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A
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Robert Half

Information Technology Infrastructure Engineer

AB, Canada
Edmonton, AB, Canada

$70,000 to $80,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $70,000 to $80,000 CAD / year
Job type: Full-time
Apply by: Dec 5, 2026
Experience: 4+ years of experience in an IT support or infrastructure role
Posting language: English
Posted: Nov 5, 2026

Original job description

Intermediate Infrastructure Engineer

Permanent, Full-Time

Office-Based with On-Site Client Work in Edmonton

Position Overview

Our client is seeking an Intermediate Infrastructure Engineer to support and maintain diverse IT environments across multiple client settings. This is a hands‑on technical role ideal for someone looking to deepen their experience across infrastructure, networking, and cloud technologies while taking ownership of escalated support and client-facing work.

This role offers real exposure to infrastructure environments rather than scripted or repetitive tasks, with opportunities to work directly on servers, networks, identity systems, and client projects. The successful candidate will balance day‑to‑day support with infrastructure initiatives while building toward a well‑rounded infrastructure engineering skill set.

Key Responsibilities

Infrastructure Installation and Support

Install, configure, and support IT infrastructure across client environments, including workstations, servers (physical and virtual), peripherals, and related hardware
Work with networking and infrastructure components such as switches, firewalls, and power systems
Troubleshoot and resolve hardware, software, and infrastructure issues across supported environments

Service Desk Escalations and Operations

Handle Tier 2 escalations from the service desk
Monitor systems and respond to alerts and incidents
Support ongoing maintenance and issue resolution across client environments

Client Interaction

Communicate clearly and professionally with client stakeholders at all levels, including senior leadership
Translate technical issues into clear, understandable language for non‑technical audiences

Operational Discipline

Document all work accurately and consistently
Maintain accurate time tracking and task updates
Follow established internal processes, standards, and best practices

Required Qualifications

Completion of a post‑secondary program in Information Technology or a related field
4+ years of experience in an IT support or infrastructure role
Working knowledge of:
Windows environments
Networking fundamentals
Microsoft 365 and cloud platforms
Identity and access technologies (directory services, cloud identity)
Endpoint and device management
Backup and disaster recovery concepts
Security fundamentals
Strong troubleshooting skills and ability to work independently
Excellent communication skills with a client‑service mindset
Strong documentation and organizational skills
Ability to manage time effectively in a client‑focused environment
Professional, reliable, and adaptable with a strong problem‑solving orientation

Preferred Qualifications

Industry certifications (e.g., entry‑ to mid‑level infrastructure or networking certifications)
Exposure to IT service management practices
Experience working with ticketing systems
Scripting or automation experience (e.g., PowerShell)

Additional Requirements

Ability to travel locally to client sites as needed
Comfortable working hands‑on with IT infrastructure, including servers and network equipment
Ability to meet the physical requirements of the role, including lifting and handling equipment

What Success Looks Like

First 30 Days

Learn internal processes, standards, and supported client environments
Begin handling tickets and assisting with infrastructure work

First 60 Days

Independently resolve Tier 2 support issues
Contribute meaningfully to installations and client support activities

First 90 Days

Consistently manage assigned work and escalations
Demonstrate strong technical capability, reliability, and ownership

Why This Opportunity

This role provides direct exposure to real infrastructure environments and real client challenges. The successful candidate will gain hands‑on experience with a wide range of technologies and build practical skills that support progression into senior infrastructure or engineering roles.

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More about this job

Responsibilities

Install, configure, maintain, and troubleshoot infrastructure across client environments, including workstations, physical and virtual servers, networks, and related equipment. Handle Tier 2 escalations, monitor systems and incidents, communicate with client stakeholders, and maintain accurate documentation and task records.

Requirements

Requires completion of a post-secondary program in IT or a related field and at least four years of IT support or infrastructure experience. Candidates should have working knowledge of Windows, networking, Microsoft 365 and cloud platforms, identity systems, endpoint management, backup and disaster recovery, and security, along with strong troubleshooting, communication, and organizational skills.

Skills

IT Infrastructure Support
Windows Environments
Networking
Microsoft 365
Cloud Platforms
Identity and Access Management
Endpoint and Device Management
Backup and Disaster Recovery
Security Fundamentals
Troubleshooting
Client Communication
Technical Documentation
PowerShell
Ticketing Systems
IT Service Management

Visa sponsorship

Not detected in the job text

Keywords

IT Infrastructure
Windows
Networking
Microsoft 365
Cloud Platforms
Directory Services
Cloud Identity
Identity and Access Management
Endpoint Management
Device Management
Backup and Disaster Recovery
Security
Physical Servers
Virtual Servers
Workstations
Switches
Firewalls
Power Systems
Tier 2 Support
Service Desk
System Monitoring
Incident Response
Ticketing Systems
IT Service Management
PowerShell
Infrastructure Installation
Client Support
Technical Documentation

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