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Added 15 mins ago
R
Manager, Field Service
Rivian
Vaughan, ON
- Full-time
Must possess a valid driver's license and clean driving record
Added 30 mins ago
CM
TFT - Mental Health Navigator
Canadian Mental Health Association - Windsor Essex County
Windsor, ON
- Temporary
Under the direction of the Manager, Clinical Services and working in close liaison with the Community Partner Leadership team, this position supports clients through the delivery of…
Added 1 hour ago
RM
Manager, Housing Services (2 Positions)
Regional Municipality of Peel
Brampton, ON
- Other
Manager, Housing Services (2 Vacancies)Human Services- Housing Client Services & Housing Supply Status: Regular Full TimeWork Mode: Hybrid; 2 On Site days per week which can increase based…
Added 1 hour ago
AE
Senior Manager, Science and Technology Programs
Atomic Energy of Canada, Ltd.
Chalk River, ON
- Other
Reporting to the Director, Federal Programs and Nuclear Energy Strategy, you will oversee the delivery and administration of the Federal Nuclear Science and Technology Work Plan and other…
Added 1 hour ago
AE
Manager, Major Projects Oversight
Atomic Energy of Canada, Ltd.
Chalk River, ON
- Other
We're looking for a Manager, Major Projects Oversight who is motivated by disciplined owner-side oversight, effective oversight capital project delivery, and the opportunity to strengthen…
Added 1 hour ago
M
Manager, Commercial Management
Metrolinx
Toronto, ON
- Full-time
Our Rapid Transit Commercial Management Office is looking for a Manager, Commercial Management to support the implementation of the Ontario Line South Civils project. You will lead and…
Added 1 hour ago
J
Partner Marketing Programs Manager
Jobgether
Canada
- $130,000 to $150,000 CAD / year
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Partner Marketing Programs Manager based in Canada.
Added 1 hour ago
E
Vice President Controlling and Finance PSN
Epiroc
Mississauga, ON
- Full-time
As Vice President of Controlling and Finance, you will ensure the delivery of quality-assured and timely financial and non-financial data. This will enable the division to understand its…
Added 2 hours ago
NG
Team Manager
NCC Group
Waterloo, ON
- Full-time
Working independently on complex assignments and initiatives, the Dedicated Team Manager applies advanced people leadership practices, professional judgement and business insight to improve…
Added 2 hours ago
SH
Driver - Mobile Primary Care Unit
Shared Health-Soins Communs
Dauphin, MB
- Full-time
Liaison with the Prairie Mountain Health Primary Health Care Manager; Director; Capital and Infrastructure Services; IT; VEMA and Manitoba Health regarding various issues related to the…
Added 2 hours ago
SH
Dietary Aide
Shared Health-Soins Communs
Souris, MB
- Full-time
Under the direction of the Manager, Nutrition Services or Nutrition Services Supervisor and coordination of the Cook, Lead Hand or Clerk, the Dietary Aide is responsible for performing the…
Added 2 hours ago
NA
Healthcare Science Assistant (Higher Level) - Laboratory Genetics
NHS Ayrshire & Arran
Saskatoon, SK
- Full-time
…scientific and technical colleagues, you will contribute to the delivery of high-quality genomic medicine services that support patient care across…
Added 2 hours ago
NA
Clinical Scientist (Somatic) - Laboratory Genetics
NHS Ayrshire & Arran
Saskatoon, SK
- Full-time
…nationally recognised genomics service and play a key role in the delivery of precision medicine, helping ensure cancer patients across Scotland benefit from the latest advances in genomic…
Added 2 hours ago
NS
Clinical Scientist (Somatic) - Laboratory Genetics
NHS Scotland
Saskatoon, SK
- Full-time
…nationally recognised genomics service and play a key role in the delivery of precision medicine, helping ensure cancer patients across Scotland benefit from the latest advances in genomic…
Added 2 hours ago
NA
Proactive Support User Administrator - Operations
NHS Ayrshire & Arran
Saskatoon, SK
- Full-time
Ensure that customers’ issues are addressed timeously and identify opportunities for improvement in service delivery, keeping abreast of industry best practice.
Added 2 hours ago
NS
Proactive Support User Administrator - Operations
NHS Scotland
Saskatoon, SK
- Full-time
Ensure that customers’ issues are addressed timeously and identify opportunities for improvement in service delivery, keeping abreast of industry best practice.
Added 2 hours ago
NS
Healthcare Science Assistant (Higher Level) - Laboratory Genetics
NHS Scotland
Saskatoon, SK
- Full-time
…scientific and technical colleagues, you will contribute to the delivery of high-quality genomic medicine services that support patient care across…
Added 2 hours ago
SH
Clinical Resource Nurse - Charge Nurse
Shared Health-Soins Communs
Swan River, MB
- Full-time
Under the general supervision of the Client Care Coordinator and/or Care Team Manager, and while demonstrating a commitment to the vision, mission, values and strategic priorities of…
Added 3 hours ago
TM
Project Manager
The Miller Group
Toronto, ON · Etobicoke, ON
- Full-time
As the Project Manager, you will oversee the day-to-day delivery of an MTO Area Maintenance Contract, ensuring operational performance targets are met safely, efficiently, and profitably.…
Added 3 hours ago
CO
Customer Service / Information Services Attendant
City of Markham
Markham, ON
- Full-time
Under the direction of the Community Manager, this position is responsible for providing a consistent level of front-line customer service to visitors, rental clients, researchers, group…
Added 4 hours ago
OT
Lead Product Manager (Bilingual/ Fax/ Telco)
Open Text Corporation
Ottawa, ON · Richmond Hill, ON
- Other
…design, build, and launch the next generation of a Digital Fax application. The Lead Product Manager is responsible for definition and execution of the product strategy, delivery of new…
Added 4 hours ago
AG
Chef Manager - Future Opportunity
ATCO Group
BC · Cariboo District I, BC
- Full-time
Must have a Culinary Red Seal Certification · Must have a Valid Advanced Food Safe Certificate
Added 4 hours ago
AR
Business Development Manager
ALS Recruiting Ltd
Montreal, QC
- $85,000 to $130,000 CAD / year
- Full-time
Freight Business Development Manager (freight)
Added 5 hours ago
LT
Software Developer II
LMI Technologies
Burnaby, BC
- Full-time
Use AI tools and personal initiative to step "+1" outside the core backend application boundary. Proactively explore and collaborate across adjacent domains - working with Front-End (UI/UX)…
Added 6 hours ago
Driver - Stores Worker
City of Vancouver
Vancouver, BC
Maintains inventory and delivery records; prepares simple reports; verifies the accuracy of data using enterprise software; and, exports data to other software packages for further analysis…

