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Added 2 mins ago
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Account Manager I, Eats SMB
Uber
Toronto, ON
- Full-time
3+ years of experience in account management, operations, sales or customer-facing functions.
Added 2 mins ago
CO
Temporary Solutions Integration Specialist (up to 8 months)
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Saint John, NB
- Temporary
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CO
Application & Integration Technical Analyst
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Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 2 mins ago
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Forward Deployed Engineer - AI Inference Systems Research
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- $132,000 to $198,000 CAD / year
- Full-time
…intersection of applied research, systems engineering, and customer success. Our charter spans three core…
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Bilingual Collections Agent
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- Full-time
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bakery manager - retail
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Resolve issues that may arise, including customer requests, complaints and supply shortages
Added 2 mins ago
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Post Office Manager, Hourly Full Time Flexible Shifts
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Added 16 mins ago
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Personal Banker Trainee
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- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 31 mins ago
HT
Manager, Internal Controls
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- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 31 mins ago
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Proactive Monitoring Spec.
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- Full-time
…Monitoring Center Subject Matter Expert is in charge of monitoring customer’s equipment which is under the Advantage + Elite contract and ensure contractual commitments are fulfilled. By…
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Financial Manager
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- Full-time
…stakeholders within the Finance and Accounting function as well as our Customer Service organization. This candidate will play an integral role in providing insightful and meaningful data…
Added 32 mins ago
Collection Specialist
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Toronto, ON
We have an immediate opening for a Collection Specialist for a permanent role. This position reports to the Manager, Collections located in Toronto and will be responsible for collections…
Added 32 mins ago
Primary Care Assistant - Minor Injury and Illness Clinic
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Winnipeg, MB
Reporting to the Manager Health Services, this role functions as a key member of the Primary Health Care Team and is responsible to manage client’s overall clinical visit. The incumbent…
Added 1 hour ago
S
Part Time Front End Supervisor - Admirals Thrifty Foods
Sobeys
Victoria, BC
- Part-time
The Front-End Supervisor is responsible to ensure a superior customer service experience by coaching, and developing friendly, well-trained staff. The Supervisor will supervise the…
Added 1 hour ago
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Part-Time Manager
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- Part-time
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Added 1 hour ago
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Customer service experience is considered an asset
Added 1 hour ago
DG
Assistant Service Manager
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Added 1 hour ago
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Added 1 hour ago
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In Store Bakery - Clerk Department Second Bakery
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Added 1 hour ago
LC
Merchandiser, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Toronto, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
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SALES SUPPORT- Fixed Term Contract
PreciKam
Montreal, QC
- Full-time
Minimum two (2) years of experience in sales support, customer service, business administration, or a related role.

Robertson & Company Ltd.

Operations Officer II

Mississauga, ON, Canada

Contract Period: 6 months with potential to extend or convert Pay Rate: $26 per hour Location: Mississauga, ON Location Type: Hybrid Business Hours: Monday – Friday, 8:00 AM – 4:00 PM · Contract

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Job details

Pay: Contract Period: 6 months with potential to extend or convert Pay Rate: $26 per hour Location: Mississauga, ON Location Type: Hybrid Business Hours: Monday – Friday, 8:00 AM – 4:00 PM
Job type: Contract
Apply by: Nov 25, 2026
Experience: 2-4 years of banking/financial experience.
Posting language: English
Posted: Oct 26, 2026

Original job description

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private clients, commercial banking, treasury, and retail banking.

Introduction:
Prime Hires is seeking a skilled Operations Officer II to join our client in support of an existing vacancy.

Contract Period: 6 months with potential to extend or convert
Pay Rate: $26 per hour
Location: Mississauga, ON
Location Type: Hybrid
Business Hours: Monday – Friday, 8:00 AM – 4:00 PM

Job Responsibilities:

Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology.
Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met.
Reports to a Team Manager within the Team Structure.
Positively contributes to the overall customer experience and loyalty index in each interaction.
Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required.
Create and/or recognize exceptional customer service through established programs.
Ensure all required processing and enquiries are fulfilled meeting Service Level Goals.
E4Provide subject matter expertise for internal and external partners within defined areas.
Complete assigned tasks accurately & within established standards.
Actively participate in daily touch points and work distribution Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines.
Identify areas of risk and escalate as necessary.
Be knowledgeable and comply with Bank Codes of Conduct.
Identify, suggest and actively participate in process improvements.
Understand and apply bank/service center operating policies and procedures.
Demonstrate flexibility by adapting to change within business area and unit.
Adopt new processes and technology improvements.
Ensure necessary due diligence is taken to support the accuracy of all transactions.

Experience & Qualification Requirements:

Post- Secondary degree required.
2-4 years of banking/financial experience.
Transactions experience.
Meeting SLAs.
Proficiency in Microsoft Office 365- Excel, Word, Outlook.
AI tools- Copilot experience.

How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Prime Hires & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.

Background screening is required as part of the onboarding process. The type of screening required (criminal, credit, or other verifications) will vary based on the position and client requirements.

We use AI technology as part of our application review process to assist with screening and assessment. All applications are also reviewed by our recruitment team.

Prime Hires & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Prime Hires is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.

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More about this job

Responsibilities

Process operational transactions and enquiries accurately while meeting service level goals and maintaining operational effectiveness. Support customers and partners, follow audit and compliance procedures, identify and escalate risks, and contribute to process improvements.

Requirements

A post-secondary degree and 2–4 years of banking or financial experience, including transaction experience and meeting service level agreements, are required. Proficiency in Microsoft Office 365 applications - Excel, Word, and Outlook - and experience with AI tools such as Copilot are also required.

Skills

Banking Operations
Financial Transactions
Transaction Processing
Customer Service
Partner Relationship Support
Problem Resolution
Operational Risk Identification
Audit Compliance
Process Improvement
Microsoft Excel
Microsoft Word
Microsoft Outlook
Microsoft Copilot
Due Diligence
Adaptability

Visa sponsorship

Not detected in the job text

Keywords

Banking Operations
Financial Services
Operations And Technology
Transaction Processing
Customer Experience
Customer Loyalty
Service Level Goals
Service Level Agreements
Partner Relationships
Operational Effectiveness
Problem Resolution
Subject Matter Expertise
Audit Guidelines
Process Guidelines
Risk Escalation
Codes Of Conduct
Process Improvement
Operating Policies And Procedures
Due Diligence
Microsoft Office 365
Microsoft Excel
Microsoft Word
Microsoft Outlook
Microsoft Copilot
Artificial Intelligence Tools
Background Screening

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