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Added 52 mins ago
IW
Senior Specialist Process Management and Administration
IG Wealth Management
MB · Manitoba, Canada
- Full-time
Process Management and Administration (PM&A) Support Specialist plays a key role in supporting all PM&A departments by providing expert guidance on policies, procedures, technical systems,…
Added 52 mins ago
IW
Senior Specialist Process Management and Administration
IG Wealth Management
ON · Ontario, Canada
- Full-time
Process Management and Administration (PM&A) Support Specialist plays a key role in supporting all PM&A departments by providing expert guidance on policies, procedures, technical systems,…
Added 52 mins ago
A
WHS Specialist
Amazon
Ottawa, ON
- Full-time
…industries in which we operate. As a Workplace Health & Safety Specialist (WHSS), you'll be at the forefront of transforming workplace safety culture at one of the world's most innovative…
Added 52 mins ago
A
WHS Specialist
Amazon
Mississauga, ON
- Full-time
…industries in which we operate. As a Workplace Health & Safety Specialist (WHSS), you'll be at the forefront of transforming workplace safety culture at one of the world's most innovative…
Added 52 mins ago
A
WHS Specialist
Amazon
Ottawa, ON
- Full-time
…industries in which we operate. As a Workplace Health & Safety Specialist (WHSS), you'll be at the forefront of transforming workplace safety culture at one of the world's most innovative…
Added 53 mins ago
SL
Brand Governance & Marketing Operations Specialist
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
As a Specialist in Brand Governance and Marketing Operations, you will be responsible for upholding strong governance practices in our material review process and assisting with various…
Added 1 hour ago
RB
Mortgage Specialist
Royal Bank of Canada
Norfolk, ON
- Full-time
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Added 1 hour ago
IW
Senior Specialist Process Management and Administration
IG Wealth Management
Quebec, QC
- Full-time
Process Management and Administration (PM&A) Support Specialist plays a key role in supporting all PM&A departments by providing expert guidance on policies, procedures, technical systems,…
Added 1 hour ago
L&
Senior Systems Analyst (SAP BAIP)
Lindt & Sprüngli (North America) Inc.
Toronto, ON
- Full-time
SAP Certified Technology Specialist – SAP Integration Suite
Added 1 hour ago
C
Client Engagement Associate
CIBC
Gibsons, BC
- Full-time
…sales of basic banking products, identify opportunities for specialist referrals, and strengthen client relationships while contributing to your banking centre's…
Added 2 hours ago
BR
League Manager (Greater Toronto Area)
Brodie Rec League
Brampton, ON · Mississauga, ON · Oakville, ON · Toronto, ON · Vaughan, ON
- $50,000 to $80,000 CAD / year
- Full-time
…Lead and every Game Day Operator, Referee, Athlete Highlight Specialist and media staffer on your nights, typically 5-20 people depending on the venue. Your GDL leads the crew on the floor.…
Added 2 hours ago
UO
Events and Communications Assistant, Snyder Institute for Chronic Diseases
University of Calgary
Calgary, AB
- Full-time
Working in concert with the program lead, communications specialist and under the general direction of the manager
Added 2 hours ago
UO
Research Technician, Cardiac Sciences
University of Calgary
Calgary, AB
- Full-time
Operate equipment safely, perform routine cleaning and maintenance within training, and report faults requiring specialist support
Added 2 hours ago
LC
Beauty Specialist, Hourly Part Time Day
Loblaw Companies Limited
Cobourg, ON
- Part-time
Ability to conduct sit down makeup and skincare consultations and demonstrate application
Added 2 hours ago
AG
Automation Specialist F/M
Alstef Group
Toronto, ON · Etobicoke, ON
- Full-time
ALSTEF GROUP is now recruiting an automation specialist for it's Toronto, Ontario (CANADA) location.
Added 2 hours ago
LC
Beauty Specialist, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
AB · Edmonton, AB
- Part-time
Ability to conduct sit down makeup and skincare consultations and demonstrate application
Added 2 hours ago
MC
DevOps Specialist - Kubernetes (35700)
Myticas Consulting
Ottawa, ON
- Full-time
We are looking for an experienced IT Specialist with strong Kubernetes expertise to manage, support, and optimize containerized applications and infrastructure. The ideal candidate will…
Added 2 hours ago
D
GenAI & Python Specialist - Operate (Future Opportunity)
Deloitte
Toronto, ON
- Full-time
Deloitte passively is seeking an experienced GenAI & Python Specialist to join our dynamic Operate team on a 1‑year fixed term employment basis. In this role, you will design, build, and…
Added 2 hours ago
BT
Senior Tax Analyst
Baker Tilly Canada
Peterborough, ON
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 2 hours ago
D
Delivery coordinator, Project management
Desjardins
Levis, QC · Montreal, QC · Complexe Desjardins Montréal
- Full-time
…supervise and coordinate contributors involved in delivering the application and technology component of one or more innovative, large-scale projects. You ensure timelines and budgets are…
Added 2 hours ago
E
Specialist II TIS Application Observability
Enbridge
Calgary, AB · Edmonton, AB · Toronto, ON
- Full-time
…excellence, innovation, and sustainable growth. We are seeking a Specialist II, TIS Application Observability to serve as the technical authority for our enterprise observability platform…
Added 2 hours ago
MG
Oracle ERP Compliance & Security Specialist
Maplesoft Group, an SEB Company
Ottawa, ON
- Contract
Job Title: Oracle ERP Compliance & Security Specialist
Added 2 hours ago
BT
Senior Manager, Small Business Services
Baker Tilly Canada
Winnipeg, MB
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 2 hours ago
BT
Accounting Technician
Baker Tilly Canada
Winnipeg, MB
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 3 hours ago
RB
Client Advisor
Royal Bank of Canada
Thunder Bay, ON
- Full-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…

