Operations Officer II

Our client is a top financial institution with significant North American holdings.  They have operations across most major verticals, including institutional & corporate, wealth management, private clients, commercial banking, treasury, and retail banking.
 
Introduction:
Prime Hires is seeking a skilled Operations Officer II to join our client in support of an existing vacancy.

Contract Period: 12 months
Pay Rate: $25.90 per hour
Location: Toronto, ON
Location Type: Hybrid
Business Hours: Monday – Friday, 8:30 AM – 5:00 PM

Job Responsibilities:

• Process various transactions accurately and in line with established guidelines as well as Service Level Agreement(s); provide process and policy guidance to others when required.
• Maintain high service level by providing optimal customer and partner service, resolving process or operational issues within discretion and escalating internally as required.
• Ensure accuracy of prepared documents and reflect business intentions that are consistent with relevant rules and regulations.
• Build positive working relationships with customers, partners and vendors by responding to their questions and concerns effectively.
• Find opportunities to improve service delivery, processes and procedures.
• Support the team by participating in personal performance management and development activities and promote team effectiveness and positive workenvironment.
  

Experience & Qualification Requirements:

• Post-secondary education required.
• 2- 4 years Operations Officer II.
• Roles that show analytics skills.
• Attention to detail – keen eye.
• Strong communication.
• MS office.
• Pervious FI experience.
  

How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Prime Hires & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.

Background screening is required as part of the onboarding process. The type of screening required (criminal, credit, or other verifications) will vary based on the position and client requirements.

We use AI technology as part of our application review process to assist with screening and assessment. All applications are also reviewed by our recruitment team.
  
Prime Hires & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Prime Hires is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.