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Added 6 mins ago
O
Sr. Manager Corporate Development
OpenText
Toronto, ON
- Full-time
Strategic Program Leadership: Lead teams in tackling critical, strategic initiatives through analytical problem solving, effective project management, cross-functional collaboration, and…
Added 6 mins ago
H
Senior Account Manager
helloDarwin
Montreal, QC
- Full-time
Lead discovery meetings to understand each client's projects, financial priorities and operational challenges
Added 6 mins ago
IH
Estimator
Impact HR
Calgary, AB
- Full-time
Reporting to the VP Procurement, you will lead piping estimates and tenders for projects in Calgary and the surrounding area. You will work closely with the estimating, operations, project…
Added 20 mins ago
IS
Project Manager
Idealogical Systems Inc
Markham, ON
- Full-time
We are looking for an experienced Project Manager to lead client-facing XR development projects and strengthen our delivery practices as we grow.
Added 36 mins ago
RR
Android & Robotics Software Developer
Remote Robotic
Ottawa, ON · Kanata, ON
- $40 to $55 CAD / hour
- Contract
AirMetal is looking for an experienced Android and robotics software developer to lead the development of TacMesh and its Android ground control application.
Added 36 mins ago
AA
Government Proposal Writer
Acumen Agency™ | Canada
Canada
- Contract
Added 36 mins ago
AS
Vmware Consultant
Alquemy Search & Consulting
AB · Edmonton, AB
- Contract
Providing input to the IS Infrastructure project deliverables (schedules, test plans, test results, implementation plans, transition to operations, processes/procedures) and other documents…
Added 36 mins ago
BC
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 36 mins ago
BC
Communication Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 36 mins ago
BA
Manager, Payment Operations
Borderless AI
Toronto, ON
- Full-time
Borderless AI is looking for a highly organized, detail-oriented Manager, Payment Operations, to help lead our day-to-day payment operations as we scale. You'll manage cross-functional…
Added 36 mins ago
E
Manager, Facilities and Safety
Eva's
Toronto, ON
- $74,548.2 to $86,261.76 CAD / year
- Full-time
…critical thinking, organizational and time management skills. Lead a team of facilities staff, including maintenance coordinators and custodial staff, ensuring high performance and…
Added 36 mins ago
BT
Senior Salesforce Developer
BULL TECHNICAL SERVICES LIMITED
Toronto, ON
- Contract
Defining and tracking SLA/ project’s progress, lead technical team and provide technical help·
Added 50 mins ago
OT
Sr. Systems Analyst
Open Text Corporation
Mississauga, ON · Waterloo, ON
- Other
…combines technical expertise, analytical and strategic thinking, project leadership and effective communication to understand business requirements and deliver reliable IT solutions. The…
Added 50 mins ago
RB
Manager, Business Management & Optimization
Royal Bank of Canada
Toronto, ON
- Full-time
Reporting to the Director, Business Management & Optimization, you will lead initiatives that improve how Fund Administration operates through business transformation, process improvement,…
Added 50 mins ago
RB
Associate, Corporate Development
Royal Bank of Canada
Toronto, ON
- Full-time
Lead the preparation of strategic analysis of potential growth areas for RBC
Added 1 hour ago
DL
Project Manager
DiBRACON Ltd.
Toronto, ON
- Full-time
Lead project planning, procurement, and coordination activities, including subcontractor tendering, bid evaluations, scope reviews, and contract negotiations.
Added 1 hour ago
W
Material Handler I
Worley
Moose Jaw, SK · Regina, SK
- Full-time
Project Materials Lead or Material Controller roles
Added 1 hour ago
LI
Project Manager/Leader Senior
Lotus IT Solutions
Toronto, ON · Greater Toronto Area, Canada
- Contract
…Business Service Delivery and Procurement, is seeking a Senior Project Manager/Leader to plan and lead complex, multi-ministry audio-visual and telecommunications technology initiatives.…
Added 1 hour ago
LI
Systems Testing/QA Specialist
Lotus IT Solutions
Enterprise, ON
- Contract
…full-time onsite engagement. The successful candidate will lead and execute comprehensive quality assurance activities across complex enterprise systems, including COTS applications such as…
Added 1 hour ago
RW
Sales Executive
Ridley Windows & Doors West
Milton, ON
- Full-time
…following up on inquiries and referrals. The role involves visiting project sites, understanding technical specifications and design requirements, and collaborating with internal teams to…
Added 1 hour ago
P
National Account Manager - Digital Commerce eGrocery
PepsiCo
Mississauga, ON
- Full-time
Specifically lead our eCommerce Fundamentals Forum with eCom team and MBS partners.
Added 2 hours ago
S
Marketing Manager
Scrollandbrowse
Mississauga, ON
- Full-time
Keep content calendars and project trackers current so everyone knows what’s due and who’s responsible.
Added 2 hours ago
W
Senior Finance Manager
WalterFedy
Kitchener, ON
- Full-time
In this role, you'll lead core finance functions including month-end close, financial reporting, accounts payable, and financial operations. You'll strengthen controls, build scalable…
Added 2 hours ago
Journeyman Electrician
Right Time Group of Companies
Kingston, ON
Lead in the successful completion of residential electrical & HVAC projects
Added 2 hours ago
M
Customer and Partner Engagement Manager
Microsoft
Goodwood, ON
- Full-time
Lead the rhythm to support executive-sponsored accounts, including developing engagement plans, establishing clear objectives and measures of success, providing strategic customer insights,…

