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Added 13 mins ago
W
Associate Client Advocate (Account Manager) - Natural Resources
WTW
Calgary, AB
- Full-time
Oversee the client-specific renewal process and implementation of renewal strategies.
Added 59 mins ago
Line Lead - Packaging
Molson Coors
Chilliwack, BC
In the role of Line Lead - Packaging working in Chilliwack, BC you will be part of the Packaging Team. The Line Leader has 24 hour accountability for results, Daily Management Systems…
Added 59 mins ago
Plant Wide Team Lead
Molson Coors
Chilliwack, BC
…and personal leadership. This position is accountable for the implementation of programs, policies and procedures; in addition to coordinating efforts and resources across teams to achieve…
Added 1 hour ago
EJ
Canada Initiative Leader
Edward Jones
Mississauga, ON
- $99,900 to $170,000 CAD / year
- Full-time
…management, risk mitigation, service readiness, operational implementation, and overall execution. The role holds significant influence across Canada Operations, driving solutions that…
Added 1 hour ago
R|
Research Assistant - Public Engagement
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
As Research Assistant (public engagement), you will be responsible for the development, implementation, and evaluation of CADeN’s public engagement campaign. As part of this work, you will…
Added 1 hour ago
A
Sales Specialist ( 13 Month Contract )
ABB
Saint-Jean-sur-Richelieu, QC · St-Jean-Sur-Richelieu, QC
- Full-time
At ABB, we help industries run leaner and cleaner - and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join…
Added 1 hour ago
R|
Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…with data collection tool development, electronic data capture implementation, and data management. The incumbent will also contribute to platform policy development and building internal…
Added 1 hour ago
AI
Technical Lead – IVR & Contact Center Applications
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
Lead the design, development, implementation, and support of IVR and Contact Center applications.
Added 1 hour ago
KF
Executive Director of Intergovernmental Relations
K'ómoks First Nation
BC · British Columbia, Canada
- $123,000 to $143,000 CAD / year
- Full-time
…governments and external partners. In this position, you will lead K'ómoks' intergovernmental strategy, making sure the Nation's values, governance priorities, and long-term vision are…
Added 1 hour ago
C
Communication Specialist, BORN - Permanent Full-Time (1.0)
CHEO
Ottawa, ON
- Full-time
Support the development, implementation and continuous improvement of the communication strategy for BORN Ontario
Added 1 hour ago
SENIOR ENTERPRISE TECHNOLOGY PROCUREMENT & CONTRACT SPECIALIST
City of Toronto
Toronto, ON
Works with the Team Lead to develops and implements innovative procurement strategies to optimize sourcing processes, leverage technology advancements and drive continuous improvement in…
Added 1 hour ago
HH
Application Specialist (EPIC) - Cadence
Hamilton Health Sciences
Hamilton, ON
- Full-time
Project Management / Implementation (lead, facilitate, educate and work collaboratively with stakeholders and project team members; mitigate risk associated with project timelines & course…
Added 1 hour ago
HH
Nurse Practitioner - Pediatric Diabetes-Endocrine
Hamilton Health Sciences
Hamilton, ON
- Full-time
…program and academic settings; initiate, participate, and/or lead programs, presentations, publications, evaluations, research initiatives and other system changes to continue the…
Added 2 hours ago
WM
Operations manager
Westcliff Management Ltd
AB · Edmonton, AB
- Full-time
Lead the day-to-day operations, maintenance, safety, sustainability, and physical condition of the shopping centre, including building systems, common areas, and exterior site operations.
Added 2 hours ago
IU
Program Manager – Retail Supply Chain Transformation
iTech US Inc
Toronto, ON
- Full-time
Lead implementation and upgrades of WMS, OMS, inventory management, transportation/logistics, and other supply chain platforms.
Added 2 hours ago
GC
Supervisor Maintenance, Facilities
Glencore Canada
Sparwood, BC
- $123,000 to $145,000 CAD / year
- Full-time
Lead unionized hourly workers, contractors and collaborate closely with other external partners
Added 2 hours ago
TC
Assistant Vice President (AML/CDD)
The Citco Group Limited
Toronto, ON
- Full-time
Lead, supervise, and develop a team of AML/CDD specialists, ensuring strong performance, quality, and motivation.
Added 2 hours ago
UO
Tech/Facility Support Analyst, UCalgary Continuing Education
University of Calgary
Calgary, AB
- Part-time
…universities by 2022, fully engaging the communities we both serve and lead. The University of Calgary Downtown Campus, which opened in 2010, offers programs by Continuing Education and the…
Added 2 hours ago
FT
Associate Dean, Norton Wolf School of Aerospace, Information, and Defence Technologies
Fanshawe Toronto@ILAC
London, ON
- Full-time
…Candidates will bring the capacity, experience, and passion to lead complex and evolving portfolios while navigating opportunities across higher education, industry, government, and the…
Added 2 hours ago
Quality Manager
I M P Group International Inc.
Amherst, NS
Identify process improvement opportunities, and lead through to implementation.
Added 2 hours ago
M
Manager, Customer Success, MYLE Adoption and AI Innovations
Medfar
Montreal, QC
- Full-time
Global Adoption Strategy: Define and lead the adoption strategy for the entire MYLE platform (core clinical and administrative modules) as well as its AI innovations (Scribe AI, AI Document…
Added 2 hours ago
RM
Specialist, Education LTC
Regional Municipality of Peel
Canada
- Other
As a key member of the Practice, Education and Innovation team, you will lead the planning, development, implementation, and continuous improvement of education programs across our five…
Added 3 hours ago
RS
Gestionnaire principal de la location/Senior Manager Rental
Ryder System, Inc.
Montreal, QC
- Full-time
Added 3 hours ago
M
Manager, Customer Success, MYLE Adoption and AI Innovations
MEDFAR
Montreal, QC
- Full-time
Global Adoption Strategy: Define and lead the adoption strategy for the entire MYLE platform (core clinical and administrative modules) as well as its AI innovations (Scribe AI, AI Document…
Added 3 hours ago
PC
Area Manager - M&M Food Market
Parkland Corporation
Calgary, AB
- Full-time
…the brand standards, a full review of our National Program implementation/execution and an overall view of the customer experience/feedback at the…

