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Added 11 mins ago
S
Senior Data Engineer
Scene+
Toronto, ON
- Full-time
Reporting to the Senior Manager, Data Engineering and Data Governance, we are looking for a Senior Data Engineer who will play a pivotal role in shaping the next generation of Scene+’s data…
Added 54 mins ago
OI
Senior Oracle APEX Full-Stack Developer
OXARO Inc.
Ottawa, ON · Greater Ottawa Metropolitan Area
- Contract
Use software development and lifecycle tools such as Oracle SQL Developer, Azure DevOps, and Git to ensure quality, maintain version control, and support configuration management.
Added 56 mins ago
QP
Administrative Assistant - Real Estate Debt
QuadReal Property Group
Toronto, ON
- Full-time
…and organizational skills, combined with strong presentation, software and business-tool capabilities. The Administrative Assistant will be a proficient communicator and will require strong…
Added 56 mins ago
TH
Intern, AI Machine Learning Developer
The Home Depot
Canada
- Full-time
Project Presentation: Share your findings and project outcomes with senior leadership.
Added 1 hour ago
V
Senior Mechanical Designer
Voltera
Waterloo, ON
- Full-time
Collaborate with electrical, firmware, software, and manufacturing teams to resolve integration constraints.
Added 1 hour ago
SA
Senior Application Support Engineer (Trading & Market Data)
Solactive AG
Toronto, ON
- Full-time
DevOps, SRE, or software development experience.
Added 1 hour ago
SA
Applications Product Owner
Stelumar Advanced Manufacturing Inc.
Canada
- Full-time
…multiple workstreams independently and incorporating input from software development, systems integration, and operations. This is a hands-on, build-and-lead role for someone who thrives in…
Added 1 hour ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
With our global team spanning North America, Europe, and Asia, IMAX brings together proprietary software, world-class architecture, and cutting-edge technology with deep industry expertise.…
Added 1 hour ago
HR
Technical Safety Specialist
Hitachi Rail
Toronto, ON
- Full-time
Minimum 10 years of experience in a senior technical role in train control systems or automation in other industries such as aerospace, defense, automotive, medical or nuclear
Added 1 hour ago
HR
Technical Safety Specialist
Hitachi Rail
Burnaby, BC
- Full-time
Minimum 10 years of experience in a senior technical role in train control systems or automation in other industries such as aerospace, defense, automotive, medical or nuclear
Added 2 hours ago
KI
Architect, Machine Learning (Principal Scientist)
Kinaxis Inc.
Canada
- Full-time
…capabilities. As part of the Product R&D organization, you will play a senior technical leadership role in applied AI, helping identify promising techniques, develop differentiated…
Added 2 hours ago
Senior Security Engineer, Threat Response
Asana
Vancouver, BC
Hands-on experience investigating software supply chain threats, with fluency in auditing modern developer ecosystems (e.g., npm, PyPI), build logs, and CI/CD pipelines.
Added 2 hours ago
AI
Senior React Native Developer
AI Interviews
Toronto, ON · Greater Toronto Area, Canada
- Contract
We are seeking a Senior/Lead React Native Engineer with 8+ years of mobile engineering and 5+ years of production React Native experience.Strong expertise in React Native 0.76+, New…
Added 2 hours ago
K
Senior Consultant, Finance Transformation-Insurance
KPMG
ON · Toronto, Ontario
- Full-time
We are seeking a highly motivated Senior Consultant to support our Toronto Team in delivering transformative solutions and building a market-leading practice. If you thrive in dynamic…
Added 2 hours ago
K
Senior Consultant, Finance Transformation
KPMG
Calgary, AB
- Full-time
…selection and evaluation of enterprise resource planning (ERP) software, improving available management information and proposing a finance delivery model in line with business objectives.…
Added 3 hours ago
TI
Semantic Modeller
TS Imagine
Montreal, QC
- Full-time
…multiple openings across levels, from intermediate through…
Added 3 hours ago
M
Senior Full Stack Java Engineer
Miratech
Canada
- Full-time
We are looking for a Senior Full Stack Engineer to design, develop, and support scalable cloud-native applications that power Workforce Management (WFM), Customer Experience (CX), and…
Added 3 hours ago
M
Senior Full Stack Java Engineer - Workforce Management (WFM)
Miratech
Canada
- Full-time
We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build enterprise-scale solution supporting forecasting, capacity planning, scheduling,…
Added 3 hours ago
M
Senior Routing Engine Developer (CX Platform)
Miratech
Canada
- Full-time
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…
Added 3 hours ago
SP
Technical Recruiter (6 month contract)
Salesforce Partner Canada
Toronto, ON
- Contract
Salesforce is building the AI-powered future of enterprise software - and we need a world-class recruiter to help us win the most competitive talent market in the industry. This is a…
Added 4 hours ago
M
Senior Full Stack Java Engineer
Miratech
Canada
- Full-time
We are looking for a Senior Full Stack Engineer to design, develop, and support scalable cloud-native applications that power Workforce Management (WFM), Customer Experience (CX), and…
Added 4 hours ago
M
Senior Full Stack Java Engineer - Workforce Management (WFM)
Miratech
Canada
- Full-time
We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build enterprise-scale solution supporting forecasting, capacity planning, scheduling,…
Added 4 hours ago
EG
Développeur(-euse) de logiciels sénior(e) (contenu) / Senior Software Development Engineer
Expedia Group
Montreal, QC · Canada - Quebec - Montreal
- Full-time
Développeur(-euse) de logiciels sénior(e) (contenu)
Added 4 hours ago
A
Software Developer
AppDirect
Montreal, QC
- Full-time
Work under the guidance of senior engineers while contributing value to team meetings, brainstorming sessions, and retrospectives.
Added 4 hours ago
S
Senior Software Developer
SOTI
Mississauga, ON
- Full-time
If you’re ready to push boundaries and make a meaningful impact, SOTI is looking for a passionate developer to join our senior technology team - a group of experienced engineers focused on…

