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Added 12 mins ago
II
Director, AI Applications Development
iVedha Inc.
Toronto, ON
- Full-time
…teams in delivering high-quality solutions that enhance the client experience.Details on the work arrangement (proportion of on-site and remote work) will be discussed at the time of…
Added 12 mins ago
IH
Life Skills Worker | MHSU
Interior Health Authority
Kelowna, BC
- Full-time
Interior Health and our partner agencies provide a range of mental health and substance use services for all ages. We strive to ensure that our services are welcoming of all peoples, gender…
Added 41 mins ago
RP
Accounts Payable Administrator
RECRUITMENT PARTNERS INC.
Calgary, AB
- Contract
…clients and candidates. We will facilitate the best fit between client and candidate. This means reduced turnover, enhanced employee engagement, increased productivity, and customer…
Added 42 mins ago
A
Avaya Aura Security Remediation Consultant
Anovia
Remote, Canada
- $55,000 to $75,000 CAD / year
- Temporary
- Remote
…during agreed maintenance windows, working directly with the client’s team…
Added 42 mins ago
CI
Client Transaction Specialist
Colliers International
Toronto, ON
- Full-time
This role will partner with Colliers’ high revenue Landlord and Tenant teams as their primary contact. This role is instrumental in creating an expanded and streamlined experience to…
Added 42 mins ago
AW
Compliance Officer, Temporary - 12 Months
Aviso Wealth
Remote, Canada
- $83,000 to $90,000 CAD / year
- Temporary
- Remote
…work will be performed from an Aviso office and also onsite at partner branches. The Compliance Officer role is a position which requires supervisor…
Added 57 mins ago
RB
Manager, Wholesale Financial Control
Royal Bank of Canada
Toronto, ON
- Full-time
Build effective working relationships, establishing yourself as a trusted business partner and expert in resolving finance-related issues.
Added 1 hour ago
N
Senior Mortgage Underwriter
nesto
Toronto, ON
- Full-time
Deliver Solutions & Support: Act as a proactive partner to our broker partners. You don't just provide decisions; you provide solutions. You'll identify missing information early and engage…
Added 1 hour ago
N
Senior Mortgage Underwriter
nesto
Montreal, QC
- Full-time
Deliver Solutions & Support: Act as a proactive partner to our broker partners. You don't just provide decisions; you provide solutions. You'll identify missing information early and engage…
Added 1 hour ago
N
Senior Mortgage Underwriter
nesto
Montreal, QC
- Full-time
Deliver Solutions & Support: Act as a proactive partner to our broker partners. You don't just provide decisions; you provide solutions. You'll identify missing information early and engage…
Added 1 hour ago
N
Senior Mortgage Underwriter
nesto
Toronto, ON
- Full-time
Deliver Solutions & Support: Act as a proactive partner to our broker partners. You don't just provide decisions; you provide solutions. You'll identify missing information early and engage…
Added 1 hour ago
O
Transportation Supervisor
OPENLANE
Saskatoon, SK
- Full-time
In this role, you will have the opportunity to use your experience in transportation management systems, carrier partner relationship management, and improving cross-functional processes.
Added 1 hour ago
B
Facility Manager III
BGIS
Mississauga, ON
- Full-time
Builds strong relationships with end users and is a trusted partner with the assigned line of business/client.
Added 1 hour ago
TL
MARINE SYSTEMS TECHNICIAN
Troy Life & Fire Safety Ltd.
Grimsby, ON
- Contract
…Communications Systems in Canada. As an Edwards Authorized National Partner, Troy is proudly Canadian. We are an employee-owned company with over 1300 people in 28 locations coast to coast.…
Added 1 hour ago
A
Compliance Officer, Temporary - 12 Months
Aviso
Vancouver, BC
- $83,000 to $90,000 CAD / year
- Temporary
…work will be performed from an Aviso office and also onsite at partner branches. The Compliance Officer role is a position which requires supervisor…
Added 1 hour ago
N
Senior Mortgage Underwriter
nesto
Calgary, AB
- Full-time
Deliver Solutions & Support: Act as a proactive partner to our broker partners. You don't just provide decisions; you provide solutions. You'll identify missing information early and engage…
Added 1 hour ago
N
Senior Mortgage Underwriter
nesto
Winnipeg, MB
- Full-time
Deliver Solutions & Support: Act as a proactive partner to our broker partners. You don't just provide decisions; you provide solutions. You'll identify missing information early and engage…
Added 1 hour ago
N
Senior Mortgage Underwriter
nesto
Calgary, AB
- Full-time
Deliver Solutions & Support: Act as a proactive partner to our broker partners. You don't just provide decisions; you provide solutions. You'll identify missing information early and engage…
Added 1 hour ago
N
Senior Mortgage Underwriter
nesto
Winnipeg, MB
- Full-time
Deliver Solutions & Support: Act as a proactive partner to our broker partners. You don't just provide decisions; you provide solutions. You'll identify missing information early and engage…
Added 1 hour ago
Client Services Manager
Wenco (a Hitachi Construction Machinery subsidiary)
Richmond, BC
Partner closely with Sales and Account Management on client support matters, and support the project plans behind RFPs and tenders
Added 1 hour ago
O
Transportation Supervisor
OPENLANE
Saskatoon, SK · CAN - SK - Saskatoon (Saskatoon)
- Full-time
In this role, you will have the opportunity to use your experience in transportation management systems, carrier partner relationship management, and improving cross-functional processes.
Added 1 hour ago
D
Product Owner, Product management
Desjardins
Montréal-Ouest, QC
- Full-time
As Product Owner - Product management, you will represent the voice of the client in projects and be responsible for the member/client experience. You will consistently prepare a range of…
Added 1 hour ago
M
Engineer-in-Training (EIT), Calgary
Midwest
Calgary, AB
- Full-time
Since 1949, Midwest has served Western Canada as a trusted, employee-owned partner in geomatics. We have successfully expanded into a multidisciplinary firm, with a proven track record of…
Added 1 hour ago
A
Community Growth Associate
Assemble
Toronto, ON
- $55,000 to $75,000 CAD / year
- Full-time
…and Council expansion. You'll carry clear monthly goals and partner closely with the Director of Community Growth and Membership Directors, so every outreach strengthens our member…
Added 1 hour ago
M
Project Manager, Engineering, Alberta
Midwest
Calgary, AB
- Full-time
Since 1949, Midwest has served Western Canada as a trusted, employee-owned partner in geomatics. We have successfully expanded into a multidisciplinary firm, with a proven track record of…

