Sales Support Specialist I
- Waterloo, ON, Canada
Contract Period: 6 months Pay Rate: Starting form $28 per hour Location: Waterloo, ON Location Type: Hybrid Business Hours: Monday-Friday, Core business hours · Contract
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Job details
- Pay
- Contract Period: 6 months Pay Rate: Starting form $28 per hour Location: Waterloo, ON Location Type: Hybrid Business Hours: Monday-Friday, Core business hours
- Job type
- Contract
- Apply by
- Experience
- 2 years of Customer service experience required
- Posting language
- English
- Posted
Original job description
Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private clients, commercial banking, treasury, and retail banking.
Introduction:
Robertson is seeking a skilled Sales Support Specialist form to join our client in support of an existing vacancy.
Contract Period: 6 months
Pay Rate: Starting form $28 per hour
Location: Waterloo, ON
Location Type: Hybrid
Business Hours: Monday-Friday, Core business hours
Job Responsibilities:
Background screening is required as part of the onboarding process. The type of screening required (criminal, credit, or other verifications) will vary based on the position and client requirements.
We use AI technology as part of our application review process to assist with screening and assessment. All applications are also reviewed by our recruitment team.
Introduction:
Robertson is seeking a skilled Sales Support Specialist form to join our client in support of an existing vacancy.
Contract Period: 6 months
Pay Rate: Starting form $28 per hour
Location: Waterloo, ON
Location Type: Hybrid
Business Hours: Monday-Friday, Core business hours
Job Responsibilities:
- Mortgage Creditor Business
- Team is supporting mortgage creditor insurance
- Supporting brokers via email/phone (Shared inbox)
- Being available to answer phone calls
- Managing shared inbox/responding to brokers
- Answering Q’s about anything to generating mortgage creditor insurance
- Looking for customer service experience (over the phone is helpful)
- Managing multiple priorities
- Problem solving skills with brokers
- Some Data Entry involved in updating their sales systems
- Fairly small team of 6 support specialists with a team lead
- Each team member typically fields 8-10 calls and 40 emails per day
- Excellent customer service and communication skills
- Ability to manage multiple priorities independently in a fast-paced environment
- Detail-oriented with strong problem-solving abilities
- Capable of working both independently and within a team
- Ability to effectively work in a customer service environment
- Team Oriented but also able to work well independently
- Flexible in taking on new tasks and responsibilities to support the salesteam
- Postgraduate degree required
- 2 years of Customer service experience required
- History or knowledge of the mortgage industry
- Strong communication, interpersonal, and analytical skills
- Experience in the Mortgage Creditor Industry is a plus
- Bilingual French/English skills an asset but not required
- Proficient in MS Office, CRM systems like Salesforce, and data entry
Background screening is required as part of the onboarding process. The type of screening required (criminal, credit, or other verifications) will vary based on the position and client requirements.
We use AI technology as part of our application review process to assist with screening and assessment. All applications are also reviewed by our recruitment team.
More about this job
Responsibilities
Support brokers by phone and email with questions about generating mortgage creditor insurance, and manage the shared inbox and incoming calls. Update sales systems through data entry while handling multiple priorities and providing customer service.
Requirements
A postgraduate degree and at least two years of customer service experience are required; mortgage industry knowledge is sought, and mortgage creditor industry experience is an asset. Candidates should have strong communication, interpersonal, analytical, and problem-solving skills, proficiency with Microsoft Office, CRM systems such as Salesforce, and data entry; French-English bilingualism is an asset.
Skills
- Customer Service
- Phone Support
- Email Support
- Mortgage Creditor Insurance
- Broker Support
- Problem Solving
- Multitasking
- Data Entry
- Sales Systems
- Communication
- Interpersonal Skills
- Analytical Skills
- Microsoft Office
- Salesforce
- Teamwork
- Attention To Detail
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Sales
- Finance & Accounting
- Administrative
Keywords
- Mortgage Creditor Insurance
- Mortgage Industry
- Broker Support
- Customer Service
- Phone Support
- Email Support
- Shared Inbox
- Call Handling
- Data Entry
- Sales Systems
- CRM Systems
- Salesforce
- Microsoft Office
- Problem Solving
- Communication
- Interpersonal Skills
- Analytical Skills
- Multitasking
- Attention To Detail
- Teamwork
- French-English Bilingualism