Jobs in Canada

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Added 1 min ago
CO
Manager of Roads and Solid Waste (1 Vacancy)
City of Woodstock
Woodstock, ON
- Full-time
The Manager of Roads & Solid Waste is responsible for the leadership, coordination, and oversight of municipal roads operations and solid waste services for the City of Woodstock. This…
Added 1 min ago
JI
Department Manager Electrical/ Plumbing/ Hardware/ Seasonal/ Garden Centre
J.D. Irving, Limited
Rothesay, NB
- Full-time
Whether you're leading a team, serving customers, creating content, managing projects, or building expertise in your field, you'll find opportunities to learn new skills, take on new…
Added 1 min ago
JI
Department Manager - LBM/Kitchens/Bath/Flooring/Paint/Household/Decor
J.D. Irving, Limited
Rothesay, NB
- Full-time
Whether you're leading a team, serving customers, creating content, managing projects, or building expertise in your field, you'll find opportunities to learn new skills, take on new…
Added 1 min ago
SI
Account Manager
Staples Inc.
St. Catharines, ON
- Full-time
The Account Manager is responsible for delivering on sales and profitability quota targets, exceeding organizational KPI’s, as well as retaining and penetrating business essentials and…
Added 1 min ago
BG
Outside Sales Representative - CSA
Brandt Group of Companies
Estevan No. 5, SK · Estevan, SK
- Full-time
Follow up on all customer complaints, communicating resolutions to the Branch Manager, Parts Manager, Service Manager, and Sales Manager to ensure customer satisfaction.
Added 1 min ago
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Personal Banker
BMO
Toronto, ON
- Full-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 1 min ago
B
Personal Banking Associate
BMO
Toronto, ON
- Full-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 1 min ago
A
Responsable de la gestion des fournisseurs / Supplier Chain & Quality management
Airbus
Montreal, QC · Mirabel, QC
- Full-time
Bien-être / santé: Programme d’Aide aux Employé.e.s (PAE), programme de rabais et service médical sur site.
Added 1 min ago
SC
Account Manager II.
Staples Canada
Hamilton, ON
- Full-time
The Account Manager II is responsible for delivering on sales and profitability quota targets, exceeding organizational KPI’s, as well as retaining and penetrating business essentials and…
Added 16 mins ago
TO
Human Resources Assistant - London, ON
Transdev Ontario Manitoba
London, ON
- $40,000 to $45,000 CAD / year
- Full-time
Reporting directly to the Human Resources Operations Manager, the HR Assistants, as part of a team, are responsible for the accurate and timely entry of employee data including creating,…
Added 16 mins ago
TG
Project Estimator
Tri-Mach Group (TMG)
Elmira, ON
- $115,000 to $130,000 CAD / year
- Full-time
Ensure Engineering, Operations and Field Service has all relevant customer information in order to design, build and install all projects in line with customer expectations
Added 16 mins ago
TG
Project Estimator
Tri-Mach Group Inc.
Elmira, ON
- $115,000 to $130,000 CAD / year
- Full-time
Ensure Engineering, Operations and Field Service has all relevant customer information in order to design, build and install all projects in line with customer expectations
Added 16 mins ago
V
Human Resources Assistant - London, ON
Voyago
London, ON
- $40,000 to $45,000 CAD / year
- Full-time
Reporting directly to the Human Resources Operations Manager, the HR Assistants, as part of a team, are responsible for the accurate and timely entry of employee data including creating,…
Added 46 mins ago
AO
Manager, Real Estate Administration - Bilingual (English/French)
Archdiocese of Ottawa-Cornwall
Ottawa, ON
- Full-time
Job Title: Manager, Real Estate Administration
Added 46 mins ago
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Manager, Field Service
Rivian
Vaughan, ON
- Full-time
Must possess a valid driver's license and clean driving record
Added 1 hour ago
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Customer Service Representative
BMO
Toronto, ON
- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 1 hour ago
B
Branch Manager
BMO
Toronto, ON
- Full-time
Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the…
Added 1 hour ago
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Personal Banker
BMO
Toronto, ON
- Full-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 1 hour ago
RM
Manager, Housing Services (2 Positions)
Regional Municipality of Peel
Brampton, ON
- Other
The Manager, Housing Supply is responsible for maintaining and expanding affordable housing supply across Peel through effective service system management, provider support, asset…
Added 1 hour ago
MO
Manager, Community Housing & Tenant Services
Municipality of Chatham-Kent
Chatham-Kent, ON · Chatham, ON
- Full-time
The Manager, Community Housing & Tenant Services is responsible for the operational management and day-to-day oversight of assigned Housing Services programs, including community housing,…
Added 1 hour ago
AE
Manager, Major Projects Oversight
Atomic Energy of Canada, Ltd.
Chalk River, ON
- Other
We're looking for a Manager, Major Projects Oversight who is motivated by disciplined owner-side oversight, effective oversight capital project delivery, and the opportunity to strengthen…
Added 1 hour ago
T
Senior Production Planner
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
- Full-time
Influence that counts. You’ll work side by side with the Planning Manager and have a direct voice with production, procurement and sales.
Added 1 hour ago
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Production Planner
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
- Full-time
…directly drive our operational efficiency and keep our customer service levels on target. With strong support and hands-on coaching from our management team, you’ll keep building your…
Added 1 hour ago
M
Manager, Commercial Management
Metrolinx
Toronto, ON
- Full-time
Our Rapid Transit Commercial Management Office is looking for a Manager, Commercial Management to support the implementation of the Ontario Line South Civils project. You will lead and…
Added 2 hours ago
N
Manufacturing Manager
NPAworldwide
Brantford, ON
- Full-time
The Manufacturing & Distribution Manager will oversee approximately 40-50 employees

Rivian

Manager, Field Service

8311 Weston Rd, Vaughan, ON, L4L 9N7, Canada

Full-time

Apply on careers.rivian.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 13, 2027
Posting language: English
Posted: Nov 13, 2026

Original job description

About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary

The Service Operations Manager requires an experienced professional with high levels of energy and initiative, deep understanding of service processes, go-getter attitude, great leadership skills, and cross-team collaboration. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset.

