Inside Sales Representative

Build Strong Customer Relationships. Drive Sales. Grow Your Career.

Our client, a recognized leader in the industrial distribution sector, is seeking an experienced Inside Sales Representative to join their Delta, BC branch.

This is an excellent opportunity for a customer-focused sales professional with experience in industrial products, pipe, valves, fittings, fire protection, or plumbing-related industries. The successful candidate will play a key role in supporting customers, driving branch sales, and building long-term relationships across Delta and the surrounding area.

About the Role

The Inside Sales Representative will be responsible for managing customer inquiries, processing sales orders, preparing quotations, and coordinating deliveries. This individual will serve as a key point of contact for customers regarding pricing, scheduling, product availability, and delivery timelines.

The ideal candidate thrives in a fast-paced environment, enjoys solving customer issues, and has the technical aptitude to understand and communicate product information effectively.

Key Responsibilities

Receive and process customer sales orders via phone, email, fax, and through sales representatives

Enter order details accurately into the system and coordinate non-stock material requirements with purchasing teams

Prepare quotations, communicate product specifications, and follow up with customers as required

Coordinate delivery schedules with warehouse staff and customers to ensure timely fulfillment

Investigate and resolve customer concerns by liaising with outside sales, accounting, purchasing, and warehouse teams

Use consultative selling techniques to promote complementary, substitute, and specially priced products

Follow up on direct shipments to ensure orders, deliveries, and billing are completed accurately and on time

Process returns and prepare documentation for customer returns and supplier claims

Maintain current knowledge of company products, services, and industry trends

Participate in inventory counts, trade shows, special sales functions, and training programs

Prepare reports and provide updates on customer activity and sales opportunities

Qualifications

Minimum of 2 years of experience in customer service, sales, or warehouse operations, preferably within an industrial or related environment

Previous experience with pipe, valves, fittings, fire protection, plumbing, or industrial products is strongly preferred

Strong business development and relationship-building skills

Post-secondary education in Sales, Marketing, Business Administration, or equivalent industry experience is considered an asset

Excellent communication, interpersonal, and problem-solving skills

Strong attention to detail and a high level of accuracy

Ability to understand and communicate technical product information

Intermediate computer skills including Microsoft Word, Excel, Outlook, and web-based systems

Strong mathematical and organizational skills

Self-motivated with the ability to manage priorities independently in a fast-paced environment

Why Consider This Opportunity?

This organization is committed to employee development and provides ongoing training and growth opportunities, including:

On-the-job training

Product knowledge development

Education assistance programs

Mentorship and leadership development

Professional development webinars and seminars

In addition, employees enjoy:

Competitive compensation

Comprehensive health benefits

RRSP matching program

Learning and development opportunities

Employee-focused programs

Additional holiday closures

A positive and supportive team environment

If this sounds like an exciting opportunity and you would like to be part of a growing and fantastic team, apply now!