Operations Officer III

Our client is a top financial institution with significant North American holdings.  They have operations across most major verticals, including institutional & corporate, wealth management, private clients, commercial banking, treasury, and retail banking.
 
Introduction:
Prime Hires is seeking a skilled Operations Officer III to join our client in support of an existing vacancy.

Contract Period: 3 months
Pay Rate: $28.85 per hour
Location: Toronto, ON
Location Type: Hybrid
Business Hours: Monday – Friday, 8:30 PM – 5:00 PM

Job Responsibilities:

• Execute transactions accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs).
• Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function / partner to facilitate resolution and ensure that service quality is maintained.
• Identify opportunities to improve service delivery and support process improvement initiatives.
• Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels.
• Develop and maintain working relationships with customers, partners and vendors including responding to questions and / or concerns in an effective and timely manner.
• Complete assigned workload to meet SLA requirements for service and productivity.
• Understand internal and industry regulations, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies / procedures.
• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate.
• Support the timely and accurate completion of business processes including completing and recording transactions for either the organization or clients.
• Actively review internal processes / activities and provide ideas for process improvement.
• Investigate and escalate non-standard or high-risk activities as appropriate.
• Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management).
• Be knowledgeable of and comply with Bank Code of Conduct
• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork.
• Ensure the timely communication of issues / points of interest.
• Support the team by actively building operations knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team and business unit.
• Participate in personal performance management and development activities, including cross training within own team.
• Keep others informed and up to date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities.
• Contribute to a fair, positive and equitable environment that supports an inclusive and diverse workforce.
• Act as a brand ambassador for the function and the bank, both internally and / or externally.
• Works within moderately defined guidelines and/or is responsible for activities involving multiple steps, systems, and jurisdictions.
• Transactions and activities require working knowledge across a function specific product shelf, processes or systems and where transactions could be characterized by moderate to high volatility.
• Uses judgement and understanding of process/policy risk when recommending exceptions outside general practices or guidelines.
• Transactions are characterized by moderate risk/financial impact.
• Low to moderate decision-making authority within defined parameters.
• Identifies and resolves issues within authority on processes or transactions or escalates internally as required.
• Generally, interacts with internal partners and/or external clients for functions performed.
• May provide process / policy guidance to others (e.g. within team, internal partners).
• Focus of work spans from daily, weekly to monthly activities.
• Requires solid knowledge of the business unit and operational functions for the business area supported as well as regulatory issues/requirements for jurisdictions supported.

Experience & Qualification Requirements:

• Undergraduate degree required.
• 2-4 years of banking experience is required.
• Microsoft Excel- Macros.
• Securities/Wealth Operations background.
• Tech Savvy.
  

How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Prime Hires & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.

Background screening is required as part of the onboarding process. The type of screening required (criminal, credit, or other verifications) will vary based on the position and client requirements.

We use AI technology as part of our application review process to assist with screening and assessment. All applications are also reviewed by our recruitment team.
  
Prime Hires & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Prime Hires is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.