Robert B. Somerville Co. Limited

IT Operations Team Lead

King City, ON, Canada

Salary Range: $110,000 - $135,000 per annum · Full-time

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Job details

Pay: Salary Range: $110,000 - $135,000 per annum
Job type: Full-time
Apply by: Apr 4, 2027
Working hours: 35 hours per week
Posting language: English
Posted: Oct 6, 2026

Original job description

Company Description Robert B. Somerville Co. Limited is a Canada-wide provider of integrated infrastructure services, supporting critical energy and utility systems across the country. The company plans, builds, and maintains oil and gas pipelines, power networks, and other utility systems and facilities. Renewable and sustainable energy projects represent a growing and strategic part of the business, offering opportunities to contribute to future-focused initiatives. Somerville serves many of Canada’s major utilities and municipalities and frequently collaborates with other infrastructure builders and partners in extended enterprise arrangements with clients. Team members join a company that values long-term partnerships, operational excellence, and safe, reliable service delivery.

Position Summary

The IT Operations Team Lead is a hands-on technical leader responsible for the day-to-day coordination, reliability, security, and continuous improvement of the organization’s IT operations and support services. Reporting to the Head of Information Technology / CISO, this role leads a team of technical resources while remaining actively involved in escalated support, infrastructure administration, cloud services, networking, endpoint management, and operational security.

The Team Lead establishes clear priorities, promotes consistent service-management practices, develops team capability, and ensures that incidents, service requests, changes, maintenance activities, vendor engagements, and operational risks are managed effectively. The role works closely with business stakeholders, IT colleagues, and third-party providers to maintain dependable technology services across a multi-site environment.