Rivian

Manager, Field Service

8311 Weston Rd, Vaughan, ON, L4L 9N7, Canada

Full-time

Apply on careers.rivian.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 13, 2027
Posting language: English
Posted: Nov 13, 2026

Original job description

About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary

The Service Operations Manager requires an experienced professional with high levels of energy and initiative, deep understanding of service processes, go-getter attitude, great leadership skills, and cross-team collaboration. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset.

Responsibilities

Accountable for effectively managing a P&L, Work in Progress (WIP) and customer experience measured by a Net Promoter Score (NPS)
Lead and manage all local operations on the ground with a servant-leadership, hands-on mindset
Ensure that programs and processes are developed, assessed, communicated, and administered in compliance with Rivian's objectives
Manage and be accountable for high value inventory reconciliation
Collaborate with Service Operations, Sales, Retail, and Delivery & Field Operations teams
Work in partnership with cross functional teams regularly on implementing and continuously improving field service operations
Prioritize, plan, and coordinate logistics and meetings with internal teams and external parties
Build a strong customer-centric team of Mobile/Service Technicians, Service Advisors, and Parts Advisors
Lead and take ownership of management responsibility relating to hiring, performance management, and overall employee development planning
Build a Rivian culture that is inclusive, and maintain high levels of team morale
Responsible for ensuring the establishment of safe service business practices and processes
Follow and promote Rivian's high standards of safety, cleanliness, and organization
Develop and maintain a process to track and report on KPI's at the Service Centers

