Information Technology Team Lead

Robert Half are exclusively supporting an Ontario based NFP with their search for an IT Team Lead. This is an opportunity to join an organisation who are having a positive impact on the community, whilst working on exciting tech projects.

Required Experience:

• 5+ years of experience in IT operations, technical support, systems administration, or infrastructure support.
• Previous experience acting as a technical lead, senior team member, mentor, or people leader. Formal management experience is beneficial but not required.
• Strong customer service and service delivery mindset, with a passion for supporting end users and building relationships across the business.
• Experience working within Microsoft 365 environments, including Teams, SharePoint, Exchange Online and related technologies.
• Experience supporting macOS environments, including endpoint management, hardware deployment, software updates and device lifecycle management.

Data & Reporting Skills

• Foundation in data management and reporting.
• Experience writing and troubleshooting SQL queries.
• Exposure to business intelligence and reporting tools such as Power BI, SSRS, Tableau or similar platforms.
• Understanding of data governance, data quality, access controls and information management best practices.

Leadership & Communication

• Demonstrated ability to coach, mentor or support junior team members.
• Strong stakeholder management skills and the ability to communicate effectively with both technical and non-technical audiences.
• Collaborative and approachable leadership style with a focus on partnership and service excellence.
• Comfortable working in a fast-paced environment supporting multiple locations and stakeholders.
• Preferred Experience
• Experience supporting organisations that handle sensitive personal, healthcare or client information.