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Added 2 hours ago
SP
Business Strategy Senior Manager - Canadian Public Sector Experience Services
Salesforce Partner Canada
ON · Ontario, Canada
- Full-time
As part of the Experience Services Competency in Salesforce Professional Services, the team is seeking a Business Strategy Senior Manager for Canadian Public Sector. The Business Strategy…
Added 3 hours ago
J
Project Manager (Engineering)
Jobgether
Canada
- $100,000 to $140,000 CAD / year
- Full-time
Cost management and forecasting: Collaborate with project services teams to prepare cost reports, forecasts, approvals, and trend analyses while identifying opportunities for cost…
Added 3 hours ago
CO
Supervisor - Quality, Education & Business Services (Temporary Full-Time)
City of Thunder Bay
Thunder Bay, ON
- Full-time
- Temporary
POSITION SUMMARY: Under the general supervision of the Administrator and in collaboration with interdisciplinary teams, assesses, plans, designs, implements, delivers, and evaluates…
Added 8 hours ago
J
Project Manager (Engineering)
Jobgether
Canada
- $100,000 to $140,000 CAD / year
- Full-time
Cost management and forecasting: Collaborate with project services teams to prepare cost reports, forecasts, approvals, and trend analyses while identifying opportunities for cost…
Added 9 hours ago
BG
Learning Management System Administrator
Brandt Group of Companies
Regina, SK
- Full-time
Brandt Corporate Services Ltd. is currently seeking a Learning Management System (LMS) Administrator for our Regina, SK, location.
Added 9 hours ago
T
Senior Azure Platform Engineer
TEEMA
Richmond, BC
- $130,000 to $145,000 CAD / year
- Full-time
Define and implement Azure governance standards, including Azure Policy, naming, tagging, approved regions and services, configuration requirements, exemptions, and compliance reporting.
Added 10 hours ago
SM
RQ11599 – Technology Architect – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Technology Architect / Database Administrator with extensive experience in enterprise technology architecture, Oracle database administration, middleware operations,…
Added 11 hours ago
CS
Senior Systems Analyst, Help Desk Manager & End Point Support
Canadian Standards Association
Toronto, ON
- Full-time
This role will act as the senior on-site technical resource for CSA’s Toronto location and is accountable for the end-to-end delivery of site support services: end-user computing, endpoint…
Added 12 hours ago
B
General Repair Technician II
BGIS
Gatineau, QC
- Full-time
…other technicians, performing maintenance and repair, routine services on non-technical facility components (i.e. walls, floors, etc.). The Technician II is also responsible for performing…
Added 12 hours ago
Systems Administrator 3
British Columbia Lottery Corporation
BC · Hybrid - Kamloops or Vancouver, BC
The Systems Administrator 3 acts as a senior technical resource in application/service architecture, application design and delivery, translating business and technical requirements into…
Added 12 hours ago
B
Facility Manager III
BGIS
Toronto, ON
- Full-time
BGIS is a leading provider of customized facility management and real estate services. With a combined team of over 10,000 professionals worldwide, we relentlessly focus on enabling…
Added 13 hours ago
Senior Architectural Contract Construction Administrator (Prince George, BC)
DIALOG
Vancouver, BC
DIALOG is seeking an experienced Senior Architectural Contract Construction Administrator to provide site-based architectural leadership for the University Hospital of Northern British…
Added 13 hours ago
W
IT Specialist II
WCB-Alberta
AB · Edmonton - Jarvis
- Full-time
Come join our Application & Cloud Services (ACS) team where you will focus on project and service delivery within the Business Technology Services (BTS) department. Reporting to the Team…
Added 13 hours ago
C
Senior Application Support Specialist / Database Administrator
CGI
Halifax, NS
- Full-time
We are seeking an experienced Senior Application Support Specialist / Database Administrator (DBA) with extensive expertise in enterprise application support, database administration,…
Added 13 hours ago
T
Senior Network Security Administrator
Tangerine
Toronto, ON
- Full-time
You have at least 5+ years of hands-on technical working experience with deploying/configuring/administering/updating/monitoring of a large scale, mission critical enterprise security…
Added 13 hours ago
W
IT Specialist II
WCB-Alberta
AB · Edmonton, AB
- $75,416 to $88,707 CAD / year
- Full-time
Come join our Application & Cloud Services (ACS) team where you will focus on project and service delivery within the Business Technology Services (BTS) department. Reporting to the Team…
Added 14 hours ago
RI
Project Coordinator & Workforce Administrator - Financial Services
Rose International
Mississauga, ON
- Full-time
Manage office stationery, technical accessories, specialized team supplies, procurement, distribution, and physical locker allocation, auditing, and maintenance.
Added 14 hours ago
NS
Senior Desktop Engineer
N2P Systems
Montreal, QC
- $110,000 to $120,000 CAD / year
- Full-time
…environment while supporting global users, resolving complex technical issues, and contributing to desktop modernization…
Added 14 hours ago
HR Advisor (Employee Relations)
Hudbay Minerals
Princeton, BC
…continuous coaching and the internal mobility to transition between technical roles, operations, or corporate support. By joining our global team, you aren't just securing a position, you…
Added 14 hours ago
U
Network Administrator
Ubisoft
Montreal, QC
- Full-time
As a Network Administrator at Ubisoft Montréal, you will help maintain and improve the infrastructure used by our global network team. You will also resolve complex issues raised by our…
Added 15 hours ago
BG
Administrateur/Administratrice du bureau (temporaire) | Office Administrator (temporary)
Brandt Group of Companies
Lac-des-Écorces, QC
- Full-time
Communiquer avec les fournisseurs et les prestataires de services.
Added 15 hours ago
Senior Network Security Administrator
Scotiabank
Toronto, ON
You have at least 5+ years of hands-on technical working experience with deploying/configuring/administering/updating/monitoring of a large scale, mission critical enterprise security…
Added 15 hours ago
D
Salesforce Business Analyst
Delpath
Toronto, ON
- Contract
Delpath is a Toronto based Technical & Business Consulting firm providing recruitment & contracting services for our enterprise clients across North America. We are currently supporting a…
Added 16 hours ago
J(
Senior Oracle Database Administrator (DBA)
JSG (Johnson Service Group, Inc.)
Calgary, AB
- Contract
Experience administering relevant OCI tenancy services, including IAM, compartments, networking, monitoring, and other OCI services used by the ExaCC solution.
Added 16 hours ago
CB
CloudOps Administrator (Canada) - N.A. Service Delivery Group
Canadian Bank Note Company
Ottawa, ON
- $75,000 to $93,000 CAD / year
- Full-time
As a Cloud Operations Administrator in our North American service delivery group,you will be responsible for configuring, monitoring, and managing the cloud instances of CBN solutions for…

