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Added 12 mins ago
A
Regional Manager, North
AGLC
AB · Edmonton, AB
- $119,621 to $164,479 CAD / year
- Full-time
…performers is driven to provide our customers with outstanding service and Albertans with choices they can…
Added 12 mins ago
BS
Order Manager- Bilingual
Bilingual Source
Mississauga, ON
- $50,000 to $60,000 CAD / year
- Full-time
Languages: French and English required for customer communication across Canada
Added 12 mins ago
T
Data Centre Account Manager
Telecon
Toronto, ON
- $130,000 to $160,000 CAD / year
- Full-time
The Data Centre Account Manager will be responsible for expanding and maintaining a customer base while generating profitable returns for the organization. This role will focus on the…
Added 12 mins ago
H
Contact Sales Representative
Hays
Burlington, ON
- Full-time
Our client is looking for a Contact Sales Representative who can provide a high level of customer support. Using consultative selling techniques with customers (as defined within the…
Added 12 mins ago
NR
Cleaner- Temporary
Northview Residential REIT
Yellowknife, NT
- Temporary
We are looking for a Cleaner- Temporary to join our Residential team in Yellowknife, NT. Reporting to the Facilities Manager, you will be critical to our delivery of world-class customer…
Added 12 mins ago
GD
Systems Engineer, Land C5ISR - Tactical Communications
General Dynamics Missions System International
Calgary, AB
- Full-time
Engage with the customer, the Department of National Defence (DND) to elicit and define system expectations for desired capabilities.
Added 12 mins ago
Temporary Showroom Manager Vancouver, BC
Cosentino
Vancouver, BC
The City Center Manager is a multi-faceted professional who can drive sales of high-quality events, stay abreast of local market trends, and generate an optimal customer experience at…
Added 12 mins ago
VC
Technical Account Manager
Valsoft Corporation
Remote, Canada
- Remote
Vocantas is looking for a Technical Account Manager to make sure our customers succeed after they buy, partnering with the Account Executive who owns each account. This role blends hands-on…
Added 12 mins ago
Manager, Strategy
Kepler Group
Toronto, ON
The Strategy Manager will be a leader on key client relationships. In this critical role, you’ll be responsible for deeply understanding clients’ business issues and goals, becoming the…
Added 12 mins ago
Distribution Supervisor
CONA Services
Winnipeg, MB
Shift/Hours – Tuesday to Saturday, Day Shift (Flexibility Required)
Added 12 mins ago
Distribution Supervisor
CONA Services
Winnipeg, MB
Shift/Hours – Tuesday to Saturday, Day Shift (Flexibility Required)
Added 12 mins ago
Account Executive, Halifax
Bell
Halifax, NS
Must have a valid drivers’ license and vehicle · For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week
Added 27 mins ago
Technical Service Specialist
Univar Solutions
Toronto, ON
About the Position: Reporting to the Water Treatment Industry Manager – Eastern Canada, the Technical Service Specialist (TSS) will be responsible for supporting our Sales team on a…
Added 27 mins ago
Business Planning and Workforce Manager
Google
Waterloo, ON
…everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to…
Added 27 mins ago
HR
Supervisor, Support Services
Humber River Health
ON · Greater Toronto Area, ON
- Other
Employment Status: Part TimeHours of Work: Night shift assignment, every Friday and Saturday night 11:00 pm to 7:00 am including Holidays
Added 27 mins ago
HR
Environmental Attendant
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
Must have a positive attitude and a genuine desire to work in fast pace environment
Added 27 mins ago
Operations Manager, YXU1
Amazon
St. Thomas, ON
…to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team…
Added 27 mins ago
Sr. Cloud Technical Account Manager, ES-Public Sector-Canada
Amazon
Toronto, ON
…Services, Energy, Big Data, and more gain the best value and service from AWS? At AWS Enterprise Support we’re looking for a Technical Account Manager (TAM) to support our customers’…
Added 43 mins ago
CO
Principal Planner, Policy
City of Pickering
Canada
- Full-time
…building, project management, negotiation, conflict resolution and customer service…
Added 43 mins ago
O
Business Development Executive | Women & Underrepresented Candidates Encouraged
ONGroupOfCompanies.ca
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…province and country, we are looking for a Strategic Growth Manager to evaluate and develop a sales team best positioned to grow across th province and country.We are actively building a…
Added 43 mins ago
GD
Systems Engineer, Land C5ISR - Tactical Communications
General Dynamics Mission Systems–Canada
Calgary, AB
- Full-time
Engage with the customer, the Department of National Defence (DND) to elicit and define system expectations for desired capabilities.
Added 43 mins ago
SG
Business Development Representative - SaaS Fintech
SYNDi Group
Toronto, ON
- Full-time
Our platform gives lending teams one place to service and report on their loans, with a flexible interface, custom reporting and integrations with the accounting systems they already use…
Added 43 mins ago
Technical Account Manager
F12.net
Vancouver, BC
The Position: Reporting to the General Manager, the Technical Account Manager will provide an elevated experience and strategic integration by leveraging the F12 VCIO’s to assist in…
Added 43 mins ago
MI
Production Manager - Assembly
Magna International
Guelph, ON
- Full-time
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the…
Added 43 mins ago
T
Associate Investment Advisor I
TD
Surrey, BC
- Full-time
Are you a dedicated account manager in tune to the needs of high value brokerage clients? Can you provide professional and flawless service delivery in support of your designated Investment…

Rivian

Manager, Field Service

8311 Weston Rd, Vaughan, ON, L4L 9N7, Canada

Full-time

Apply on careers.rivian.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 13, 2027
Posting language: English
Posted: Nov 13, 2026

Original job description

About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary

The Service Operations Manager requires an experienced professional with high levels of energy and initiative, deep understanding of service processes, go-getter attitude, great leadership skills, and cross-team collaboration. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset.

