Key Account Manager

Company Description:

BluBird Industries Inc is the US arm of RMX Industries Pvt. Ltd. (formerly RM Exports), a 34-year-old, family-owned manufacturer of rubber hoses and metal auto-retractable hose reels headquartered in India. RMX is one of India’s leading exporters in its category, supplying more than 25 countries, including the United States, Canada and several European markets, and is one of the few manufacturers worldwide producing both hoses and auto-retractable hose reels. Through the BluBird® and BluShield® brands, we serve major retailers and distributors with lightweight, durable and highly flexible hose solutions, from air and water hoses to high-pressure and auto-retractable systems.

Role Description

BluBird is seeking a mid-level Key Account Manager to support and grow selected Canadian retail and

distribution accounts. This person will provide a consistent local presence, build buyer relationships, and turn agreed account plans into orders, expanded product placement, and repeat business.

Our portfolio includes air, water, and pressure-washing hoses, hose reels, and related accessories. The role owns day-to-day account execution, with senior sales leadership supporting account strategy and major negotiations. Our North American team and manufacturing organization in India provide product and operational support.

Key responsibilities

 Manage Princess Auto and assigned accounts. Handle routine buyer communication, prepare and

participate in customer meetings, maintain account plans, and follow through on open actions with clear owners and deadlines.

 Grow profitable revenue. Win additional listings, expand existing assortments, secure seasonal orders, and develop promotional programs that support repeat purchases and sustainable account growth.

 Stay close to the customer. Conduct regular in-person meetings and store visits to evaluate displays, packaging, product availability, competitive positioning, and opportunities to improve sell-through.

 Manage branded and private-label opportunities. Work with buyers and internal teams on assortment,packaging, pricing, product specifications, and launch requirements. Support successful promotional items moving into regular assortments.

 Develop selected new accounts. Execute outreach against the agreed Canadian target list, qualify

opportunities, arrange meetings, and convert proposals into opening orders and repeat business.

 Coordinate commercial execution. Prepare quotations within approved pricing, maintain forecasts, and follow up on purchase orders. Support negotiations with senior leadership and coordinate customer requirements with product, PIM, marketing, operations, and service teams.

 Maintain sales discipline. Keep HubSpot opportunities, next steps, forecasts, and account activity.

Escalate material issues with a recommended solution and protect agreed pricing and margin objectives.

Candidate profile

 Experience. Typically three to five years in account management, territory sales, or retail vendor support.

Consider candidates with two or more years of directly relevant experience and strong customer follow-through.

 Category fit. Background in tools, automotive aftermarket, industrial supplies, hardware, farm and ranch,or related products; hose and reel experience is an asset.

 Retail familiarity. Experience with customer meetings, promotions, merchandising, or product

onboarding. Exposure to private-label programs or Princess Auto is an asset.

 Commercial capability. Comfortable with quotations, Excel, CRM, sales data, forecasts, and inventory discussions; able to work within approved pricing and margin guidelines.

 Ownership and mobility. Organized, responsive, and able to manage routine account work independently while seeking guidance when needed. Based in Winnipeg or Toronto, with regular customer and store visits.