Closed listing

Robert B. Somerville Co. Limited

IT Operations Team Lead

King City, ON, Canada

Salary Range: $110,000 - $135,000 per annum · Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: Salary Range: $110,000 - $135,000 per annum
Job type: Full-time
Closing date: Apr 4, 2027
Working hours: 35 hours per week
Posting language: English
Posted: Oct 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

Company Description Robert B. Somerville Co. Limited is a Canada-wide provider of integrated infrastructure services, supporting critical energy and utility systems across the country. The company plans, builds, and maintains oil and gas pipelines, power networks, and other utility systems and facilities. Renewable and sustainable energy projects represent a growing and strategic part of the business, offering opportunities to contribute to future-focused initiatives. Somerville serves many of Canada’s major utilities and municipalities and frequently collaborates with other infrastructure builders and partners in extended enterprise arrangements with clients. Team members join a company that values long-term partnerships, operational excellence, and safe, reliable service delivery.

Position Summary

The IT Operations Team Lead is a hands-on technical leader responsible for the day-to-day coordination, reliability, security, and continuous improvement of the organization’s IT operations and support services. Reporting to the Head of Information Technology / CISO, this role leads a team of technical resources while remaining actively involved in escalated support, infrastructure administration, cloud services, networking, endpoint management, and operational security.

The Team Lead establishes clear priorities, promotes consistent service-management practices, develops team capability, and ensures that incidents, service requests, changes, maintenance activities, vendor engagements, and operational risks are managed effectively. The role works closely with business stakeholders, IT colleagues, and third-party providers to maintain dependable technology services across a multi-site environment.

