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Added 37 mins ago
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Robertson & Company Ltd.

End User Systems Support Specialist

Toronto, ON, Canada

Hybrid

$95K- $120K CAD · Full-time

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Job details

Pay: $95K- $120K CAD
Job type: Full-time
Workplace: Hybrid
Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

Job Title:

Tier 2 End User Systems Support Specialist

Location:

Hybrid, Downtown Toronto, on site 3x a week

Salary:

$95K- $120K CAD

The Client:

This organization is a highly respected global financial institution known for its stability, strong governance, and long term commitment to innovation in technology. The team offers a collaborative, professional environment where IT talent can work with modern systems, support critical operations, and play a meaningful role in strengthening the organization’s overall technology resilience.

What you will achieve in this role:

The End User Systems Support Specialist plays a key role in ensuring smooth daily operations of the organization’s IT infrastructure and end user technology. This position supports both user onboarding and offboarding processes and contributes to technology recovery and resilience planning.

Primary responsibilities include:

Technical Support / User Assistance: Provide first level support for hardware, software, and network issues.
Troubleshooting: Diagnose and resolve issues related to desktops, laptops, printers, and mobile devices.
Installation & Configuration: Set up new hardware, software, operating systems, and applications.
Maintenance: Perform updates, vulnerability remediation, and routine system checks.
Documentation: Maintain records of issues, solutions, assets, and inventory.

Key Accountabilities
System Administration

Ensure network and server infrastructure is fully operational, secure, and protected from threats.
Verify data backup status and monitor storage capacity.
Ensure all workstations and laptops remain operational, secured, and updated.
Handle hardware setup and software installation for all user devices.
Perform administrative duties and generate daily reports as needed.
Support patching and update implementation across servers and user systems.
Complete additional IT tasks as assigned.

System Access Management

Ensure appropriate access rights are granted and revoked in a timely manner.
Assist users with access requests and provide guidance on proper system usage.

Technology Recovery / Business Continuity

Assist in coordinating and performing local recovery tests.
Help ensure backups, hardware, and software required for recovery tests are fully maintained.
Contribute to maintaining and updating the organization’s technology recovery procedures.

Compliance

Adhere to all internal policies, procedures, and regulatory requirements as communicated by the Compliance function.

Interpersonal & Communication Requirements

Internal: Collaborate with staff across the local office and IT team members in other locations as required.
External: Coordinate with software/hardware vendors and service providers for equipment, repairs, and technical information.

Working Environment

Work involves both workstation and server related tasks (approx. 60% PC, 40% server).
Occasional exposure to deadline pressure and a variety of support demands.
Requires bending, crawling under desks, and lifting IT equipment such as monitors and printers.
Open office environment.

Note: This job description is not exhaustive and responsibilities may be adjusted at any time based on organizational needs.

What you must bring to this role:
Knowledge & Education

Post secondary education in IT, Computer Science, or a related discipline.
Strong understanding of Microsoft server and client operating systems.
Familiarity with technologies such as Active Directory, SCCM, VMware vSphere, and infrastructure components like UPS systems and HVAC monitoring.
Experience in a Financial Services environment

Experience

Minimum five years of experience as a Systems Administrator or Desktop Support Analyst.
Experience in a Financial Services environment

Skills

Ability to work independently and collaborate effectively in a team environment.
Strong problem-solving skills with the ability to diagnose and resolve issues quickly.
Excellent communication skills to support non-technical users.
Strong time-management skills and ability to handle multiple requests simultaneously.
High attention to detail.

Only those who are qualified will be contacted

This posting is for an existing vacancy and is intended to fill a current open position.

Additional Information

Background screening is required as part of the onboarding process. The type of screening required (criminal, credit, or other verifications) will vary based on the position and client requirements.

We use AI technology as part of our application review process to assist in screening and assessment. All applications are also reviewed by our recruitment team.

How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role.

Robertson values diversity and is committed to creating an inclusive workplace. We invite all qualified individuals to apply.

Robertson is an equal opportunity employer committed to diversity and inclusion. We are a certified diverse supplier and actively seek to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. Join us in building a diverse and inclusive environment.

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More about this job

Responsibilities

Support and maintain end-user devices, servers, network infrastructure, system access, backups, and security updates, while resolving hardware, software, and connectivity issues. Assist with onboarding and offboarding, technology recovery testing, documentation, reporting, and coordination with internal teams and external vendors.

Requirements

Requires post-secondary education in IT, computer science, or a related discipline, at least five years of systems administration or desktop support experience, and experience in financial services. Candidates should understand Microsoft operating systems and be familiar with Active Directory, SCCM, VMware vSphere, and infrastructure components, with strong troubleshooting, communication, organization, and teamwork skills.

Skills

Systems Administration
Desktop Support
Troubleshooting
Microsoft Server And Client Operating Systems
Active Directory
SCCM
VMware vSphere
Hardware And Software Installation
Patch Management
Vulnerability Remediation
System Access Management
Backup Monitoring
Technology Recovery Planning
Business Continuity
Problem-Solving
User Support

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Server Operating Systems
Microsoft Client Operating Systems
Active Directory
SCCM
VMware vSphere
UPS Systems
HVAC Monitoring
Systems Administration
Desktop Support
Financial Services
Hardware Support
Software Support
Network Infrastructure
Server Infrastructure
Operating Systems
Application Installation
Patch Management
Vulnerability Remediation
Data Backups
Storage Capacity Monitoring
System Access Management
User Onboarding
User Offboarding
Technology Recovery
Business Continuity
Recovery Testing
IT Asset Inventory
Compliance
Vendor Coordination
Background Screening

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