Senior Content Designer

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private clients, commercial banking, treasury, and retail banking.

Introduction:

Robertson is seeking a skilled Senior Content Designer to join our client in support of an existing vacancy.

Contract Period: 12 months

Pay Rate: Starting form $72 per hour

Location: Toronto, ON

Location Type: Hybrid

Business Hours: Monday-Friday, 9:00 AM – 5:00 PM

Job Responsibilities:

• Conceptualize, design and execute future-state and near-term cross channel content experiences
• Writing, editing and proofreading skills
• Ensure respective programs/policies/practices are well managed, meets business needs, comply with internal and external requirements, and aligns with business priorities
• Apply user-centered design methodologies to ensure content is accessible and based on customer needs
• Participate in all phases of the product development lifecycle, including product ideation and definition, user research, feature team scoping/planning, estimating effort, design, post-launch evaluation and stakeholder communication
• Collaborate with Experience Design Leads, Product Owners and engineers to develop the best solution for customers
• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
• Ensure business operations are in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)
• Participate in cross-functional / enterprise / initiatives as a content design expert helping to identify risk / provide guidance for complex situations
• Conduct internal and external content projects; support the development/ delivery of presentations / communications to management or broader audience
• Acts as a subject matter expert within their own area of specialty or a resource for others integrating the broader organizational context into advice and solutions within own area
• Solves complex problems requiring analysis of multiple variables, including consultation with multiple stakeholders
• Independently performs tasks from end to end
• Takes direction from Content Design Lead, and aligns with Product Owner, Tech Leads, Experience Design Lead, and Control Partners

Experience & Qualification Requirements:

• Undergraduate degree required
• 3-5 years of experience, preferably in digital, conversation or content design
• Plain language expertise
• Strong writing and editing skills
• Experience writing WCAG/Accessibility compliant content
• Experience getting regulatory approvals
• FI experience
• Public Site experience

How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Robertson & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.

Background screening is required as part of the onboarding process. The type of screening required (criminal, credit, or other verifications) will vary based on the position and client requirements.

We use AI technology as part of our application review process to assist with screening and assessment. All applications are also reviewed by our recruitment team.