Cloud Systems Analyst

We are looking for a Cloud Systems Analyst to support cloud infrastructure and end-user computing initiatives for a hospitality-focused environment in Toronto, Ontario. This Long-term Contract position is ideal for someone who combines strong cloud platform knowledge with hands-on experience in endpoint management, automation, identity services, and secure system operations. The successful candidate will help maintain scalable cloud-based services, improve operational processes, and contribute to stable day-to-day platform performance.

Responsibilities:

• Monitor cloud-based services and endpoint environments to identify performance issues, track system health, and support timely incident response.
• Manage and support cloud-hosted desktop and endpoint environments to ensure reliable availability, efficient resource utilization, and consistent operational performance.
• Create and maintain automation workflows using PowerShell and Microsoft platform technologies to streamline provisioning, configuration, and ongoing operational support.
• Support endpoint lifecycle management activities including provisioning, onboarding, offboarding, patching, software deployment, and compliance management.
• Coordinate deployment activities across cloud-based environments while helping reduce service interruptions and improve service reliability.
• Maintain accurate configuration management practices to support consistency, traceability, and controlled technology changes.
• Work with security-focused standards and technical controls to help protect endpoints, cloud services, identity platforms, and operational assets.
• Use Atlassian Jira to document tasks, track technical issues, and collaborate effectively with cross-functional stakeholders.
• Support cloud platform improvements and assist with infrastructure, endpoint, and identity-related changes across Microsoft and cloud-based technologies.

Requirements Of the Position:

• Hands-on experience administering and supporting Amazon WorkSpaces environments within enterprise settings, including user provisioning, troubleshooting, access management, and day-to-day operational support.
• Demonstrated experience administering Microsoft Intune, Entra ID (Azure AD), and cloud-managed Windows endpoints.
• Practical knowledge of endpoint provisioning, onboarding/offboarding, device compliance, patch management, and lifecycle management processes.
• Experience supporting cloud-hosted desktop and virtual desktop environments, including Amazon WorkSpaces, Windows 365, Citrix, Azure Virtual Desktop (AVD), or similar technologies.
• Experience coordinating deployments, software rollouts, and maintaining stable, well-documented operational processes.
• Understanding of identity and access management principles, including user provisioning, MFA, Conditional Access, security groups, and directory integration.
• Familiarity with security best practices related to endpoint management, cloud platforms, and access controls.
• Proficiency using ticketing and collaboration tools such as Atlassian Jira, ServiceNow, or similar platforms to support operational workflows and issue management.
• Experience supporting Microsoft 365 technologies, cloud-based collaboration tools, and enterprise productivity platforms.
• Exposure to AWS and Azure cloud environments, including cloud administration, user management, infrastructure support, and endpoint integration activities.

*This job posting is for a current vacancy with our client.

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