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Added 31 mins ago
GardaWorld - Customer Service - 41680$/year+benefits - Ste-Therese
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JOB DESCRIPTION – CUSTOMER SERVICE REPRESENTATIVE
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Robertson & Company Ltd.

ILS Support /Tech Writer

Ottawa, ON, Canada

Contract Period: 18 months Pay Rate: Starting from $38 per hour Location: Ottawa, ON Location Type: Hybrid Business Hours: Monday-Friday, 9:00 AM to 5:00 PM · Contract

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Job details

Pay: Contract Period: 18 months Pay Rate: Starting from $38 per hour Location: Ottawa, ON Location Type: Hybrid Business Hours: Monday-Friday, 9:00 AM to 5:00 PM
Job type: Contract
Apply by: Dec 4, 2026
Experience: 5+ years of military logistics experience required
Posting language: English
Posted: Nov 4, 2026

Original job description

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private clients, commercial banking, treasury, and retail banking.

Introduction:
Robertson is seeking a skilled ILS Support /Tech Writer to join our client in support of an existing vacancy.

Contract Period: 18 months
Pay Rate: Starting from $38 per hour
Location: Ottawa, ON
Location Type: Hybrid
Business Hours: Monday-Friday, 9:00 AM to 5:00 PM

Job Responsibilities:

Collect, organize, and analyze technical data to support Logistic Support Analysis (LSA) activities, including Reliability, Maintainability, Failure Analysis, Life Cycle Costing, Sparing Analysis, and Maintenance Task Analysis (MTA)
Review vendor documentation and OEM manuals to identify maintenance and support requirements
Conduct / review existing Reliability, Availability, and Maintainability (RAM) studies, including Reliability Block Diagrams, FMECA, and Level of Repair Analysis (LORA)
Support the management and organization of data within LSAR tools and the Maximo maintenance management system
Collaborate with engineering, procurement, service delivery, Technical Authorities, and ship staff to validate updates and resolve maintenance/documentation queries
Develop Maintenance Plans, Preventive or Corrective Maintenance Schedules, Instructions, Performance Tests, and Spare Parts Lists with Provisioning Technical Data for new or modified ship systems
Support the development of Equipment Family Trees, User Manuals, and Training Material
Maintain and revise existing CFTOs, incorporating updates from OEM manuals, specifications, and preventive maintenance routines
Create, review, and process Document Change Requests; assist in preparing Change Packages to ensure technical data reflects the latest system/equipment configuration
Assist in the preparation of technical proposals and project plans
Provide technically accurate reports and deliverables on time and in accordance with contract requirements
Attend meetings and respond promptly to requests
Communicate and collaborate effectively with customers and internal teams on in-service support matters
Maintain awareness of project contract terms, conditions, and applicable product lines

Experience & Qualification Requirements:

Engineering degree required
5+ years of military logistics experience required
Above average Proficiency with Microsoft Office applications
Strong organizational skills, attention to detail, and ability to meet deadlines
Effective communication and interpersonal skills, with the ability to collaborate across engineering, procurement, service delivery, and ship staff
Language: English (essential), French (an asset)
Experience with maintenance management systems
Familiarity with logistics and reliability software
Background in naval systems, equipment, or operational military asset support
Knowledge of Canadian Forces Technical Orders (CFTOs), government technical publications, and S1000D/IETM specifications
Understanding of configuration management processes and technical documentation standards

How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Robertson & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.

Background screening is required as part of the onboarding process. The type of screening required (criminal, credit, or other verifications) will vary based on the position and client requirements.

We use AI technology as part of our application review process to assist with screening and assessment. All applications are also reviewed by our recruitment team.

Robertson & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Robertson is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.

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More about this job

Responsibilities

Collect and analyze technical data for logistics support and reliability activities, manage maintenance information in LSAR tools and Maximo, and collaborate with engineering, procurement, service delivery, and ship staff. Develop and update maintenance plans, technical publications, manuals, training materials, change packages, proposals, and project deliverables.

Requirements

An engineering degree and at least five years of military logistics experience are required, along with strong Microsoft Office proficiency, organization, attention to detail, and communication skills. Experience with maintenance management systems and logistics or reliability software is sought; naval systems, CFTOs, S1000D/IETM, and configuration management knowledge are relevant, while French is an asset.

Skills

Logistic Support Analysis
Reliability Analysis
Maintainability Analysis
Failure Analysis
Life Cycle Costing
Sparing Analysis
Maintenance Task Analysis
Reliability, Availability, And Maintainability Studies
FMECA
Level Of Repair Analysis
LSAR Tools
IBM Maximo
Technical Writing
Configuration Management
Microsoft Office
Military Logistics

Visa sponsorship

Not detected in the job text

Keywords

Logistic Support Analysis
LSA
Reliability Analysis
Maintainability Analysis
Failure Analysis
Life Cycle Costing
Sparing Analysis
Maintenance Task Analysis
Reliability, Availability, And Maintainability
RAM Studies
Reliability Block Diagrams
FMECA
Level Of Repair Analysis
LORA
LSAR
IBM Maximo
Preventive Maintenance
Corrective Maintenance
Provisioning Technical Data
CFTOs
S1000D
IETM
Configuration Management
Technical Documentation
Naval Systems
Military Logistics
Microsoft Office

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