Robert Half is partnering with a growing Edmonton-based service organization to recruit a Service Advisor / Service Operations Coordinator for a key position within their service department.
This is an excellent opportunity for a highly organized, proactive professional who thrives on keeping people, priorities and processes moving. Our client is looking for someone who can become the operational hub of the service department, coordinating workflow between customers, field technicians, management, parts, projects and administration.
The successful candidate will be focused on workflow, coordination, communication and follow-through, ensuring service work progresses efficiently from the initial customer request through completion, documentation and invoicing.
Key Responsibilities
- Coordinate and schedule field service technicians based on customer requirements, urgency and operational priorities.
- Monitor open service calls and ensure outstanding work is consistently followed through.
- Communicate with customers regarding scheduling, service status and next steps.
- Act as a key liaison between customers, technicians, management, parts and administrative teams.
- Review work orders for completeness and follow up on outstanding or missing documentation.
- Ensure completed service work moves efficiently toward invoice-ready status.
- Track technician recommendations, additional work opportunities and items requiring quotes or customer follow-up.
- Provide administrative coordination and support to the estimating and quoting process.
- Maintain visibility over outstanding service activities and proactively identify items requiring attention.
- Help establish and maintain effective processes, tracking systems and workflow practices.
- Support the Service Manager by taking ownership of day-to-day coordination and administrative follow-through.
- Identify opportunities to improve efficiency, communication and accountability across the service operation.
- Ensure important tasks and customer commitments don't fall through the cracks.
What We're Looking For
The ideal candidate is someone who naturally takes ownership. You are organized, comfortable juggling competing priorities and known for following things through to completion.
Our client is most interested in finding an exceptional coordinator and communicator who can learn the business than limiting the search to candidates with direct technical experience.