Key Accountabilities

People Leadership and Team Coordination

Provide day-to-day leadership, work direction, coaching, and support to technical team members across infrastructure, cloud, networking, systems administration, and end-user support.
Assign and balance operational work based on priority, risk, complexity, capacity, and business impact; monitor progress and remove delivery obstacles.
Conduct regular team check-ins and one-on-one meetings, provide timely feedback, support development plans, and contribute to performance and recruitment processes in partnership with the Head of IT/CISO.
Promote accountability, respectful collaboration, knowledge sharing, cross-training, and effective succession coverage for critical operational responsibilities.
Ensure team members follow approved policies, standards, procedures, security controls, and change management practices.
Serve as the first point of leadership escalation for workload, service quality, operational coordination, and technical support concerns.

IT Service Management and Support Operations

Oversee the daily operation of the IT service desk and technical support function, ensuring incidents and service requests are accurately logged, classified, prioritized, assigned, resolved, and documented.
Monitor service levels, ticket aging, recurring issues, customer experience, and operational trends; initiate corrective actions and communicate material risks or service impacts.
Coordinate major incident response, technical escalations, stakeholder communications, service restoration, root-cause analysis, and follow-up actions.
Maintain and improve operational procedures, knowledge articles, runbooks, support documentation, escalation paths, and service ownership information.
Coordinate onboarding, offboarding, access changes, equipment deployment, software licensing, asset inventory, and life cycle activities.
Champion practical ITIL-aligned incident, request, problem, change, configuration, and knowledge-management practices.

Infrastructure, Cloud, Network, and Endpoint Operations

Provide hands-on administration and senior-level support for Microsoft 365, Microsoft Azure, Microsoft Entra ID, Intune/Endpoint Manager, SharePoint Online, Power Platform, and related cloud services.
Coordinate the configuration, monitoring, maintenance, and troubleshooting of LAN/WAN connectivity, wireless networks, firewalls, VPNs, servers, storage, virtualization platforms, backup systems, telephony, and collaboration technologies.
Ensure daily infrastructure health checks, event and capacity monitoring, vulnerability remediation, endpoint and infrastructure patching, backup verification, and recovery testing are completed and documented.
Lead or support technical changes, upgrades, deployments, migrations, integrations, and infrastructure improvement initiatives using appropriate planning, testing, rollback, and documentation controls.
Provide advanced troubleshooting for escalated incidents and engage internal specialists or third-party providers when additional expertise is required.
Maintain accurate inventories of hardware, software, licenses, cloud resources, administrative accounts, and key configuration information.

Security, Risk, and Operational Resilience

Operate IT services in alignment with organizational cybersecurity policies, architecture standards, access-control requirements, and risk-management expectations.
Support security incident triage, containment, investigation, recovery, evidence preservation, and escalation under the direction of the Head of IT/CISO.
Coordinate vulnerability remediation, secure configuration, privileged-access practices, identity life cycle controls, endpoint compliance, and security monitoring within IT Operations.
Maintain operational readiness for business continuity and disaster recovery, including current procedures, recovery dependencies, contact information, and periodic testing.
Identify and escalate operational, technical, vendor, capacity, life cycle, and security risks, together with practical treatment recommendations.

Vendor, Project, and Stakeholder Management

Coordinate operational activities and escalations with telecommunications' providers, managed service providers, software vendors, hardware suppliers, and other third parties.
Validate that vendor work is appropriately authorized, documented, tested, secured, and transitioned into support.
Contribute technical and operational expertise to projects, procurement assessments, solution reviews, budgeting, planning, and technology roadmaps.
Communicate technical issues, risks, priorities, and recommendations clearly to business stakeholders at an appropriate level of detail.
Prepare concise operational reports and metrics for the Head of IT/CISO, including service performance, major incidents, risks, capacity concerns, patching, vulnerabilities, and improvement actions.

Qualifications and Experience

Required Qualifications

Post-secondary diploma or degree in Information Technology, Computer Science, or a related discipline, or an equivalent combination of education and progressive professional experience.
Typically, 10 or more years of progressive experience in corporate IT operations, infrastructure, systems, networking, cloud administration, or managed IT services.
Demonstrated experience leading, supervising, mentoring, or coordinating technical resources and operational work.
Strong hands-on experience supporting Microsoft-centric enterprise environments, multi-site infrastructure, and business-critical technology services.
Experience managing escalated incidents, operational changes, vendor engagements, maintenance activities, and service documentation.
Working knowledge of cybersecurity controls, identity and access management, vulnerability remediation, backup and recovery, and incident response.
Ability to participate in on-call rotation and provide support outside regular hours for critical operational situations.

