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Added 3 hours ago
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Développeur Full Stack | Full Stack Developer (C# / React)
Astek
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Added 1 day ago
SS
Client Service and Operations Specialist - Security Services
Securiguard Services Ltd.
Ottawa, ON
- Full-time
We are rapidly evolving our business, and we are looking for a seasoned and motivated Client Service and Operations Specialist to oversee the day-to-day operations of our Ottawa Region.…
Added 1 day ago
IW
Senior Specialist Process Management and Administration
IG Wealth Management
MB · Manitoba, Canada
- Full-time
Process Management and Administration (PM&A) Support Specialist plays a key role in supporting all PM&A departments by providing expert guidance on policies, procedures, technical systems,…
Added 1 day ago
IW
Senior Specialist Process Management and Administration
IG Wealth Management
ON · Ontario, Canada
- Full-time
Process Management and Administration (PM&A) Support Specialist plays a key role in supporting all PM&A departments by providing expert guidance on policies, procedures, technical systems,…
Added 1 day ago
IW
Senior Specialist Process Management and Administration
IG Wealth Management
Quebec, QC
- Full-time
Process Management and Administration (PM&A) Support Specialist plays a key role in supporting all PM&A departments by providing expert guidance on policies, procedures, technical systems,…
Added 1 day ago
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Specialist Project Management-CA
CN
Montreal, QC
- Full-time
Candidates with an equivalent combination of education, training, and experience will be considered
Added 1 day ago
DC
Technical Specialist, Real Property Management
Defence Construction Canada
Ottawa, ON
- Full-time
The Technical Specialist, Real Property Management, provides complex real property management services to support the delivery of Client-Partner real property projects and programs. The…
Added 1 day ago
DC
Technical Specialist, Project Management
Defence Construction Canada
Ottawa, ON
- Full-time
The Technical Specialist, Project Management, provides program and project management services to support the delivery of infrastructure and environmental projects. The incumbent acts as a…
Added 1 day ago
DC
Technical Specialist, Real Property Management
Defence Construction Canada
Ottawa, ON
- Full-time
The Technical Specialist, Real Property Management, provides real property management services to support the delivery of Client-Partner real property projects and programs. The incumbent…
Added 1 day ago
MO
Credit Operations Specialist
Meridian OneCap Credit Corp.
Toronto, ON · Etobicoke, ON
- Full-time
…scripts, coordinating testing, documenting defects, creating training materials, and supporting successful…
Added 1 day ago
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Bilingual Help Desk/Application Support Specialist
Robert Half
Mississauga, ON
- Temporary
We are looking for a Bilingual Help Desk/Application Support Specialist to join a contract opportunity in Ontario. This role combines day-to-day technical support for employees with…
Added 1 day ago
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SMB Renewals Specialist (Outbound Sales Representative)
Accenture
St. Catharines, ON
- Full-time
Possible Language premiums of $4/hour for bilingual customer inquiries via email, and/or calls. The language premium program is market driven and Accenture may amend, change, alter or…
Added 1 day ago
NC
Regional Learning Quality Specialist - Technology Training (2 positions available)
NAV CANADA
Ottawa, ON
- Full-time
The Regional Learning Quality Specialist is a key member of our team, responsible for the provision of educational, project management, academic advising, and facilitation services. Other…
Added 1 day ago
MH
Sales Operations Specialist
Maya HTT
Remote, Canada
- Full-time
- Remote
We are seeking a fully bilingual, energetic, and detail-oriented Sales Operations Specialist who thrives in a fast-paced, dynamic environment and is eager to take on new challenges.
Added 1 day ago
NC
Regional Learning Quality Specialist - Safety and Quality
NAV CANADA
Ottawa, ON
- Full-time
The Regional Learning Quality Specialist is a key member of our team, responsible for the provision of educational, project management, academic advising, and facilitation services. Other…
Added 1 day ago
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Spécialiste ventes et fidélisation | Inbound Sales and Retention Specialist
VOXDATA
Remote, Canada
- $16.6 to $17 CAD / hour
- Full-time
- Remote
…English proficiency, both spoken and written, is required. For a bilingual position, strong proficiency in both English and French, both spoken and written, is…
Added 1 day ago
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Labour Relations Specialist
Wonderbrands
Toronto, ON · Etobicoke, ON
- Other
We’re hiring a Labour Relations Specialist to join our Human Resources and Talent & Development team to support our employees at a dozen Wonderbrands sites across the country. Reporting to…
Added 1 day ago
FD
Représentant(e) au développement des affaires / Business Development Representative
Firme drh - Recrutement
Montreal, QC
- Full-time
On-site or hybrid work (your choice, after the training and onboarding period / 3 days per week in the office);
Added 1 day ago
SI
Senior National Claims Specialist
Sovereign Insurance
Montreal, QC
- Full-time
Our National Claims Operations team is looking for an experienced Sr National Claims Specialist to join our highly respected team. Our ideal candidate will be an expert in claims examining,…
Added 1 day ago
IG
Investment Banking Specialist
Infotree Global Solutions
Montreal, QC
- Contract
Provide clients with guidance on policies, procedures and training that directly impact their business
Added 1 day ago
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Pricing Specialist
Sandvik
Sudbury, ON · Lively
- Full-time
Currently, we have an opening for a Pricing Specialist. At Sandvik, the Pricing Specialist is responsible for leading Parts & Services pricing strategy, customer pricing programs, Fixed…
Added 1 day ago
HO
Full-Stack Developer (Digital Product Developer)
House of Commons (Canada) / Chambre des communes (Canada)
Ottawa, ON
- Full-time
…another related field, or an acceptable combination of education, training, and experience in the field of…
Added 1 day ago
HO
Intermediate Full-Stack Developer (Intermediate Digital Product Developer)
House of Commons (Canada) / Chambre des communes (Canada)
Ottawa, ON
- Full-time
…another related field, or an acceptable combination of education, training, and experience in the field of…
Added 1 day ago
HO
Senior Full-Stack Developer (Senior Digital Product Developer)
House of Commons (Canada) / Chambre des communes (Canada)
Ottawa, ON
- Full-time
…another related field, or an acceptable combination of education, training, and experience in the field of…
Added 1 day ago
HO
Senior Full-Stack Developer (Senior Digital Product Developer)
House of Commons of Canada Chambre des communes du Canada
Ottawa, ON
- Full-time
…another related field, or an acceptable combination of education, training, and experience in the field of…

