure, then we want you on the team. You will be front and center working with our customers every day to assist with service needs and coordinate with our Operations, Call Center, Retail, and Marketing teams. This role will require a dynamic and resourceful leader with excellent communications skills, who will foster cross functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service center.  Experience in training, process standardization, continuous improvement, and managing escalations is a plus.

Responsibilities

Actively supports management in the planning and execution of the launch of Service centers by advising on best practices, providing subject matter expertise
Supports planning, control, training, coordination, and technical support within assigned team in a role specific administrative function
Assist in generating training tools and SOPs for new team members
Utilize a variety of training methodologies, techniques, concepts, learning tools, and practices to ensure maximum learning effectiveness
Support a robust customer-centric team of Mobile/Service Technicians, Parts Advisors, and Service Manager
Maintain a high-quality relationship with all departments within the organization. Collaborate and maintain high-quality relationships with Service Operations, Sales, Retail, and Delivery & Field Operations teams; model cross collaboration
Works every day to deliver an exceptional customer experience. Encourages team members to deliver an exceptional customer experience
Communicate estimated completion time, regular updates, and follow through on each customer vehicle
Translate customer-reported service-related problems to actionable work orders for technicians to complete
Determine if a technical solution can be resolved over the phone; perform detailed daily record keeping in the operating system
Conduct payment, invoicing, and estimate transactions within the system; walk our customers through a summary of all transactions.
Responds thoughtfully to customer inquiries and escalated operational failures in a timely fashion. Apply sound problem-solving skills in order to maintain a high standard of quality to our customers
Inspect vehicles before each customer delivery to ensure vehicles services and/or repairs are performed correctly
Lead continuous improvement activities as needed
Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines
Analyzes service lapses that impact customer experience and work with supervisor to ameliorate
Meet requirements of the state and federal law for automobile repair and consumer protection
Read and comprehend instructions and follow established procedures. Assist in the development of standardized work
This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events

May perform other duties as assigned

Qualifications

High School Diploma, GED, or other recognized high school equivalency credential preferred
3 - 4 years’ experience in a customer facing role
Degree or training in team leading/management is a plus
Experience of working and managing a team in a fast-paced environment is highly favored
Experience leading or mentoring teams of 4 or more
Product and industry knowledge
Very strong written and verbal communication skills, with an ability to translate customer needs
Organizational and time management skills.
Remains flexible and responsive to changing conditions. Exhibits patience, empathy, attention to detail, and a passion for problem-solving
Great attitude with a high-energy personality, excellent customer service skills, and able to multi-task and thrive in a fast-paced environment
Basic mathematics skills to prepare and transact estimates and payments
Physical exertion may be required to perform occupational tasks (sitting or standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs.)
Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
Ability to read and speak fluent English
Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.
Minimum age of 21
Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours
No driving related suspensions or revocation of Driver License (within a 3-5year period)

Pay Disclosure

The hourly range for this role is CAD 25.96 - CAD 35.67 for Laval based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs.

The successful candidate may be eligible for annual performance bonus.

We offer a comprehensive package of benefits including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s Employee Stock Purchase Program if you meet certain eligibility requirements. More information about benefits is available at https://www.rivianbenefits.com/ca/.

You can apply for this role through careers.rivian.com (or through internal-careers-rivian.icims.com if you are a current employee). There is no fixed deadline for this application; applications are accepted on an ongoing basis until the role is filled or the opening is no longer needed.

La fourchette salariale horaire pour ce poste est de 25.96 $ CA à 35.67 $ CA pour les candidats basés à Vancouver ou Richmond. Il s'agit du salaire minimum et maximum que nous estimons, en toute bonne foi, être prêts à offrir pour ce poste au moment de la publication de cette offre. Le niveau de rémunération d'un employé dans cette fourchette dépendra de plusieurs facteurs, notamment les compétences spécifiques, la formation pertinente, les qualifications, les certifications, l'expérience, le lieu de travail, les horaires et les besoins de l'entreprise.

Le candidat retenu pourrait être admissible à une prime de rendement annuelle.

Nous offrons un ensemble complet d'avantages sociaux, notamment des congés payés, des congés de maladie payés et une gamme d'assurances concurrentielles comprenant l'assurance vie, l'assurance médicale, l'assurance dentaire, l'assurance optique, l'assurance invalidité de courte et de longue durée pour les employés admissibles. Vous pourriez également avoir la possibilité de participer au programme d'achat d'actions des employés de Rivian si vous répondez à certains critères d'admissibilité. Pour de plus amples renseignements sur les avantages sociaux, veuillez consulter le site Web suivant : https://www.rivianbenefits.com/ca/.

Vous pouvez postuler à ce poste via careers.rivian.com (ou via internal-careers-rivian.icims.com si vous êtes déjà employé(e)). Il n'y a pas de date limite pour postuler ; les demandes sont acceptées en continu jusqu'à ce que le poste soit pourvu ou que l'offre ne soit plus nécessaire.

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

Candidate Data Privacy and Technology

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

How We Use AI in Our Hiring Process: To ensure transparency, we want candidates to know that Rivian uses iCIMS Talent Cloud Artificial Intelligence (TCAI) and AI-enabled tools to assist with screening, reviewing, organizing and highlighting profiles and applications that match the key requirements for each role.

AI does not make hiring decisions: Qualified candidate applications are reviewed by a member of our team, and all decisions throughout the process are made by humans. We use AI to support efficiency and consistency, not to replace human judgment. We are committed to a fair, thoughtful, and equitable experience for every candidate.

Participation in AI profile matching is entirely voluntary. If you prefer that your profile not be used in this process, you can opt out at any time. Opting out means your profile will be excluded from automated matching and will not be surfaced for additional roles through this system. Your current application remains active and will not be affected in any way.

Please note that we are currently not accepting applications from third party application services.

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More about this job

Responsibilities

The Service Advisor manages the customer experience at service locations by coordinating service needs and translating customer issues into actionable work orders. They are also responsible for training new team members, administering warranty repairs, and leading continuous improvement activities.

Requirements

Candidates should have 3-4 years of customer-facing experience and a high school diploma or equivalent. The role requires strong communication skills, the ability to work in a fast-paced environment, and the physical capacity to lift up to 50 lbs.

Skills

Customer Service
Technical Acumen
Operational Problem Solving
Communication Skills
Process Standardization
Escalation Management
Training and Mentoring
Time Management
Invoicing
Warranty Administration
Continuous Improvement
Cross-functional Collaboration

Benefits

Paid Vacation
Paid Sick Leave
Life Insurance
Medical Insurance
Dental Insurance
Vision Insurance
Short-term Disability Insurance
Long-term Disability Insurance
Employee Stock Purchase Program
Annual Performance Bonus

Visa sponsorship

Not detected in the job text

Keywords

Electric Vehicles
SOP
Warranty Repairs
Customer Experience
Service Operations
Field Operations
Mobile Service
Automobile Repair
Consumer Protection
Work Orders
Technical Support
Inventory Management
Retail Operations

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