Key Accountabilities

People Leadership and Team Coordination

Provide day-to-day leadership, work direction, coaching, and support to technical team members across infrastructure, cloud, networking, systems administration, and end-user support.
Assign and balance operational work based on priority, risk, complexity, capacity, and business impact; monitor progress and remove delivery obstacles.
Conduct regular team check-ins and one-on-one meetings, provide timely feedback, support development plans, and contribute to performance and recruitment processes in partnership with the Head of IT/CISO.
Promote accountability, respectful collaboration, knowledge sharing, cross-training, and effective succession coverage for critical operational responsibilities.
Ensure team members follow approved policies, standards, procedures, security controls, and change management practices.
Serve as the first point of leadership escalation for workload, service quality, operational coordination, and technical support concerns.

IT Service Management and Support Operations

Oversee the daily operation of the IT service desk and technical support function, ensuring incidents and service requests are accurately logged, classified, prioritized, assigned, resolved, and documented.
Monitor service levels, ticket aging, recurring issues, customer experience, and operational trends; initiate corrective actions and communicate material risks or service impacts.
Coordinate major incident response, technical escalations, stakeholder communications, service restoration, root-cause analysis, and follow-up actions.
Maintain and improve operational procedures, knowledge articles, runbooks, support documentation, escalation paths, and service ownership information.
Coordinate onboarding, offboarding, access changes, equipment deployment, software licensing, asset inventory, and life cycle activities.
Champion practical ITIL-aligned incident, request, problem, change, configuration, and knowledge-management practices.

Infrastructure, Cloud, Network, and Endpoint Operations

Provide hands-on administration and senior-level support for Microsoft 365, Microsoft Azure, Microsoft Entra ID, Intune/Endpoint Manager, SharePoint Online, Power Platform, and related cloud services.
Coordinate the configuration, monitoring, maintenance, and troubleshooting of LAN/WAN connectivity, wireless networks, firewalls, VPNs, servers, storage, virtualization platforms, backup systems, telephony, and collaboration technologies.
Ensure daily infrastructure health checks, event and capacity monitoring, vulnerability remediation, endpoint and infrastructure patching, backup verification, and recovery testing are completed and documented.
Lead or support technical changes, upgrades, deployments, migrations, integrations, and infrastructure improvement initiatives using appropriate planning, testing, rollback, and documentation controls.
Provide advanced troubleshooting for escalated incidents and engage internal specialists or third-party providers when additional expertise is required.
Maintain accurate inventories of hardware, software, licenses, cloud resources, administrative accounts, and key configuration information.

Security, Risk, and Operational Resilience

Operate IT services in alignment with organizational cybersecurity policies, architecture standards, access-control requirements, and risk-management expectations.
Support security incident triage, containment, investigation, recovery, evidence preservation, and escalation under the direction of the Head of IT/CISO.
Coordinate vulnerability remediation, secure configuration, privileged-access practices, identity life cycle controls, endpoint compliance, and security monitoring within IT Operations.
Maintain operational readiness for business continuity and disaster recovery, including current procedures, recovery dependencies, contact information, and periodic testing.
Identify and escalate operational, technical, vendor, capacity, life cycle, and security risks, together with practical treatment recommendations.

Vendor, Project, and Stakeholder Management

Coordinate operational activities and escalations with telecommunications' providers, managed service providers, software vendors, hardware suppliers, and other third parties.
Validate that vendor work is appropriately authorized, documented, tested, secured, and transitioned into support.
Contribute technical and operational expertise to projects, procurement assessments, solution reviews, budgeting, planning, and technology roadmaps.
Communicate technical issues, risks, priorities, and recommendations clearly to business stakeholders at an appropriate level of detail.
Prepare concise operational reports and metrics for the Head of IT/CISO, including service performance, major incidents, risks, capacity concerns, patching, vulnerabilities, and improvement actions.

