Client Safety Program Lead

We are looking for a strategic and collaborative Client Safety Program Lead to strengthen a healthcare organization's approach to quality and safety in Toronto, Ontario. In this role, you will guide enterprise-wide safety priorities, support accreditation readiness, and help build a culture centred on accountability, learning, and continuous improvement. This position is well suited to a health and safety leader who can translate evidence, performance data, and best practices into practical actions that improve client outcomes.

Responsibilities:
• Direct the planning, rollout, review, and ongoing enhancement of the client safety program to support strong quality and safety results across the organization.
• Define safety priorities, performance measures, and short- and long-range plans that reflect organizational strategy, accreditation expectations, and recognized best practices.
• Track developments in client safety research, sector trends, and emerging standards, and recommend practical improvements based on those insights.
• Advise leaders, departments, and teams on client safety matters by providing subject-matter expertise, guidance, and clear direction.
• Lead client safety governance activities, including facilitating committee work and supporting decision-making on key safety initiatives.
• Foster an environment that encourages openness, shared accountability, reporting, and continuous learning in support of safer care.
• Maintain organizational preparedness for required safety practices related to accreditation and guide teams on meeting safety-related accreditation requirements.
• Oversee incident reporting and follow-up processes, including leading significant event reviews, root cause analysis, and identification of system-level corrective actions.
• Develop organizational methods for safety measurement, reporting, and trend analysis, and use quality improvement and change management approaches to advance sustainable improvements.

• Experience developing safety indicators, dashboards and performance reports, and using quality improvement and change management methods to deliver measurable, lasting improvements.

• Experience leading accreditation readiness activities, implementing Required Safety Practices and monitoring organizational compliance

• Master’s degree in a health-related field or equivalent, recognized patient/client safety certification (e.g., CPPS), and Lean Six Sigma Green Belt certification. (all of these are required)

• Demonstrated ability to analyze safety data, interpret trends, and translate findings into clear recommendations and action plans.

• Proven leadership skills with experience guiding committees, influencing stakeholders, and supporting cross-functional collaboration.

• Familiarity with root cause analysis, Plan-Do-Study-Act methodology, and structured change management practices.

• Excellent communication and facilitation skills, with the ability to provide clear guidance to teams and senior leaders.

• Working knowledge of compliance frameworks, safety procedures, staff training practices, and organizational management systems.