Responsibilities

Accountable for effectively managing a P&L, Work in Progress (WIP) and customer experience measured by a Net Promoter Score (NPS)
Lead and manage all local operations on the ground with a servant-leadership, hands-on mindset
Ensure that programs and processes are developed, assessed, communicated, and administered in compliance with Rivian's objectives
Manage and be accountable for high value inventory reconciliation
Collaborate with Service Operations, Sales, Retail, and Delivery & Field Operations teams
Work in partnership with cross functional teams regularly on implementing and continuously improving field service operations
Prioritize, plan, and coordinate logistics and meetings with internal teams and external parties
Build a strong customer-centric team of Mobile/Service Technicians, Service Advisors, and Parts Advisors
Lead and take ownership of management responsibility relating to hiring, performance management, and overall employee development planning
Build a Rivian culture that is inclusive, and maintain high levels of team morale
Responsible for ensuring the establishment of safe service business practices and processes
Follow and promote Rivian's high standards of safety, cleanliness, and organization
Develop and maintain a process to track and report on KPI's at the Service Centers

Directly guides and develops site leadership, including but not limited to the RIV EXCEL process, establishing a cascade of accountability that ensures operational goals are met across all shifts and department

This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events

Qualifications

Bachelor’s degree or equivalent work experience
Ability to have a direct impact on scalability in a complex organization
Effectively manage remote service teams and a driver of people performance
Excellent verbal and written and communication skills
Outstanding planning and organizational skills with a focus in operational excellence
Detail-oriented with strong analytical and interpersonal skills
Demonstrated high-level administrative experience, including advanced computer skills (Microsoft office)
Ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact
Proven ability to effectively handle and adapt to multiple priorities, organize workload, and meet deadlines
Knowledge of automotive equipment and servicing methods
Must possess a valid driver's license and clean driving record
Automotive Technical skills preferred
Able and flexible to travel as needed
Automotive repair knowledge preferred
Experience working in start-up environments preferred
Experience in leading automotive or high-tech team-orientated, fast-paced work environment
Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred
Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs).
Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
Strong understanding of written and spoken English
Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics

Pay Disclosure

The salary range for this role is CAD110,000 - CAD145,750 for Vancouver (Metro) based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs.

The successful candidate may be eligible for annual performance bonus and equity awards.

We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com.

You can apply for this role through careers.rivian.com (or through internal-careers-rivian.icims.com if you are a current employee). There is no fixed deadline for this application; applications are accepted on an ongoing basis until the role is filled or the opening is no longer needed.

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

Candidate Data Privacy and Technology

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

How We Use AI in Our Hiring Process: To ensure transparency, we want candidates to know that Rivian uses iCIMS Talent Cloud Artificial Intelligence (TCAI) and AI-enabled tools to assist with screening, reviewing, organizing and highlighting profiles and applications that match the key requirements for each role.

AI does not make hiring decisions: Qualified candidate applications are reviewed by a member of our team, and all decisions throughout the process are made by humans. We use AI to support efficiency and consistency, not to replace human judgment. We are committed to a fair, thoughtful, and equitable experience for every candidate.

Participation in AI profile matching is entirely voluntary. If you prefer that your profile not be used in this process, you can opt out at any time. Opting out means your profile will be excluded from automated matching and will not be surfaced for additional roles through this system. Your current application remains active and will not be affected in any way.

Interview Integrity & AI Policy

Our interview process is designed to evaluate your personal technical foundation, real-time problem-solving logic, and structured capabilities. Therefore, the use of assistive generative AI tools to formulate or deliver your solutions during live interview sessions is not permitted. We care most about how you think - how you make sense of unclear requirements, weigh trade-offs, and explain why you chose one approach over another. We value your unique human perspective, your authenticity, and the journey it takes to reach a solution.

Please note that we are currently not accepting applications from third party application services.

Apply on careers.rivian.com About employer

More about this job

Responsibilities

The Manager, Field Service is responsible for overseeing local service operations, managing P&L, and ensuring high-quality customer experiences through effective team leadership. They will also collaborate with cross-functional teams to implement operational improvements and maintain safety and organizational standards.

Requirements

Candidates must possess a bachelor's degree or equivalent experience, along with strong leadership and operational management skills in a fast-paced environment. Proficiency in automotive servicing methods, excellent communication abilities, and a valid driver's license are required.

Skills

P&L management
Service operations
Leadership
Customer experience
Inventory reconciliation
Team management
Performance management
Logistics planning
KPI reporting
Automotive servicing
Problem-solving
Lean implementation
Six Sigma
Communication
Analytical skills
Administrative skills

Benefits

Paid vacation
Paid sick leave
Life insurance
Medical insurance
Dental insurance
Vision insurance
Short-term disability insurance
Long-term disability insurance
401(k) plan
Employee stock purchase program
Equity awards
Performance bonus

Visa sponsorship

Not detected in the job text

Keywords

Field Service
P&L
WIP
NPS
Inventory Reconciliation
Mobile Service
Service Advisor
KPI
RIV EXCEL
Automotive
Lean
Six Sigma
Visual Management
Microsoft Office
Operations Management
Customer-centric
Start-up
Logistics
Safety Compliance
Performance Development

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