Qualifications and Experience

Required Qualifications

Post-secondary diploma or degree in Information Technology, Computer Science, or a related discipline, or an equivalent combination of education and progressive professional experience.
Typically, 10 or more years of progressive experience in corporate IT operations, infrastructure, systems, networking, cloud administration, or managed IT services.
Demonstrated experience leading, supervising, mentoring, or coordinating technical resources and operational work.
Strong hands-on experience supporting Microsoft-centric enterprise environments, multi-site infrastructure, and business-critical technology services.
Experience managing escalated incidents, operational changes, vendor engagements, maintenance activities, and service documentation.
Working knowledge of cybersecurity controls, identity and access management, vulnerability remediation, backup and recovery, and incident response.
Ability to participate in on-call rotation and provide support outside regular hours for critical operational situations.

Preferred Technical Experience

Microsoft 365, Azure, Entra ID, Intune, Windows Server, Active Directory, SharePoint Online, PowerShell, and Power Platform.
Enterprise networking, including LAN/WAN, TCP/IP, DNS, DHCP, VLANs, Wi-Fi, VPNs, firewalls, network security, and multi-site connectivity.
Virtualization and application delivery platforms such as VMware, Citrix, or Azure Virtual Desktop.
Backup, recovery, storage, monitoring, endpoint management, patching, software deployment, and asset-management technologies.
IT service-management platforms and practical application of current ITIL practices.
Relevant certifications such as ITIL, Microsoft Azure Administrator, Microsoft 365 or Endpoint Administrator, CCNA/CCNP, CompTIA Network+/Security+, NSE 4 or equivalent are considered assets.

Leadership and Core Competencies

Approachable, accountable, and service-oriented leadership style.
Ability to establish priorities, delegate effectively, make sound operational decisions, and remain composed during incidents or competing demands.
Strong analytical troubleshooting, critical thinking, judgment, and risk awareness.
Clear written and verbal communication, active listening, conflict resolution, and stakeholder-management skills.
Commitment to documentation, process discipline, continuous improvement, knowledge transfer, and team development.
High degree of integrity, discretion, professionalism, and attention to detail.

Additional Notes

This is a full-time role based 35 hours per week, Monday through Friday, 08:30 to 17:00 ET excluding holidays, along with support outside these hours for critical operations and support situations as they arise.

Benefits:

Casual dress
Company events
Company pension
Dental care
Onsite parking

Salary Range: $110,000 - $135,000 per annum

Work Location: In person

Travel Required: 20–25%

Application Review Transparency

We use AI tools to assist our team with initial resume screening and organization. However, we firmly believe in the value of human judgment. We employ a strict "human-in-the-loop" framework: all qualification assessments, interview selections, and final hiring decisions are conducted exclusively by our human recruitment professionals and hiring managers.

About employer

More about this job

Responsibilities

Lead and coordinate the IT operations team while providing hands-on support for service desk operations, cloud services, infrastructure, networking, endpoints, and escalated incidents. Maintain reliable and secure technology services by managing operational processes, risks, vendors, projects, documentation, and continuous improvement across a multi-site environment.

Requirements

Requires a post-secondary diploma or degree in IT, computer science, or a related discipline, or equivalent education and experience, along with typically 10 or more years of progressive IT operations experience. Candidates should have technical team leadership experience, strong hands-on expertise in Microsoft-centric enterprise environments, and working knowledge of cybersecurity, service management, incident response, backup and recovery, and vendor coordination.

Skills

IT Operations Leadership
IT Service Management
Microsoft 365 Administration
Azure Administration
Microsoft Entra ID
Intune
Network Administration
Infrastructure Administration
Incident Management
Change Management
Cybersecurity Operations
Identity and Access Management
Vulnerability Remediation
Backup and Disaster Recovery
Vendor Management
Team Development

Benefits

Casual Dress
Company Events
Company Pension
Dental Care
Onsite Parking

Visa sponsorship

Not detected in the job text

Keywords

Microsoft 365
Microsoft Azure
Microsoft Entra ID
Intune
SharePoint Online
Power Platform
PowerShell
Windows Server
Active Directory
LAN/WAN
TCP/IP
DNS
DHCP
VLANs
Wi-Fi
VPN
Firewalls
VMware
Citrix
Azure Virtual Desktop
ITIL
Incident Management
Change Management
Problem Management
Identity and Access Management
Vulnerability Remediation
Backup and Recovery
Disaster Recovery
Endpoint Management
CCNA/CCNP

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