Director of Learning and Development

Director, Learning & Development

Position Overview

The Director, Learning & Development is responsible for defining and implementing the organization's enterprise learning strategy in support of a high-performance culture. The objective is to provide continuous learning opportunities that equip employees with the knowledge, skills, and capabilities required to drive business results and support career growth.

This role owns the enterprise-wide learning ecosystem and is accountable for the design, delivery, governance, and continuous improvement of learning and development programs across corporate, retail, and operational teams. The Director plays a key role in fostering a culture where employees have access to meaningful development opportunities, leaders are equipped to develop talent, and learning is embedded into day-to-day work.

Key Performance Indicators

• On-time and on-budget delivery of learning initiatives
• Quality, adoption, and utilization of learning platforms and programs
• Learning participation and completion rates
• Internal stakeholder satisfaction
• Team engagement and effectiveness

Key Responsibilities

• Partner with senior HR and business leaders to shape the organization's people and capability strategy, ensuring learning investments support business performance and growth.
• Lead the development and implementation of the corporate learning academy, ensuring learning platforms, content, and experiences are scalable, engaging, data-driven, and aligned with organizational priorities.
• Identify capability gaps and translate them into prioritized learning strategies, programs, and solutions.
• Develop and execute a multi-year learning roadmap that includes leadership development, functional skills training, onboarding, compliance training, digital learning, and career development.
• Build and lead a high-performing Learning & Development team, establishing clear standards for execution, accountability, and impact.
• Define success metrics and use learning analytics to measure effectiveness, engagement, knowledge retention, and business impact.
• Stay current on emerging trends in learning, leadership development, digital learning technologies, and organizational capability building.
• Collaborate with HR and business leaders to identify future workforce skills and development needs.
• Support annual planning, budgeting, and prioritization across the learning portfolio.
• Lead change management and adoption efforts related to learning and capability-building initiatives.
• Create scalable development pathways for frontline employees, people leaders, and corporate teams.

Qualifications

• 10+ years of progressive experience in Learning & Development, Leadership Development, Organizational Development, Talent Development, or Capability Building within a large, complex organization.
• Bachelor's degree in Human Resources, Education, Organizational Development, Adult Learning, or a related discipline.
• Strong knowledge of adult learning principles, instructional design, leadership development, and enterprise capability-building strategies.
• Experience designing and delivering customized learning programs for both operational/frontline and corporate employee populations.
• Expertise with learning technologies, learning management systems (LMS), learning experience platforms (LXP), digital learning tools, and learning measurement methodologies.
• Demonstrated ability to use data and insights to drive decision-making and measurable business outcomes.
• Strong leadership, strategic thinking, change management, and stakeholder management skills.
• Proven ability to balance innovation with execution in a fast-paced environment.
• Passion for employee development, organizational growth, and creating exceptional learning experiences.