Responsibilities

Accountable for effectively managing a P&L, Work in Progress (WIP) and customer experience measured by a Net Promoter Score (NPS)
Lead and manage all local operations on the ground with a servant-leadership, hands-on mindset
Ensure that programs and processes are developed, assessed, communicated, and administered in compliance with Rivian's objectives
Manage and be accountable for high value inventory reconciliation
Collaborate with Service Operations, Sales, Retail, and Delivery & Field Operations teams
Work in partnership with cross functional teams regularly on implementing and continuously improving field service operations
Prioritize, plan, and coordinate logistics and meetings with internal teams and external parties
Build a strong customer-centric team of Mobile/Service Technicians, Service Advisors, and Parts Advisors
Lead and take ownership of management responsibility relating to hiring, performance management, and overall employee development planning
Build a Rivian culture that is inclusive, and maintain high levels of team morale
Responsible for ensuring the establishment of safe service business practices and processes
Follow and promote Rivian's high standards of safety, cleanliness, and organization
Develop and maintain a process to track and report on KPI's at the Service Centers

Directly guides and develops site leadership, including but not limited to the RIV EXCEL process, establishing a cascade of accountability that ensures operational goals are met across all shifts and department

This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events

Qualifications

Bachelor’s degree or equivalent work experience
Ability to have a direct impact on scalability in a complex organization
Effectively manage remote service teams and a driver of people performance
Excellent verbal and written and communication skills
Outstanding planning and organizational skills with a focus in operational excellence
Detail-oriented with strong analytical and interpersonal skills
Demonstrated high-level administrative experience, including advanced computer skills (Microsoft office)
Ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact
Proven ability to effectively handle and adapt to multiple priorities, organize workload, and meet deadlines
Knowledge of automotive equipment and servicing methods
Must possess a valid driver's license and clean driving record
Automotive Technical skills preferred
Able and flexible to travel as needed
Automotive repair knowledge preferred
Experience working in start-up environments preferred
Experience in leading automotive or high-tech team-orientated, fast-paced work environment
Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred
Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs).
Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
Strong understanding of written and spoken English
Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics

Pay Disclosure

The salary range for this role is CAD110,000 - CAD145,750 for Vancouver (Metro) based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs.

The successful candidate may be eligible for annual performance bonus and equity awards.

We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com.

You can apply for this role through careers.rivian.com (or through internal-careers-rivian.icims.com if you are a current employee). There is no fixed deadline for this application; applications are accepted on an ongoing basis until the role is filled or the opening is no longer needed.

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

Candidate Data Privacy and Technology

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

How We Use AI in Our Hiring Process: To ensure transparency, we want candidates to know that Rivian uses iCIMS Talent Cloud Artificial Intelligence (TCAI) and AI-enabled tools to assist with screening, reviewing, organizing and highlighting profiles and applications that match the key requirements for each role.

AI does not make hiring decisions: Qualified candidate applications are reviewed by a member of our team, and all decisions throughout the process are made by humans. We use AI to support efficiency and consistency, not to replace human judgment. We are committed to a fair, thoughtful, and equitable experience for every candidate.

Participation in AI profile matching is entirely voluntary. If you prefer that your profile not be used in this process, you can opt out at any time. Opting out means your profile will be excluded from automated matching and will not be surfaced for additional roles through this system. Your current application remains active and will not be affected in any way.

Interview Integrity & AI Policy

Our interview process is designed to evaluate your personal technical foundation, real-time problem-solving logic, and structured capabilities. Therefore, the use of assistive generative AI tools to formulate or deliver your solutions during live interview sessions is not permitted. We care most about how you think - how you make sense of unclear requirements, weigh trade-offs, and explain why you chose one approach over another. We value your unique human perspective, your authenticity, and the journey it takes to reach a solution.

Please note that we are currently not accepting applications from third party application services.

Apply on careers.rivian.com About employer

More about this job

Responsibilities

The Manager, Field Service is responsible for overseeing local service operations, managing P&L, and ensuring high-quality customer experiences through effective team leadership. They will also collaborate with cross-functional teams to implement operational improvements and maintain safety and organizational standards.

Requirements

Candidates must possess a bachelor's degree or equivalent experience, along with strong leadership and operational management skills in a fast-paced environment. Proficiency in automotive servicing methods, excellent communication abilities, and a valid driver's license are required.

Skills

P&L management
Service operations
Leadership
Customer experience
Inventory reconciliation
Team management
Performance management
Logistics planning
KPI reporting
Automotive servicing
Problem-solving
Lean implementation
Six Sigma
Communication
Analytical skills
Administrative skills

Benefits

Paid vacation
Paid sick leave
Life insurance
Medical insurance
Dental insurance
Vision insurance
Short-term disability insurance
Long-term disability insurance
401(k) plan
Employee stock purchase program
Equity awards
Performance bonus

Visa sponsorship

Not detected in the job text

Keywords

Field Service
P&L
WIP
NPS
Inventory Reconciliation
Mobile Service
Service Advisor
KPI
RIV EXCEL
Automotive
Lean
Six Sigma
Visual Management
Microsoft Office
Operations Management
Customer-centric
Start-up
Logistics
Safety Compliance
Performance Development

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Work requirements

Jobs in Canada