Robert Half

Bilingual Help Desk/Application Support Specialist

Mississauga, ON, Canada

Temporary

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Job details

Job type: Temporary
Apply by: Nov 29, 2026
Experience: Minimum of 2 years of experience in help desk, desktop support, or application support roles.
Posting language: English
Posted: Oct 30, 2026

Original job description

We are looking for a Bilingual Help Desk/Application Support Specialist to join a contract opportunity in Ontario. This role combines day-to-day technical support for employees with application support for Dynamics 365 F&O and CE, making it ideal for someone who enjoys balancing user service with system troubleshooting. The selected candidate will provide responsive assistance across end-user technology, maintain strong documentation practices, and work closely with internal teams and external partners to resolve issues efficiently.

Responsibilities:

Deliver first- and second-level technical support for desktops, laptops, mobile devices, printers, phones, network connectivity, and business software used across the organization.
Manage incoming service requests through the ticketing platform by recording complete details, assigning the correct priority, communicating progress, and ensuring timely resolution.
Support employee onboarding and offboarding by preparing equipment, setting up user profiles, provisioning accounts, and granting appropriate application access.
Administer routine Active Directory activities such as password resets, account updates, and security group maintenance.
Diagnose and resolve user issues related to Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive, as well as Windows operating systems.
Coordinate with senior technical teams when issues require escalation, while retaining accountability for follow-up and closure of assigned incidents.
Keep support documentation current by updating knowledge articles, recording troubleshooting steps, and maintaining accurate asset information.
Provide front-line support for Dynamics 365 Finance & Operations and Customer Engagement, addressing user questions, access concerns, navigation challenges, and transactional errors.
Partner with internal stakeholders and third-party vendors to investigate application problems, test fixes, and support updates or integrations.
Monitor recurring support trends and recommend process improvements, user guidance, or training opportunities to reduce repeat issues and improve system usage.

Requirements Of the Position:

Minimum of 2 years of experience in help desk, desktop support, or application support roles.
Bilingual communication skills with the ability to assist users clearly and professionally in a fast-paced support environment.
Hands-on experience supporting Active Directory, Microsoft 365, Windows operating systems, and common end-user hardware.
Familiarity with service desk processes, ticket management, and deskside troubleshooting for a range of user technologies.
Exposure to Dynamics 365 F&O and CE support, including issue triage, user access support, and incident resolution or escalation.
Working knowledge of technologies such as Cisco, Citrix, Mac computers, Android devices, and general computer hardware.
Strong troubleshooting, documentation, and organizational skills with a consistent focus on customer service.
Ability to collaborate effectively with internal teams and external vendors to resolve technical and application-related issues.

*This job posting is for a current vacancy with our client.

*Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

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More about this job

Responsibilities

Provide first- and second-level support for end-user devices, Microsoft 365, Windows, and Dynamics 365 F&O and CE, managing tickets through resolution or escalation. Maintain support documentation and asset records, assist with user onboarding and access, and collaborate with internal teams and vendors to resolve issues and improve support processes.

Requirements

Requires at least two years of help desk, desktop support, or application support experience, with hands-on knowledge of Active Directory, Microsoft 365, Windows, and common end-user hardware. Candidates should have exposure to Dynamics 365 F&O and CE, service desk ticketing, strong troubleshooting and documentation skills, and the ability to communicate bilingually and collaborate effectively.

Skills

Help Desk Support
Application Support
Active Directory
Microsoft 365
Windows
Ticket Management
Desktop Troubleshooting
Customer Service
Technical Documentation
User Onboarding and Offboarding
Incident Escalation
Cisco
Citrix
Hardware Support

Visa sponsorship

Not detected in the job text

Keywords

Help Desk
Desktop Support
Application Support
Active Directory
Microsoft 365
Outlook
Teams
SharePoint
OneDrive
Windows
Ticketing Platform
Incident Management
User Access
Onboarding
Offboarding
Cisco
Citrix
Mac Computers
Android Devices
Printers
Network Connectivity
Hardware Troubleshooting
Knowledge Articles
Asset Management
Vendor Coordination
Application Integrations
Issue Escalation
Process Improvement

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