Robert Half

Bilingual Help Desk/Application Support Specialist

Mississauga, ON, Canada

Temporary

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Job details

Job type: Temporary
Apply by: Nov 29, 2026
Experience: Minimum of 2 years of experience in help desk, desktop support, or application support roles.
Posting language: English
Posted: Oct 30, 2026

Original job description

We are looking for a Bilingual Help Desk/Application Support Specialist to join a contract opportunity in Ontario. This role combines day-to-day technical support for employees with application support for Dynamics 365 F&O and CE, making it ideal for someone who enjoys balancing user service with system troubleshooting. The selected candidate will provide responsive assistance across end-user technology, maintain strong documentation practices, and work closely with internal teams and external partners to resolve issues efficiently.

Responsibilities:

Deliver first- and second-level technical support for desktops, laptops, mobile devices, printers, phones, network connectivity, and business software used across the organization.
Manage incoming service requests through the ticketing platform by recording complete details, assigning the correct priority, communicating progress, and ensuring timely resolution.
Support employee onboarding and offboarding by preparing equipment, setting up user profiles, provisioning accounts, and granting appropriate application access.
Administer routine Active Directory activities such as password resets, account updates, and security group maintenance.
Diagnose and resolve user issues related to Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive, as well as Windows operating systems.
Coordinate with senior technical teams when issues require escalation, while retaining accountability for follow-up and closure of assigned incidents.
Keep support documentation current by updating knowledge articles, recording troubleshooting steps, and maintaining accurate asset information.
Provide front-line support for Dynamics 365 Finance & Operations and Customer Engagement, addressing user questions, access concerns, navigation challenges, and transactional errors.
Partner with internal stakeholders and third-party vendors to investigate application problems, test fixes, and support updates or integrations.
Monitor recurring support trends and recommend process improvements, user guidance, or training opportunities to reduce repeat issues and improve system usage.

Requirements Of the Position:

Minimum of 2 years of experience in help desk, desktop support, or application support roles.
Bilingual communication skills with the ability to assist users clearly and professionally in a fast-paced support environment.
Hands-on experience supporting Active Directory, Microsoft 365, Windows operating systems, and common end-user hardware.
Familiarity with service desk processes, ticket management, and deskside troubleshooting for a range of user technologies.
Exposure to Dynamics 365 F&O and CE support, including issue triage, user access support, and incident resolution or escalation.
Working knowledge of technologies such as Cisco, Citrix, Mac computers, Android devices, and general computer hardware.
Strong troubleshooting, documentation, and organizational skills with a consistent focus on customer service.
Ability to collaborate effectively with internal teams and external vendors to resolve technical and application-related issues.

*This job posting is for a current vacancy with our client.

*Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

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More about this job

Responsibilities

Provide first- and second-level support for end-user devices, Microsoft 365, Windows, and Dynamics 365 F&O and CE, managing tickets through resolution or escalation. Maintain support documentation and asset records, assist with user onboarding and access, and collaborate with internal teams and vendors to resolve issues and improve support processes.

Requirements

Requires at least two years of help desk, desktop support, or application support experience, with hands-on knowledge of Active Directory, Microsoft 365, Windows, and common end-user hardware. Candidates should have exposure to Dynamics 365 F&O and CE, service desk ticketing, strong troubleshooting and documentation skills, and the ability to communicate bilingually and collaborate effectively.

Skills

Help Desk Support
Application Support
Active Directory
Microsoft 365
Windows
Ticket Management
Desktop Troubleshooting
Customer Service
Technical Documentation
User Onboarding and Offboarding
Incident Escalation
Cisco
Citrix
Hardware Support

Visa sponsorship

Not detected in the job text

Keywords

Help Desk
Desktop Support
Application Support
Active Directory
Microsoft 365
Outlook
Teams
SharePoint
OneDrive
Windows
Ticketing Platform
Incident Management
User Access
Onboarding
Offboarding
Cisco
Citrix
Mac Computers
Android Devices
Printers
Network Connectivity
Hardware Troubleshooting
Knowledge Articles
Asset Management
Vendor Coordination
Application Integrations
Issue Escalation
Process Improvement

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