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Robertson College

Operations Support Specialist

Edmonton, AB, Canada

Annual salary range: $47,000.00 - $51,000.00 · Full-time

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Job details

Pay: Annual salary range: $47,000.00 - $51,000.00
Job type: Full-time
Apply by: Dec 3, 2026
Working hours: 4-5 hours per week
Posting language: English
Posted: Nov 3, 2026

Original job description

Robertson College is the School of New Work. Our vision is for everyone to have a good life through a prosperous and fulfilling career. Robertson’s mission is to empower our students with the most relevant training and up-to-date industry insights to thrive in a modern work environment. The Robertson team assists both during and after graduation to ensure students have the tools they need to succeed in a new career. Robertson team members serve as guides for our students on their career paths as they navigate their college and educational experiences.

Role Overview

Reporting to the Operations Manager, the Operations Support Specialist is a member of the Operations team and keeps the student journey running smoothly behind the scenes in our Schools of Business & Technology and Community Services. You’ll support the backend processes of these programs to ensure seamless delivery and a positive student experience.

You will work closely with our Workforce, Academic Support, Admissions, and Financial Aid teams, managing schedules, course records, and enrolments that your students rely on. This is an on-site, full-time role at our Edmonton campus (Monday–Friday), including scheduled reception coverage.

You will thrive here if you love keeping things organized, enjoy solving logistics puzzles, and take pride in getting the details right.

Key Responsibilities

Operations Support

Assist the manager with ongoing scheduling adjustments as needed, ensuring schedules are maintained proactively and remain up to date.
Collaborate with the Workforce Team to coordinate and confirm instructor coverage for Career Preparation.
Accurately track and maintain records of all course assignments.
Coordinate re-enrollment schedules for students undergoing transfer credit assessment.
Ensure instructors are fully enrolled in the Learning Management System ahead of course start dates.
Facilitate timely student enrollment in the learning environment prior to course commencement, including specialized offerings such as National Payroll Institute courses.
Maintain and regularly update the centralized textbook database.
Collaborate with the Academic Support Team to ensure the timely availability of required digital and hardcopy textbooks for students.
Process and manage purchase orders for classroom supplies, securing manager approval as required.
Communicate clear, accurate, and actionable operational feedback to internal and external stakeholders.
Support the manager with ad hoc projects, reports, and administrative initiatives as required.

Collaborative & College Activities

Maintain key performance indicators (KPIs).
Participate in college, division, and program activities as required
Attend departmental meetings.
Participate proactively in performance appraisals.
Support active interdepartmental cooperation with other departments such as Admissions, Financial Aid, and Workforce.
Provide weekly reception coverage (approximately 4-5 hours per week), greeting clients, and answering phones.
Perform other duties and special projects as assigned.

Minimum Qualifications

A minimum of one year of work experience within a business or post-secondary education setting.
An understanding of the needs and ability to work in a diverse, inclusive, multicultural student body.
Ability to work independently, prioritize work, manage deadlines, and coordinate tasks to meet end results in a fast-paced environment.
Strong communication and customer service skills, and the ability to build and maintain effective working relationships with students, stakeholders, and team members.
Highly self-motivated and self-directed; objective-oriented with strong attention to detail.
Strong problem-solving, analytical, and critical thinking skills.
Strong computer and digital literacy skills.
A clear Criminal Record Check.

Additional Preferred Qualifications

Post-secondary education.
General or specific understanding of careers within healthcare, community service, business, and technology.
Knowledge and experience with course development software and Learning Management Systems (i.e., D2L).

Job Types: Full-time

Location: Calgary

Schedule:

8 hour shift
Monday to Friday
Annual salary range: $47,000.00 - $51,000.00

WHY WORK WITH US

Education Canada Group (the parent company of Robertson College) is an equal opportunity employer. We believe that having a diverse and inclusive workplace is not only the right thing to do but also what will take our team to the next level. Diversity is a strength that allows our team to reach new heights. Our team is as diverse as our learners, with individuals coming from a variety of different cultures, ethnicities, and backgrounds. From our front-line team members to the CEO, we are committed to creating an environment that respects each individual's background, experience, ideas and perspectives. Our dedication to creating an environment that is welcoming and inclusive of everyone, regardless of their age, race, ethnicity, religion, gender, sexual orientation, socio-economic background, physical ability, and other differences, is evident in the way we communicate, in our day-to-day actions, and in how we celebrate.

