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Added 2 mins ago
Business Systems Analysis Specialist
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Toronto, ON
Full-time
We are seeking a Senior Business Systems Analyst to join our team. This role plays a key part in bridging the gap between business operations and technology by supporting the design and…
Added 2 mins ago
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Contract
Role Overview: Seeking a Technical Analyst with strong IT Service Management / Change Management experience to support BAU operations. The successful candidate will coordinate and execute…
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Robertson & Company Ltd.

IT - Technical Analyst III

Toronto, ON, Canada

Pay: Contract Period: 12 months with potential to extend or convert Pay Rate: Starting form $30 per hour Location: Toronto, ON Location Type: Hybrid Business Hours: Monday-Friday, Core business hours
Job type: Contract
Apply by: Oct 18, 2027
Posting language: English
Posted: Sep 30, 2026

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Original job description

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private clients, commercial banking, treasury, and retail banking.

Introduction:
Robertson is seeking a skilled IT - Technical Analyst III to join our client in support of an existing vacancy.

Contract Period: 12 months with potential to extend or convert
Pay Rate: Starting form $30 per hour
Location: Toronto, ON
Location Type: Hybrid
Business Hours: Monday-Friday, Core business hours

Job Responsibilities:

Coordination and execution of the Change Management process on a daily basis, providing both process and client support
Serve as a subject matter expert on IT Service Management Change Management process and tool
Chair / manage various Technology Change Management related meetings
Review submitted Change requests for completeness, integrity and compliance with process requirements
Evaluate risk and impact associated with submitted Changes
Work with the team to define, document, enforce, and support ITSM policies, processes, and procedures including making recommendations for improvements
Facilitate scheduled and adhoc process training with stakeholders
Updates and presents key performance metrics for the Enterprise Change Management process as well as adhoc requests for the various business units and support teams
Drive process and organizational maturity as it pertains to IT Service resolution activities Management and ITIL
Facilitation of collision mitigation and conflict
Facilitation of the Change Post Implementation Review (CPIR) process to document and track plans to improve change success
Operational and relational integration with other IT processes and teams (Incident, Problem, Configuration)

Experience & Qualification Requirements:

post-secondary degree required
5 years in IT process mgmt. role
IT Technical Support experience
Service Now
MS office
ITIl V
Experience reviewing technical documentation
Asset management experience
Enterprise Operations environment experience
Knowledge of IT change management and ITIL methods and procedures

How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Robertson & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.

Background screening is required as part of the onboarding process. The type of screening required (criminal, credit, or other verifications) will vary based on the position and client requirements.

We use AI technology as part of our application review process to assist with screening and assessment. All applications are also reviewed by our recruitment team.

Robertson & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Robertson is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.

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More about this job

Responsibilities

Coordinate and oversee the daily IT Change Management process, including reviewing change requests, assessing risk and impact, chairing meetings, and supporting stakeholders. Maintain and improve ITSM policies and procedures, deliver training, report performance metrics, facilitate post-implementation reviews and conflict mitigation, and coordinate with related IT teams.

Requirements

A post-secondary degree and five years of experience in IT process management are required, along with IT technical support experience and knowledge of IT Change Management and ITIL methods. The role also requires experience with ServiceNow, Microsoft Office, technical documentation review, asset management, and enterprise operations.

Skills

IT Change Management
IT Service Management
ITIL
ServiceNow
Technical Support
Risk Assessment
Impact Assessment
Process Management
Change Request Review
Stakeholder Training
Performance Metrics
Technical Documentation
Asset Management
Incident Management
Problem Management
Configuration Management

Visa sponsorship

Not detected in the job text

Keywords

IT Service Management
Change Management
ITIL
ServiceNow
Microsoft Office
Technical Support
Change Requests
Risk Assessment
Impact Assessment
ITSM Policies
Process Improvement
Stakeholder Training
Performance Metrics
Technical Documentation
Asset Management
Enterprise Operations
Incident Management
Problem Management
Configuration Management
Collision Mitigation
Technology Change Management

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