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Added 12 mins ago
ET
Coordonnateur(trice) logistique / Logistics Coordinator
Energy Transportation Group
Montreal, QC
- Full-time
Reporting to the Operations Team Lead, you will be making quick decisions while building a network of carriers to service our client's accounts; making sure their freight is picked up and…
Added 27 mins ago
H
Customer Success Manager
Haystack
Canada
- Full-time
We're hiring for a Customer Success Manager to lead a regional team focused on driving engagement, adoption, and retention across a large volume of enterprise accounts. This leadership…
Added 27 mins ago
T
On-Site Event Coordinator
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
- Contract
As our On-Site Event Coordinator, you lead Techo-Bloc's roadshows, loyalty events and trade shows on the ground across Canada and the U.S. From load-in to load-out, you own the setup, the…
Added 27 mins ago
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Senior Project Manager (13992)Senior Project Manager (13992)Senior Project Manager (13992)Senior Project Manager (13992)Senior Project Manager (13992)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many…
Added 27 mins ago
RH
Senior Service Designer
Robert Half
Toronto, ON
- Contract
Lead end-to-end service design initiatives across products, platforms, processes, and customer touchpoints.
Added 42 mins ago
Senior Technical Solutions Manager, Billing, Google Cloud
Google
Waterloo, ON
3 years of experience managing a technical, customer-facing team.
Added 42 mins ago
IR
Business Development Representative – Summer Student (May–August 2027)
Info-Tech Research Group
London, ON
- Full-time
1 year of retail, customer service, or professional experience preferred
Added 42 mins ago
IR
Business Development Representative – Summer Student (May–August 2027)
Info-Tech Research Group
Toronto, ON
- Full-time
1 year of retail, customer service, or professional experience preferred
Added 57 mins ago
CC
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
- Full-time
…connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. Structured tenure pay…
Added 57 mins ago
CC
Global Account Manager
Cogent Communications
Montreal, QC
- Full-time
…connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. Structured tenure pay…
Added 57 mins ago
Senior Total Rewards Specialist
Alcohol and Gaming Commission of Ontario
Toronto, ON
Strong customer-service orientation and relationship-management skills, with experience partnering across the organization and with external vendors, consultants, and plan providers.
Added 57 mins ago
JI
Data Management Associate
J.D. Irving, Limited
Saint John, NB
- Full-time
…the best source of home improvement products through superior customer service and know-how, quality products, and everyday great prices. We protect our customers and staff by hiring and…
Added 1 hour ago
AH
Lead Packer (Forklift Required)
Archmill House
Hamilton, ON · Ancaster, Ontario
- Full-time
The Lead Packer is responsible for ensuring that all materials are properly packed, labeled, and prepared for shipment in a way that maximizes safety, quality, and customer satisfaction.…
Added 1 hour ago
EF
Retail Sales Representative - Ottawa
Encore Field Marketing Solutions Inc.
Ottawa, ON · ON, Ottawa, CA-ON
- Full-time
…investment. Our Mission: Provide uncompromising quality of service and unparalleled calibre of thinking...developing strategies and delivering solutions that enable our clients to…
Added 1 hour ago
VW
Window Sales Project Manager
VETTA Windows
Toronto, ON · Greater Toronto Area, Canada
- Full-time
VETTA Windows is looking for a motivated, entrepreneurial individual to join our growing team to service our clients in Ontario and Western Quebec.
Added 1 hour ago
AH
Lead Packer (Forklift Required)
Archmill House
Ancaster, ON
- Full-time
The Lead Packer is responsible for ensuring that all materials are properly packed, labeled, and prepared for shipment in a way that maximizes safety, quality, and customer satisfaction.…
Added 1 hour ago
B
Business Consultant
BMO
Toronto, ON · FCP
- Full-time
Lead discovery with bankers, operations teams, product owners, risk partners, and technology teams to understand business objectives, pain points, workflows, decisions, data needs, and user…
Added 1 hour ago
RM
Supervisor, Program Funding and Administration (EYCCS)
Regional Municipality of Peel
Brampton, ON
- Other
…implement accountability mechanisms and support compliance with service agreements. Through this work, you will lead and supervise all aspects of funding program analysis and distribution…
Added 1 hour ago
M
Strategic Enterprise Executive
Meltwater
Toronto, ON
- Full-time
…individuals like yourself to join our global enterprise team and lead the charge in seizing new business opportunities. As an Enterprise Account Executive in the ever-evolving world of…
Added 1 hour ago
F
Sales & Customer Success Associate (Founding Team)
FrontSail
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
- Full-time
Then you'll work out whether FrontSail can help. You'll demo it, sell it, help the customer get started, and stay close enough to see what works and what doesn't. Then you bring what you…
Added 1 hour ago
Deli Manager- Vodden Foodland
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Brampton, ON
…fiscally responsible operation of the department. The Manager will lead and manage staff to achieve the highest level of customer service, while adhering to all Food Safety Protocols,…
Added 1 hour ago
Corporate Store Key Holder
Bulk Barn
Belleville, ON
Lead and assist workers in performing their day-to-day tasks
Added 2 hours ago
CO
Lifeguard/Instructor I
City of Fernie
BC · British Columbia, Canada
- Part-time
Respond to customer inquiries and deal with patrons’ complaints or concerns tactfully and courteously.
Added 2 hours ago
SH
Indigenous Support Worker
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Customer service or social services experience is an asset.
Added 2 hours ago
IR
Housekeeping Aide
Interlake-Eastern Regional Health Authority
MB · Lundar, MB
- Full-time
Under the direction of the Manager, Support Services and/or Lead Hand the Housekeeping Aide performs the assigned duties in accordance with established work schedules, policies and…