Preferred Technical Experience

Microsoft 365, Azure, Entra ID, Intune, Windows Server, Active Directory, SharePoint Online, PowerShell, and Power Platform.
Enterprise networking, including LAN/WAN, TCP/IP, DNS, DHCP, VLANs, Wi-Fi, VPNs, firewalls, network security, and multi-site connectivity.
Virtualization and application delivery platforms such as VMware, Citrix, or Azure Virtual Desktop.
Backup, recovery, storage, monitoring, endpoint management, patching, software deployment, and asset-management technologies.
IT service-management platforms and practical application of current ITIL practices.
Relevant certifications such as ITIL, Microsoft Azure Administrator, Microsoft 365 or Endpoint Administrator, CCNA/CCNP, CompTIA Network+/Security+, NSE 4 or equivalent are considered assets.

Leadership and Core Competencies

Approachable, accountable, and service-oriented leadership style.
Ability to establish priorities, delegate effectively, make sound operational decisions, and remain composed during incidents or competing demands.
Strong analytical troubleshooting, critical thinking, judgment, and risk awareness.
Clear written and verbal communication, active listening, conflict resolution, and stakeholder-management skills.
Commitment to documentation, process discipline, continuous improvement, knowledge transfer, and team development.
High degree of integrity, discretion, professionalism, and attention to detail.

Additional Notes

This is a full-time role based 35 hours per week, Monday through Friday, 08:30 to 17:00 ET excluding holidays, along with support outside these hours for critical operations and support situations as they arise.

Benefits:

Casual dress
Company events
Company pension
Dental care
Onsite parking

Salary Range: $110,000 - $135,000 per annum

Work Location: In person

Travel Required: 20–25%

Application Review Transparency

We use AI tools to assist our team with initial resume screening and organization. However, we firmly believe in the value of human judgment. We employ a strict "human-in-the-loop" framework: all qualification assessments, interview selections, and final hiring decisions are conducted exclusively by our human recruitment professionals and hiring managers.

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More about this job

Responsibilities

Lead and coordinate the IT operations team while providing hands-on support for service desk operations, cloud services, infrastructure, networking, endpoints, and escalated incidents. Maintain reliable and secure technology services by managing operational processes, risks, vendors, projects, documentation, and continuous improvement across a multi-site environment.

Requirements

Requires a post-secondary diploma or degree in IT, computer science, or a related discipline, or equivalent education and experience, along with typically 10 or more years of progressive IT operations experience. Candidates should have technical team leadership experience, strong hands-on expertise in Microsoft-centric enterprise environments, and working knowledge of cybersecurity, service management, incident response, backup and recovery, and vendor coordination.

Skills

IT Operations Leadership
IT Service Management
Microsoft 365 Administration
Azure Administration
Microsoft Entra ID
Intune
Network Administration
Infrastructure Administration
Incident Management
Change Management
Cybersecurity Operations
Identity and Access Management
Vulnerability Remediation
Backup and Disaster Recovery
Vendor Management
Team Development

Benefits

Casual Dress
Company Events
Company Pension
Dental Care
Onsite Parking

Visa sponsorship

Not detected in the job text

Keywords

Microsoft 365
Microsoft Azure
Microsoft Entra ID
Intune
SharePoint Online
Power Platform
PowerShell
Windows Server
Active Directory
LAN/WAN
TCP/IP
DNS
DHCP
VLANs
Wi-Fi
VPN
Firewalls
VMware
Citrix
Azure Virtual Desktop
ITIL
Incident Management
Change Management
Problem Management
Identity and Access Management
Vulnerability Remediation
Backup and Recovery
Disaster Recovery
Endpoint Management
CCNA/CCNP

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