IT Help Desk Technician
- Montreal, QC, Canada
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Job details
- Posting language
- English
- Posted
Original job description
| Position Title |
IT Help Desk Technician |
| Position Department | IT Customer Service |
| Position School | Administration: No School |
| Overview | This is an entry level position. You will be responsible for providing technical assistance and support to students with computer systems, hardware, or software issues. You will also respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. Use the University's Ticketing System to document and communicate requests, problems, and issues |
| Responsibilities | Monitor and respond quickly and effectively to requests received by phone, email, and walk-ins Respond to students queries by phone and email Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware; cable TV issues Ask educated questions and listen to requesters/users to determine root cause of issues Work through the problem-solving process, empowering them to do the same in the future Run diagnostic problems to resolve problems Clean up computers Report significant and recurring issues to the tier-2 support team Collect feedback to determine patterns and issues such that they can be resolved or FAQs can be provided to requesters to ease in troubleshooting |
| Minimum Qualifications | A current GPA of 3.0 or higher Proven experience as a Help Desk Technician or other customer service role Ability to diagnose and resolve basic computer/technical issues Excellent communication skills Keen attention to detail, memory of patterns, and interest in problem-solving |
| Academic Years Preferred | Any Academic Year Will Be Considered |
| Wage | 12.00 |
| Wage Frequency | Hourly |
| Is this position funded through Federal Work Study dollars? | Can use FWS, but not required. |
| Average Number of Hours Per Week | Max 20 |
| Days of the Week to Work | Monday - Friday - Weekend hours can be arranged |
| Anticipated Time Frames to Work | 8:00 am - 7:00 pm |
| Act 153 Clearance Required | No |
| Required To Pass a Motor Vehicle Report Check | No |
| Required to Pass a Background Check | Yes |
| Additional Posting Information | None |
| Special Applicant Instructions | None |
More about this job
Responsibilities
Provide technical assistance and support to students regarding computer systems, hardware, and software issues. Document and manage requests using the university's ticketing system while performing diagnostics and implementing solutions.
Requirements
Requires a current GPA of 3.0 or higher and proven experience in a help desk or customer service role. Candidates must possess excellent communication skills and the ability to diagnose basic technical issues.
Skills
- Technical support
- Hardware troubleshooting
- Software troubleshooting
- Customer service
- Diagnostic programs
- Problem-solving
- Ticketing system
- Communication skills
- Attention to detail
- Computer maintenance
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Education
Keywords
- IT Help Desk
- Technical Support
- Hardware
- Software
- Ticketing System
- Diagnostics
- Customer Service
- Troubleshooting
- Computer Systems
- Student Worker
- Information Technology