Credit Collections Supervisor
- Pointe-Claire, QC, Canada
$75,000 to $85,000 CAD / year · Full-time
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Job details
- Pay
- $75,000 to $85,000 CAD / year
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Are you an experienced credit and collections professional with strong leadership skills and a background in retail or high-volume distribution?
We’re looking for a Credit & Collections Manager to lead credit risk management, collections, and cash application activities while maintaining strong customer relationships and supporting the company’s financial performance.
🔎 Key Responsibilities
- Evaluate the creditworthiness of major retail chains, corporate accounts, and independent customers.
- Establish and manage credit limits, payment terms, and customer risk ratings.
- Investigate and resolve customer deductions, chargebacks, shipping disputes, and short payments.
- Monitor accounts receivable exposure, bad debt provisions, and Days Sales Outstanding (DSO).
- Oversee collections activities while maintaining positive customer relationships.
- Collaborate with Sales, Inventory Control, and Logistics to ensure appropriate credit controls and timely order releases.
- Supervise a team of two employees across Credit, Collections, and Cash Application.
- Prepare credit risk assessments and management reports for executive leadership.
✅ What We’re Looking For
- Experience in credit management, collections, and accounts receivable.
- Strong knowledge of credit risk assessment and customer account management.
- Experience working with retail accounts, major chains, or high-volume distribution environments.
- Proven leadership and team management capabilities.
- Strong analytical, problem-solving, and communication skills.
- Ability to collaborate effectively across multiple departments.
More about this job
Responsibilities
Lead credit risk management, collections, and cash application, including assessing customer creditworthiness, setting credit terms and limits, and resolving deductions, chargebacks, shipping disputes, and short payments. Monitor receivables exposure and DSO, supervise a two-person team, collaborate with Sales and operations teams on credit controls and order releases, and report credit risks to executive leadership.
Requirements
Candidates should have experience in credit management, collections, and accounts receivable, preferably with retail accounts, major chains, or high-volume distribution. The role requires strong credit risk assessment, leadership, analytical, problem-solving, communication, and cross-departmental collaboration skills.
Skills
- Credit Risk Assessment
- Credit Management
- Collections
- Accounts Receivable
- Cash Application
- Credit Limit Management
- Customer Account Management
- Dispute Resolution
- Bad Debt Provisioning
- Team Leadership
- Financial Reporting
- Analytical Problem-Solving
- Cross-Functional Collaboration
Visa sponsorship
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Categories
- Finance & Accounting
- Management & Leadership
- Retail
- Logistics
Keywords
- Credit Risk Management
- Creditworthiness
- Credit Limits
- Payment Terms
- Customer Risk Ratings
- Accounts Receivable
- Collections
- Cash Application
- Customer Deductions
- Chargebacks
- Shipping Disputes
- Short Payments
- Receivables Exposure
- Bad Debt Provisions
- Days Sales Outstanding (DSO)
- Credit Controls
- Order Releases
- Credit Risk Assessments
- Management Reporting
- Retail Accounts
- High-Volume Distribution
- Customer Relationships
- Team Supervision