Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private clients, commercial banking, treasury, and retail banking.
Introduction:
Prime Hires is seeking a skilled Operations Officer I to join our client in support of an existing vacancy.
Contract Period: 5 months with potential to extend
Pay Rate: $22.50 per hour
Location: Toronto, ON
Location Type: Hybrid
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
Job Responsibilities:- Candidates will be working within AML operations, conducting rapid (15-20 min) reviews of data discrepancy alerts that are triggered via system functionality / capabilities based on regulatory requirements / risk factors / behaviours.
- Reviewing data discrepancy / incompleteness alerts for potential remediation.
- Read source documents such as book of record systems, physical documents etc and enter correct data in specific data fields on reporting systems using keyboards/computers/applications etc.
- Compile, sort and verify the accuracy of data before it is entered. And accurately record customer/client/transaction date.
- Locate and correct data entry errors and/or report them to supervisors / partners within SLA.
- Compare data with source documents and/or re-enter data in verification format to detect errors.
- Writing/Reaching out to partners for missing data and ensuring the same is provided and entered.
- Interact with partners by responding to requests in an effective and timely manner.
- Require specialized expertise and performs multiple and/or diverse tasks that are highly complex, involving multiple steps, systems, and jurisdictions.
- Actively review internal processes/activities and provide ideas for process improvement.
- Transactions and activities require in depth knowledge across a broad range or variety of products, processes or systems within own area of specialty and where transactions could be characterized by moderate to high risk.
- Gather and analyze data to identify complex problems and escalates as required.
- Generally interact with internal customers / partners for functions performed and/or external customers May provide process / policy guidance to others (e.g. within team, internal partners).
- Focus of work is weekly, monthly and/or longer with addition of adhoc and initiative-based requests, as required.
- Process subject matter expert in a range of technical processes and procedures Generally reports to a Team Manager.
- Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
- Excellent organizational and time management skills. Ability to adhere to strict deadlines and handle high volumes of work.
- Attention to detail is crucial.
- Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit.
- Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques.
- Participate in personal performance management and development activities, including cross training within own team.
- Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities.
- Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.
- Contribute to a fair, positive and equitable environment that supports a diverse workforce.
- Act as a brand champion for your business area/function and the bank, both internally and/or externally.
- Prioritize and manage own workload to meet requirements for operations, service and productivity.
- Execute accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs).
- Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate.
- Protect the interests of the organization – identify and manage risks, and escalate non-standard, high-risk transactions / activities as necessary.
- Comply with applicable internal and external audit and regulatory requirements and may actively participate in Audit Reviews, providing recommendations and guidance as required.
- Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts.
- Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite.
- Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Regulatory Reporting, Anti-Money Laundering, Business Continuity Management).
- Act as a key resource or representative by providing technical subject matter expertise / analysis or operational process support on EFTR (Electronic Fund Transfer Reporting) Regulatory reporting.
- Contribute to the identification, and implementation of new processes, operating workflow, additional services / products / applications or operational efficiencies.
- Ensure reports are filed in accordance with regulatory requirements.
- Develop and execute reporting functions, AML and/or produce consolidated or aggregated reporting as appropriate.
- Refer or escalate processing or operational issues as needed based on a solid understanding of the processes, business requirements, issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained.
Experience & Qualification Requirements:- High School Diploma degree required.
- 1 year of operations and/or data entry/enrichment and/or regulatory reporting, and/or, payments transaction processing experience.
- Previous corporate / financial industry experience – banking experience (international included).
- Self-driven and motivated to learn.
- Able to work independently but also work as part of a team.
- Computer savvy – Computer savvy, able to quickly learn internal systems. Previous advanced experience with computer applications, Microsoft Word and proficiency in Excel.
- EFTR Regulatory Reporting in Canada.
- Professional education or certifications.
- Business writing experience.
How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Prime Hires & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.
Background screening is required as part of the onboarding process. The type of screening required (criminal, credit, or other verifications) will vary based on the position and client requirements.
We use AI technology as part of our application review process to assist with screening and assessment. All applications are also reviewed by our recruitment team.
Prime Hires & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Prime Hires is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.