Robert Half

Senior Service Designer

Toronto, ON, Canada

Contract

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Applications open in a new tab.

Job details

Job type: Contract
Apply by: Dec 2, 2026
Experience: 8+ years of experience in Service Design, ideally within complex technology or digital environments.
Posting language: English
Posted: Nov 2, 2026

Original job description

We are looking for an experienced Senior Service Designer to support strategic, end-to-end service design initiatives for a large technology organization. This role focuses on connecting experiences across products, platforms, processes, and customer touchpoints while helping teams identify opportunities to improve adoption, engagement, and overall business outcomes. The successful candidate will bring strong systems thinking, stakeholder management, and facilitation skills to complex design challenges.

Responsibilities:

Lead end-to-end service design initiatives across products, platforms, processes, and customer touchpoints.
Develop service blueprints, journey maps, journey architecture, and implementation recommendations.
Identify gaps, opportunities, and dependencies across complex customer and user experiences.
Partner with senior stakeholders to define problems, shape project direction, and influence strategic decisions.
Facilitate workshops, design sprints, and co-design sessions to drive stakeholder alignment and action.
Apply a growth-focused design approach to identify opportunities to improve customer acquisition, adoption, engagement, and business outcomes.
Leverage AI tools to support research synthesis, pattern recognition, journey mapping, and opportunity identification.
Collaborate across product, technology, design, and business teams on a variety of strategic initiatives.
Apply systems thinking to understand how people, processes, technology, and products interact across the broader customer experience.
Help strengthen service design practices and promote connected, customer-focused thinking across teams.

Requirements

8+ years of experience in Service Design, ideally within complex technology or digital environments.
Strong portfolio demonstrating strategic, end-to-end service design work and influence on complex initiatives.
Strong experience with service blueprints, customer journey mapping, journey architecture, and systems thinking.
Proven ability to work with and influence senior-level stakeholders.
Experience facilitating workshops, design sprints, and collaborative design sessions.
Strong understanding of how customer experience and service design can contribute to business growth and adoption.
Hands-on experience incorporating AI tools into research and design workflows.
Proficiency with Figma and Miro.
Strong communication, collaboration, and stakeholder management skills.
Ability to work effectively across multiple teams and initiatives in a highly collaborative environment.

Apply About employer

More about this job

Responsibilities

Lead strategic, end-to-end service design initiatives, creating service blueprints, journey maps, and implementation recommendations while identifying gaps and opportunities across complex customer experiences. Partner with senior stakeholders and cross-functional teams, facilitate collaborative design sessions, and use systems thinking and AI tools to improve adoption, engagement, and business outcomes.

Requirements

Requires 8+ years of service design experience, ideally in complex technology or digital environments, with a portfolio demonstrating strategic end-to-end work and influence on complex initiatives. Candidates should have expertise in service blueprints, journey mapping, systems thinking, senior stakeholder engagement, facilitation, growth-focused design, AI tools, Figma, and Miro.

Skills

Service Design
Systems Thinking
Stakeholder Management
Workshop Facilitation
Service Blueprinting
Customer Journey Mapping
Journey Architecture
Design Sprints
Co-Design
Growth-Focused Design
AI-Assisted Research
Figma
Miro
Strategic Decision-Making
Cross-Functional Collaboration

Visa sponsorship

Not detected in the job text

Keywords

Service Design
End-to-End Service Design
Systems Thinking
Service Blueprints
Customer Journey Mapping
Journey Architecture
Stakeholder Management
Workshop Facilitation
Design Sprints
Co-Design
Growth-Focused Design
Customer Acquisition
Customer Adoption
Customer Engagement
Business Outcomes
AI Tools
Research Synthesis
Pattern Recognition
Figma
Miro
Technology
Digital Environments
Cross-Functional Collaboration
Customer Experience

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