Our culture is one of inclusion and respect, and we are committed to continuous growth and to creating and maintaining an environment of belonging.

Don’t feel like you meet every requirement? We encourage you to apply anyways! Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single requirement. We don't look for flawless checklists; we look for potential, passion, and purpose. As an education provider, we believe in growth and continuous learning. If you possess the drive and share our core values, your unique perspective might be exactly what our team is missing.

We offer:

Work Life Balance- Hybrid work for most positions (after successful completion of probation).
Career Development- opportunities for tuition assistance for professional growth and skill development
$25 Cell phone allowance at hire for most employees
Dental Care
Disability insurance
Employee assistance program
Extended health care
Life insurance
Paid time off - Three weeks vacation at start, five personal days, two extra PTO days for #CelebrateEverything, MeTime for most employees every week.
Paid time off for most positions over the Christmas holiday break (up to 3 days)
RRSP match
Vision care
Opportunities to join campus committees: Social, DEI&B, Health and Safety and Artificial Intelligence - You can choose what you’re passionate about and let your leadership skills shine!

If you would like to request reasonable accommodations for the interview process, please let us know.

All applicants must be legally eligible to work in Canada. You will be required to provide documentation demonstrating your eligibility, such as a valid work permit or proof of Canadian citizenship or permanent resident status.

As a company we are committed to uplifting indigenous voices, respecting traditional lands, raising awareness and working in collaboration with Indigenous partners in the spirit of reconciliation.

We acknowledge that our campus located in Winnipeg is on Treaty 1 territory, the traditional lands and waters of Anishinaabe [AH - NISH - AH - NAH – BAY], Ininiwak, Anishininiwak, Dakota, and Dene (DEN-EH) peoples, and the National Homeland of the Red River Métis. We acknowledge that our water is sourced from Shoal Lake 40 First Nation located on Treaty 3.

In Alberta, We acknowledge Robertson College is on the traditional territories of the Blackfoot Confederacy (Siksika, Kainai (Gay-aynah), Piikani (Pe-gun-ee)), the Tsuut’ina (soot-tin-a), the Iyarhe (E-a-hey) Nakoda Nations, the Métis Nation (Region 3), and all people who make their homes in the Treaty 7 region of Southern Alberta.

In Edmonton on Treaty 6 territory, a traditional gathering place, traveling route and home for many Indigenous Peoples including the Nehiyawak/Cree, Tsuut’ina, Niitsitapi/Blackfoot, Métis, Nakota Sioux, Haudenosaunee/Iroquois, Dene Suliné, Anishinaabe/Ojibway/Saulteaux, and the Inuk/Inuit.

We thank all applicants, but only those selected for an interview will be contacted.

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More about this job

Responsibilities

Coordinate schedules, instructor coverage, course assignments, student and instructor enrollments, and textbook availability for the college’s programs. Maintain operational records and KPIs, process supply purchase orders, provide reception coverage, and collaborate with internal teams on administrative tasks and projects.

Requirements

Requires at least one year of experience in a business or post-secondary education setting, strong communication and customer service abilities, digital literacy, and the ability to manage priorities and deadlines with attention to detail. Applicants should be able to work independently in a diverse student environment and provide a clear Criminal Record Check; post-secondary education and experience with learning management systems are preferred.

Skills

Scheduling
Course Records Management
Enrollment Coordination
Learning Management Systems
Textbook Database Management
Purchase Order Processing
Communication
Customer Service
Problem-Solving
Analytical Thinking
Critical Thinking
Attention to Detail
Time Management
Task Prioritization
Digital Literacy
Stakeholder Collaboration

Benefits

Hybrid Work for Most Positions After Probation
Tuition Assistance
Cell Phone Allowance
Dental Care
Disability Insurance
Employee Assistance Program
Extended Health Care
Life Insurance
Paid Time Off
Three Weeks of Vacation at Start
Five Personal Days
Additional Paid Time Off
Christmas Holiday Break
RRSP Match
Vision Care
Campus Committee Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Operations Support
Scheduling
Instructor Coverage
Course Assignments
Transfer Credit Assessment
Student Enrollment
Learning Management System
D2L
Career Preparation
National Payroll Institute
Textbook Database
Digital Textbooks
Hardcopy Textbooks
Purchase Orders
Classroom Supplies
Key Performance Indicators
Reception Coverage
Academic Support
Admissions
Financial Aid
Workforce Coordination
Post-Secondary Education
Customer Service
Criminal Record Check

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