Robert Half

Senior Service Designer

Toronto, ON, Canada

Contract

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Applications open in a new tab.

Job details

Job type: Contract
Apply by: Dec 6, 2026
Experience: 8+ years of experience in Service Design, ideally within complex technology or digital environments.
Posting language: English
Posted: Nov 6, 2026

Original job description

We are looking for an experienced Senior Service Designer to support strategic, end-to-end service design initiatives for a large technology organization. This role focuses on connecting experiences across products, platforms, processes, and customer touchpoints while helping teams identify opportunities to improve adoption, engagement, and overall business outcomes. The successful candidate will bring strong systems thinking, stakeholder management, and facilitation skills to complex design challenges.

Responsibilities:

Lead end-to-end service design initiatives across products, platforms, processes, and customer touchpoints.
Develop service blueprints, journey maps, journey architecture, and implementation recommendations.
Identify gaps, opportunities, and dependencies across complex customer and user experiences.
Partner with senior stakeholders to define problems, shape project direction, and influence strategic decisions.
Facilitate workshops, design sprints, and co-design sessions to drive stakeholder alignment and action.
Apply a growth-focused design approach to identify opportunities to improve customer acquisition, adoption, engagement, and business outcomes.
Leverage AI tools to support research synthesis, pattern recognition, journey mapping, and opportunity identification.
Collaborate across product, technology, design, and business teams on a variety of strategic initiatives.
Apply systems thinking to understand how people, processes, technology, and products interact across the broader customer experience.
Help strengthen service design practices and promote connected, customer-focused thinking across teams.

Requirements

8+ years of experience in Service Design, ideally within complex technology or digital environments.
Strong portfolio demonstrating strategic, end-to-end service design work and influence on complex initiatives.
Strong experience with service blueprints, customer journey mapping, journey architecture, and systems thinking.
Proven ability to work with and influence senior-level stakeholders.
Experience facilitating workshops, design sprints, and collaborative design sessions.
Strong understanding of how customer experience and service design can contribute to business growth and adoption.
Hands-on experience incorporating AI tools into research and design workflows.
Proficiency with Figma and Miro.
Strong communication, collaboration, and stakeholder management skills.
Ability to work effectively across multiple teams and initiatives in a highly collaborative environment.

Apply About employer

More about this job

Responsibilities

Lead strategic, end-to-end service design initiatives, creating service blueprints, journey maps, and implementation recommendations while identifying experience gaps and opportunities. Partner with senior stakeholders and cross-functional teams, facilitate collaborative design sessions, and use systems thinking and AI tools to improve customer outcomes and business growth.

Requirements

Requires 8+ years of service design experience, a strong portfolio of strategic work, and expertise in service blueprints, journey mapping, journey architecture, and systems thinking. Candidates should be able to influence senior stakeholders, facilitate workshops, use AI tools in research and design workflows, and work proficiently with Figma and Miro.

Skills

Service Design
Systems Thinking
Stakeholder Management
Workshop Facilitation
Service Blueprinting
Customer Journey Mapping
Journey Architecture
Strategic Design
Design Sprints
Co-Design
Growth-Focused Design
AI-Assisted Research
Figma
Miro
Cross-Functional Collaboration
Customer Experience

Visa sponsorship

Not detected in the job text

Keywords

Service Design
End-to-End Design
Service Blueprints
Customer Journey Mapping
Journey Architecture
Systems Thinking
Stakeholder Management
Workshop Facilitation
Design Sprints
Co-Design
Growth-Focused Design
Customer Acquisition
Customer Adoption
Customer Engagement
Business Outcomes
AI Tools
Research Synthesis
Pattern Recognition
Opportunity Identification
Figma
Miro
Customer Experience
Digital Environments
Cross-Functional Collaboration

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