Directly guides and develops site leadership, including but not limited to the RIV EXCEL process, establishing a cascade of accountability that ensures operational goals are met across all shifts and department

This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events

Qualifications

Bachelor’s degree or equivalent work experience
Ability to have a direct impact on scalability in a complex organization
Effectively manage remote service teams and a driver of people performance
Excellent verbal and written and communication skills
Outstanding planning and organizational skills with a focus in operational excellence
Detail-oriented with strong analytical and interpersonal skills
Demonstrated high-level administrative experience, including advanced computer skills (Microsoft office)
Ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact
Proven ability to effectively handle and adapt to multiple priorities, organize workload, and meet deadlines
Knowledge of automotive equipment and servicing methods
Must possess a valid driver's license and clean driving record
Automotive Technical skills preferred
Able and flexible to travel as needed
Automotive repair knowledge preferred
Experience working in start-up environments preferred
Experience in leading automotive or high-tech team-orientated, fast-paced work environment
Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred
Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs).
Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
Strong understanding of written and spoken English
Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics

Pay Disclosure

The salary range for this role is CAD110,000 - CAD145,750 for Vancouver (Metro) based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs.

The successful candidate may be eligible for annual performance bonus and equity awards.

We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com.

You can apply for this role through careers.rivian.com (or through internal-careers-rivian.icims.com if you are a current employee). There is no fixed deadline for this application; applications are accepted on an ongoing basis until the role is filled or the opening is no longer needed.

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

Candidate Data Privacy and Technology

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

How We Use AI in Our Hiring Process: To ensure transparency, we want candidates to know that Rivian uses iCIMS Talent Cloud Artificial Intelligence (TCAI) and AI-enabled tools to assist with screening, reviewing, organizing and highlighting profiles and applications that match the key requirements for each role.

AI does not make hiring decisions: Qualified candidate applications are reviewed by a member of our team, and all decisions throughout the process are made by humans. We use AI to support efficiency and consistency, not to replace human judgment. We are committed to a fair, thoughtful, and equitable experience for every candidate.

Participation in AI profile matching is entirely voluntary. If you prefer that your profile not be used in this process, you can opt out at any time. Opting out means your profile will be excluded from automated matching and will not be surfaced for additional roles through this system. Your current application remains active and will not be affected in any way.

Interview Integrity & AI Policy

Our interview process is designed to evaluate your personal technical foundation, real-time problem-solving logic, and structured capabilities. Therefore, the use of assistive generative AI tools to formulate or deliver your solutions during live interview sessions is not permitted. We care most about how you think - how you make sense of unclear requirements, weigh trade-offs, and explain why you chose one approach over another. We value your unique human perspective, your authenticity, and the journey it takes to reach a solution.

Please note that we are currently not accepting applications from third party application services.

Apply on careers.rivian.com About employer

More about this job

Responsibilities

The Manager, Field Service is responsible for overseeing local service operations, managing P&L, and ensuring high-quality customer experiences through effective team leadership. They will also collaborate with cross-functional teams to implement operational improvements and maintain safety and organizational standards.

Requirements

Candidates must possess a bachelor's degree or equivalent experience, along with strong leadership and operational management skills in a fast-paced environment. Proficiency in automotive servicing methods, excellent communication abilities, and a valid driver's license are required.

Skills

P&L management
Service operations
Leadership
Customer experience
Inventory reconciliation
Team management
Performance management
Logistics planning
KPI reporting
Automotive servicing
Problem-solving
Lean implementation
Six Sigma
Communication
Analytical skills
Administrative skills

Benefits

Paid vacation
Paid sick leave
Life insurance
Medical insurance
Dental insurance
Vision insurance
Short-term disability insurance
Long-term disability insurance
401(k) plan
Employee stock purchase program
Equity awards
Performance bonus

Visa sponsorship

Not detected in the job text

Keywords

Field Service
P&L
WIP
NPS
Inventory Reconciliation
Mobile Service
Service Advisor
KPI
RIV EXCEL
Automotive
Lean
Six Sigma
Visual Management
Microsoft Office
Operations Management
Customer-centric
Start-up
Logistics
Safety Compliance
Performance Development

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Work requirements

Jobs in Canada