Robert Half

Senior Service Designer

Toronto, ON, Canada

Contract

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Applications open in a new tab.

Job details

Job type: Contract
Apply by: Nov 5, 2026
Experience: 8+ years of experience in Service Design, ideally within complex technology or digital environments.
Posting language: English
Posted: Oct 6, 2026

Original job description

We are looking for an experienced Senior Service Designer to support strategic, end-to-end service design initiatives for a large technology organization. This role focuses on connecting experiences across products, platforms, processes, and customer touchpoints while helping teams identify opportunities to improve adoption, engagement, and overall business outcomes. The successful candidate will bring strong systems thinking, stakeholder management, and facilitation skills to complex design challenges.

Responsibilities:

Lead end-to-end service design initiatives across products, platforms, processes, and customer touchpoints.
Develop service blueprints, journey maps, journey architecture, and implementation recommendations.
Identify gaps, opportunities, and dependencies across complex customer and user experiences.
Partner with senior stakeholders to define problems, shape project direction, and influence strategic decisions.
Facilitate workshops, design sprints, and co-design sessions to drive stakeholder alignment and action.
Apply a growth-focused design approach to identify opportunities to improve customer acquisition, adoption, engagement, and business outcomes.
Leverage AI tools to support research synthesis, pattern recognition, journey mapping, and opportunity identification.
Collaborate across product, technology, design, and business teams on a variety of strategic initiatives.
Apply systems thinking to understand how people, processes, technology, and products interact across the broader customer experience.
Help strengthen service design practices and promote connected, customer-focused thinking across teams.

Requirements

8+ years of experience in Service Design, ideally within complex technology or digital environments.
Strong portfolio demonstrating strategic, end-to-end service design work and influence on complex initiatives.
Strong experience with service blueprints, customer journey mapping, journey architecture, and systems thinking.
Proven ability to work with and influence senior-level stakeholders.
Experience facilitating workshops, design sprints, and collaborative design sessions.
Strong understanding of how customer experience and service design can contribute to business growth and adoption.
Hands-on experience incorporating AI tools into research and design workflows.
Proficiency with Figma and Miro.
Strong communication, collaboration, and stakeholder management skills.
Ability to work effectively across multiple teams and initiatives in a highly collaborative environment.

Apply About employer

More about this job

Responsibilities

Lead strategic, end-to-end service design initiatives, creating blueprints, journey maps, and implementation recommendations while identifying gaps and opportunities across customer experiences. Partner with senior stakeholders and cross-functional teams, facilitate collaborative design sessions, and use systems thinking and AI tools to improve adoption, engagement, and business outcomes.

Requirements

Requires 8+ years of service design experience, a portfolio demonstrating strategic end-to-end work, and expertise in service blueprints, journey mapping, journey architecture, and systems thinking. Candidates should be able to influence senior stakeholders, facilitate collaborative sessions, connect design to business growth, use AI tools in research and design workflows, and work proficiently with Figma and Miro.

Skills

Service Design
Systems Thinking
Service Blueprinting
Customer Journey Mapping
Journey Architecture
Stakeholder Management
Workshop Facilitation
Design Sprints
Co-Design
Strategic Design
Growth-Focused Design
AI-Assisted Research
Figma
Miro
Communication
Cross-Functional Collaboration

Visa sponsorship

Not detected in the job text

Keywords

Service Design
End-to-End Service Design
Service Blueprints
Customer Journey Mapping
Journey Architecture
Systems Thinking
Stakeholder Management
Strategic Decision-Making
Workshop Facilitation
Design Sprints
Co-Design
Customer Experience
Customer Acquisition
Adoption
Engagement
Business Growth
Artificial Intelligence
Research Synthesis
Pattern Recognition
Opportunity Identification
Figma
Miro
Technology
Digital Environments
Cross-Functional Collaboration

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