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RMH Solutions

Service Coordinator

Cambridge, ON, Canada

Job type: Full-time
Apply by: Oct 23, 2026
Posting language: English
Posted: Sep 23, 2026

Apply About employer

Applications open in a new tab.

Original job description

Company Description

RMH Solutions is an engineering-led overhead crane and material handling company providing crane service, repair, inspection, maintenance, installation, and custom lifting solutions across Ontario.

Established in 1984, RMH supports customers from initial feasibility and engineering design through manufacturing, installation, commissioning, inspection, and long-term service. With Professional Engineers licensed in Ontario, RMH also provides specialized engineering and consulting for new and existing crane systems, including custom solutions where standard equipment is not suitable.

We serve a wide range of industrial and commercial sectors, including automotive, manufacturing, steel fabrication, municipal water and wastewater, power generation, mining, and warehousing.

Our capabilities include overhead bridge cranes, jib and workstation cranes, hoists, custom lifting systems, rigging equipment, and related material handling solutions.

Service Coordinator

We are looking for a technically minded, highly organized, and proactive individual who can coordinate our field technicians, communicate with customers, and manage service work from initial request through completion.

Key Responsibilities

Plan and coordinate daily and weekly technician schedules
Schedule inspections, service calls, repairs, and installations
Respond to customers by phone and email and coordinate inspection and repair dates
Prepare and issue inspection certificates
Review technician reports and prepare repair estimates
Prepare project estimation
Coordinate approved repairs and follow-up work
Coordinate parts purchasing and orders with RMH suppliers
Maintain and monitor parts inventory
Track open jobs, estimates, inspections, parts orders, and outstanding customer requests
Maintain organized customer and service documentation

Education & Experience

A degree or diploma in Engineering, Engineering Technology, or a related technical field is preferred, particularly in:

Mechanical
Electrical
Industrial
Civil

Candidates with other related educational backgrounds may also be considered where they have relevant industrial, technical, service, or manufacturing experience.

Previous experience with overhead cranes, hoists, or the material handling industry is considered a strong asset.

Skills & Qualifications

Fluent in English, both written and verbal
Strong organizational, communication, and customer-service skills
Strong technical and mechanical aptitude
Comfortable coordinating multiple technicians, customers, and priorities
Highly proficient with Microsoft Excel, Word, Outlook, PowerPoint, and general computer software
Comfortable learning scheduling, estimating, inventory, and service-management software
AutoCAD experience is an asset
Ability to read technical drawings and schematics is an asset
Strong attention to detail and follow-through

Working Hours & Location

Monday to Friday | 7:30 AM–3:30 PM | Full-Time | On-Site

Cambridge, Ontario

The 7:30 AM start time is mandatory. Our service technicians begin their workday at 7:30 AM, and the Service Coordinator must be in the office and available at that time to coordinate technicians and support the start of daily service operations.

This is a fully on-site position. Applicants must be able to consistently report to our Cambridge office and be ready to work by 7:30 AM till 3:30 AM, Monday through Friday.

How to Apply

Apply directly through this LinkedIn posting or email your resume to:

sam@rmhsolutions.ca

Please use “Service Coordinator” as the email subject.

Applicants must currently reside in Canada and be able to work on-site at our Cambridge, Ontario office.

Apply About employer

More about this job

Responsibilities

Coordinate technician schedules and customer requests for inspections, service calls, repairs, and installations, managing work from initial request through completion. Prepare inspection certificates and repair estimates, coordinate approved work and parts orders, and maintain accurate records of jobs, inventory, and customer documentation.

Requirements

A technical degree or diploma is preferred, particularly in engineering or engineering technology, though relevant industrial, technical, service, or manufacturing experience may also be considered. Applicants should have strong organizational, communication, customer-service, and mechanical skills, be proficient with Microsoft Office, and be able to work on-site in Cambridge from 7:30 AM to 3:30 PM, Monday through Friday.

Skills

Scheduling
Customer Service
Communication
Organization
Technician Coordination
Service Coordination
Technical Aptitude
Mechanical Aptitude
Microsoft Excel
Microsoft Word
Microsoft Outlook
Microsoft PowerPoint
Estimating
Inventory Management
Reading Technical Drawings
AutoCAD

Visa sponsorship

Not detected in the job text

Hiring contact email

sam@rmhsolutions.ca

Keywords

Overhead Cranes
Material Handling
Crane Service
Crane Repair
Crane Inspection
Crane Maintenance
Crane Installation
Hoists
Jib Cranes
Bridge Cranes
Custom Lifting Systems
Technician Scheduling
Service Coordination
Inspection Certificates
Repair Estimates
Project Estimation
Parts Purchasing
Inventory Management
Customer Service
Technical Drawings
Schematics
Microsoft Excel
Microsoft Word
Microsoft Outlook
Microsoft PowerPoint
AutoCAD
Engineering
Engineering Technology

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