Robert Half

Bilingual Help Desk/Application Support Specialist

Mississauga, ON, Canada

Temporary

Apply About employer

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Job details

Job type: Temporary
Apply by: Nov 29, 2026
Experience: Minimum of 2 years of experience in help desk, desktop support, or application support roles.
Posting language: English
Posted: Oct 30, 2026

Original job description

We are looking for a Bilingual Help Desk/Application Support Specialist to join a contract opportunity in Ontario. This role combines day-to-day technical support for employees with application support for Dynamics 365 F&O and CE, making it ideal for someone who enjoys balancing user service with system troubleshooting. The selected candidate will provide responsive assistance across end-user technology, maintain strong documentation practices, and work closely with internal teams and external partners to resolve issues efficiently.

Responsibilities:

Deliver first- and second-level technical support for desktops, laptops, mobile devices, printers, phones, network connectivity, and business software used across the organization.
Manage incoming service requests through the ticketing platform by recording complete details, assigning the correct priority, communicating progress, and ensuring timely resolution.
Support employee onboarding and offboarding by preparing equipment, setting up user profiles, provisioning accounts, and granting appropriate application access.
Administer routine Active Directory activities such as password resets, account updates, and security group maintenance.
Diagnose and resolve user issues related to Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive, as well as Windows operating systems.
Coordinate with senior technical teams when issues require escalation, while retaining accountability for follow-up and closure of assigned incidents.
Keep support documentation current by updating knowledge articles, recording troubleshooting steps, and maintaining accurate asset information.
Provide front-line support for Dynamics 365 Finance & Operations and Customer Engagement, addressing user questions, access concerns, navigation challenges, and transactional errors.
Partner with internal stakeholders and third-party vendors to investigate application problems, test fixes, and support updates or integrations.
Monitor recurring support trends and recommend process improvements, user guidance, or training opportunities to reduce repeat issues and improve system usage.

Requirements Of the Position:

Minimum of 2 years of experience in help desk, desktop support, or application support roles.
Bilingual communication skills with the ability to assist users clearly and professionally in a fast-paced support environment.
Hands-on experience supporting Active Directory, Microsoft 365, Windows operating systems, and common end-user hardware.
Familiarity with service desk processes, ticket management, and deskside troubleshooting for a range of user technologies.
Exposure to Dynamics 365 F&O and CE support, including issue triage, user access support, and incident resolution or escalation.
Working knowledge of technologies such as Cisco, Citrix, Mac computers, Android devices, and general computer hardware.
Strong troubleshooting, documentation, and organizational skills with a consistent focus on customer service.
Ability to collaborate effectively with internal teams and external vendors to resolve technical and application-related issues.

*This job posting is for a current vacancy with our client.

*Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

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More about this job

Responsibilities

Provide first- and second-level support for end-user devices, Microsoft 365, Windows, and Dynamics 365 F&O and CE, managing tickets through resolution or escalation. Maintain support documentation and asset records, assist with user onboarding and access, and collaborate with internal teams and vendors to resolve issues and improve support processes.

Requirements

Requires at least two years of help desk, desktop support, or application support experience, with hands-on knowledge of Active Directory, Microsoft 365, Windows, and common end-user hardware. Candidates should have exposure to Dynamics 365 F&O and CE, service desk ticketing, strong troubleshooting and documentation skills, and the ability to communicate bilingually and collaborate effectively.

Skills

Help Desk Support
Application Support
Active Directory
Microsoft 365
Windows
Ticket Management
Desktop Troubleshooting
Customer Service
Technical Documentation
User Onboarding and Offboarding
Incident Escalation
Cisco
Citrix
Hardware Support

Visa sponsorship

Not detected in the job text

Keywords

Help Desk
Desktop Support
Application Support
Active Directory
Microsoft 365
Outlook
Teams
SharePoint
OneDrive
Windows
Ticketing Platform
Incident Management
User Access
Onboarding
Offboarding
Cisco
Citrix
Mac Computers
Android Devices
Printers
Network Connectivity
Hardware Troubleshooting
Knowledge Articles
Asset Management
Vendor Coordination
Application Integrations
Issue Escalation
Process Improvement

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