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Added 14 mins ago
GT
Content Designer - WCAG/Accessibility
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $70 to $80 CAD / hour
- Contract
Experience in a design-related discipline (industrial design, user-centred design, visual design, design strategy, design management, human factors, psychology, human-computer interaction,…
Added 44 mins ago
CS
UX/UI Designer
CQ Search Group Ltd.
Toronto, ON
- Contract
We are seeking an experienced Senior UX/UI Designer to support the design and delivery of user-centered digital experiences. This role will work closely with business stakeholders,…
Added 1 hour ago
A
Senior User Experience Designer
Akkodis
Toronto, ON
- Contract
Relevant experience creating GUI designs based on user interaction and performance
Added 1 hour ago
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Maximo Lead with RHOP
Galent
Calgary, AB
- Contract
Experience in Maximo Configuration Domain Database configuration Application Designer
Added 1 hour ago
M
Marketing Content Manager
MEDFAR
Montreal, QC
- Full-time
Act as a power-user and internal champion of AI for marketing and content creation.
Added 1 hour ago
M
Marketing Content Manager
Medfar
Montreal, QC
- Full-time
Act as a power-user and internal champion of AI for marketing and content creation.
Added 2 hours ago
TR
UX/UI Designer
Top Recruitment
Toronto, ON
- Contract
Proven experience as a UX, UI, or Interaction Designer for web and mobile applications.
Added 2 hours ago
MS
Senior User Experience Designer
MSZ Systems
Toronto, ON
- Contract
We are seeking an experienced Senior UX Designer to lead user-centred design initiatives for web and mobile digital services.
Added 3 hours ago
Technical Interface Designer II - EA SPORTS FC
Electronic Arts
Vancouver, BC
The Technical Interface Designer (TID) bridges the gap between artists and software engineers by combining artistic skills and experience with programming and scripting. The TID is part of…
Added 3 hours ago
AC
Rq11538, Rq11539 and RQ11541 - UX Designer - Senior
A.T. Consulting & Recruiting Inc.
Toronto, ON
- Contract
Relevant experience creating GUI designs based on user interaction and performance
Added 3 hours ago
M
RQ11541 - UX Designer - Senior
Maarut
Toronto, ON
- Contract
ensure a great user experience, iterate upon it in accordance with
Added 3 hours ago
M
RQ11538 - UX Designer - Senior
Maarut
Toronto, ON
- Contract
ensure a great user experience, iterate upon it in accordance with
Added 3 hours ago
M
RQ11539 - UX Designer - Senior
Maarut
Toronto, ON
- Contract
ensure a great user experience, iterate upon it in accordance with
Added 3 hours ago
ServiceNow Senior Technical Advisor
Bell
Montreal, QC
Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell’s Strategic Imperative to Champion…
Added 3 hours ago
I-
Building Automation Designer – Graphical Interfaces & Technical Drawing
I8IS - Infiniti Software Solutions
Quebec, QC
- Full-time
…(specifically HVAC and hydronic systems) to produce graphical user…
Added 4 hours ago
RT
Senior UX Designer
Russell Tobin
Toronto, ON
- $70 to $80 CAD / hour
- Contract
Relevant experience creating GUI designs based on user interaction and performance
Added 4 hours ago
AI
Senior UX Designer (Onsite)
Avanciers Inc.
Toronto, ON
- $80 to $90 CAD / hour
- Contract
Relevant experience creating GUI designs based on user interaction and performance
Added 4 hours ago
2I
UX Designer
2iSolutions Inc.
Toronto, ON
- Contract
· Relevant experience creating GUI designs based on user interaction and performance.
Added 4 hours ago
RT
Senior User Experience Designer
Russell Tobin
Toronto, ON
- $80 to $85 CAD / hour
- Contract
Design the overall functionality of the product in order to ensure a great user experience, iterate upon it in accordance with user-testing.
Added 4 hours ago
B
Senior User Experience Designer
Bevertec
Toronto, ON
- Contract
Experience creating GUI designs based on user interaction and performance
Added 4 hours ago
BA
Senior Interior Designer
B+H Architects
Toronto, ON · B+H Canada Toronto
- Full-time
Working within a multidisciplinary team of architects, engineers, and consultants, the Senior Interior Designer will coordinate design development, mentor junior staff, support stakeholder…
Added 5 hours ago
2I
Senior User Experience Designer
2iSolutions Inc.
Toronto, ON
- Contract
Relevant experience creating GUI designs based on user interaction and performance.
Added 5 hours ago
MS
Senior User Experience Designer
MSZ Systems
Toronto, ON · Greater Toronto Area, Canada
- Contract
We are seeking an experienced Senior UX Designer to lead user-centred design initiatives for web and mobile digital services.
Added 5 hours ago
SD
UX/UI Designer
Symbiotic Digital
ON · Downsview Central, Ontario
- Contract
overall product functionality to deliver a strong user experience and
Added 6 hours ago
P
Senior UX Designer - 3x
Procom
Toronto, ON
- $72 to $96 CAD / hour
- Contract
The Senior UX Designer will be responsible for creating intuitive and user-friendly interfaces for various digital projects. This role involves designing and iterating on product…

