Team Lead - Credit/Collections

Our client is seeking a hands-on Credit & Collections Team Lead to oversee a team of collectors while actively managing a portfolio of key customer accounts. This is a blended leadership role that combines collections, credit adjudication, analytics, reporting, and team development.

The successful candidate will bring proven experience leading collections teams within a B2B environment, along with a strong ability to reduce aged receivables, resolve complex disputes, and build effective relationships with both customers and internal stakeholders. This is an excellent opportunity to join a growing organization and play a key role in driving collections performance and establishing best practices.

Key Responsibilities

• Lead, coach, and develop a team of Credit & Collections professionals.
• Establish performance expectations and manage team KPIs.
• Provide ongoing coaching, mentorship, and performance feedback.
• Support team members with escalated customer issues and complex collection matters.
• Foster a culture of accountability, continuous improvement, and customer service excellence.
• Manage a portfolio of strategic and key customer accounts.
• Conduct collection activities through phone and email outreach.
• Follow up on overdue accounts and drive timely cash collection.
• Analyze aging reports and prioritize collection efforts.
• Investigate root causes of delinquent accounts and implement corrective actions.
• Partner with branch leaders, sales teams, and customer service to resolve billing and payment disputes.
• Improve DSO and reduce aged receivables
• Review customer credit applications and supporting documentation.
• Analyze credit reports and assess customer creditworthiness.
• Conduct credit reference checks and evaluate risk exposure.
• Approve credit requests within established authorization limits.
• Monitor customer credit limits and recommend changes as appropriate.
• Monitor portfolio performance and team productivity metrics.
• Prepare and analyze AR aging reports
• Identify trends, risks, and opportunities to improve collections performance.
• Provide recommendations to leadership based on analytical findings.
• Support special projects and process improvement initiatives.
• Manage customer accounts through portal environments such as Coupa, Ariba, and other retailer/vendor portals.
• Work with national and big-box retail customers requiring portal-based dispute resolution and payment tracking.
• Ensure accurate account maintenance and documentation within ERP and AR systems.

Qualifications

• 5+ years of progressive experience in Credit & Collections within a B2B environment.
• Previous leadership experience managing a team of collectors.
• Hands-on collections experience with the ability to manage an active portfolio.
• Strong understanding of credit adjudication, credit analysis, and risk assessment.
• Experience reducing aged receivables and driving cash flow improvements.
• Proven ability to manage escalations and complex customer relationships.
• Experience working with large customer portfolios and high-volume accounts.
• Strong analytical, reporting, and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Experience with customer portals such as Ariba, Coupa, or similar platforms.
• CCP designation is considered an asset but is not required.

What's in It for You

• Newly created leadership role due to organizational growth
• Opportunity to lead a team while remaining strategically involved in collections and credit decisions.
• Opportunity to help establish best practices and influence process improvements.
• Career progression potential into senior leadership roles
• Collaborative and supportive leadership team committed to employee development and growth.

If you are interested, please apply today for immediate consideration!