Robert Half

Senior Service Designer

Toronto, ON, Canada

Contract

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Applications open in a new tab.

Job details

Job type: Contract
Apply by: Nov 5, 2026
Experience: 8+ years of experience in Service Design, ideally within complex technology or digital environments.
Posting language: English
Posted: Oct 6, 2026

Original job description

We are looking for an experienced Senior Service Designer to support strategic, end-to-end service design initiatives for a large technology organization. This role focuses on connecting experiences across products, platforms, processes, and customer touchpoints while helping teams identify opportunities to improve adoption, engagement, and overall business outcomes. The successful candidate will bring strong systems thinking, stakeholder management, and facilitation skills to complex design challenges.

Responsibilities:

Lead end-to-end service design initiatives across products, platforms, processes, and customer touchpoints.
Develop service blueprints, journey maps, journey architecture, and implementation recommendations.
Identify gaps, opportunities, and dependencies across complex customer and user experiences.
Partner with senior stakeholders to define problems, shape project direction, and influence strategic decisions.
Facilitate workshops, design sprints, and co-design sessions to drive stakeholder alignment and action.
Apply a growth-focused design approach to identify opportunities to improve customer acquisition, adoption, engagement, and business outcomes.
Leverage AI tools to support research synthesis, pattern recognition, journey mapping, and opportunity identification.
Collaborate across product, technology, design, and business teams on a variety of strategic initiatives.
Apply systems thinking to understand how people, processes, technology, and products interact across the broader customer experience.
Help strengthen service design practices and promote connected, customer-focused thinking across teams.

Requirements

8+ years of experience in Service Design, ideally within complex technology or digital environments.
Strong portfolio demonstrating strategic, end-to-end service design work and influence on complex initiatives.
Strong experience with service blueprints, customer journey mapping, journey architecture, and systems thinking.
Proven ability to work with and influence senior-level stakeholders.
Experience facilitating workshops, design sprints, and collaborative design sessions.
Strong understanding of how customer experience and service design can contribute to business growth and adoption.
Hands-on experience incorporating AI tools into research and design workflows.
Proficiency with Figma and Miro.
Strong communication, collaboration, and stakeholder management skills.
Ability to work effectively across multiple teams and initiatives in a highly collaborative environment.

Apply About employer

More about this job

Responsibilities

Lead strategic, end-to-end service design initiatives, creating blueprints, journey maps, and implementation recommendations while identifying gaps and opportunities across customer experiences. Partner with senior stakeholders and cross-functional teams, facilitate collaborative design sessions, and use systems thinking and AI tools to improve adoption, engagement, and business outcomes.

Requirements

Requires 8+ years of service design experience, a portfolio demonstrating strategic end-to-end work, and expertise in service blueprints, journey mapping, journey architecture, and systems thinking. Candidates should be able to influence senior stakeholders, facilitate collaborative sessions, connect design to business growth, use AI tools in research and design workflows, and work proficiently with Figma and Miro.

Skills

Service Design
Systems Thinking
Service Blueprinting
Customer Journey Mapping
Journey Architecture
Stakeholder Management
Workshop Facilitation
Design Sprints
Co-Design
Strategic Design
Growth-Focused Design
AI-Assisted Research
Figma
Miro
Communication
Cross-Functional Collaboration

Visa sponsorship

Not detected in the job text

Keywords

Service Design
End-to-End Service Design
Service Blueprints
Customer Journey Mapping
Journey Architecture
Systems Thinking
Stakeholder Management
Strategic Decision-Making
Workshop Facilitation
Design Sprints
Co-Design
Customer Experience
Customer Acquisition
Adoption
Engagement
Business Growth
Artificial Intelligence
Research Synthesis
Pattern Recognition
Opportunity Identification
Figma
Miro
Technology
Digital Environments
Cross-Functional Collaboration

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