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Senior Content Designer

Toronto, ON, Canada

Contract Period: 12 months Pay Rate: Starting form $72 per hour Location: Toronto, ON Location Type: Hybrid Business Hours: Monday-Friday, 9:00 AM – 5:00 PM · Contract

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The original listing is kept below for reference.

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Job details

Pay: Contract Period: 12 months Pay Rate: Starting form $72 per hour Location: Toronto, ON Location Type: Hybrid Business Hours: Monday-Friday, 9:00 AM – 5:00 PM
Job type: Contract
Closing date: Nov 6, 2026
Experience: 3-5 years of experience, preferably in digital, conversation or content design
Posting language: English
Posted: Oct 7, 2026

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Original job description

Archived listing. The details below describe a past opening.

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private clients, commercial banking, treasury, and retail banking.

Introduction:
Robertson is seeking a skilled Senior Content Designerto join our client in support of an existing vacancy.

Contract Period: 12 months
Pay Rate: Starting form $72 per hour
Location: Toronto, ON
Location Type: Hybrid
Business Hours: Monday-Friday, 9:00 AM – 5:00 PM

Job Responsibilities:

Conceptualize, design and execute future-state and near-term cross channel content experiences
Writing, editing and proofreading skills
Ensure respective programs/policies/practices are well managed, meets business needs, comply with internal and external requirements, and aligns with business priorities
Apply user-centered design methodologies to ensure content is accessible and based on customer needs
Participate in all phases of the product development lifecycle, including product ideation and definition, user research, feature team scoping/planning, estimating effort, design, post-launch evaluation and stakeholder communication
Collaborate with Experience Design Leads, Product Owners and engineers to develop the best solution for customers
Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
Ensure business operations are in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)
Participate in cross-functional / enterprise / initiatives as a content design expert helping to identify risk / provide guidance for complex situations
Conduct internal and external content projects; support the development/ delivery of presentations / communications to management or broader audience
Acts as a subject matter expert within their own area of specialty or a resource for others integrating the broader organizational context into advice and solutions within own area
Solves complex problems requiring analysis of multiple variables, including consultation with multiple stakeholders
Independently performs tasks from end to end
Takes direction from Content Design Lead, and aligns with Product Owner, Tech Leads, Experience Design Lead, and Control Partners

Experience & Qualification Requirements:

Undergraduate degree required
3-5 years of experience, preferably in digital, conversation or content design
Plain language expertise
Strong writing and editing skills
Experience writing WCAG/Accessibility compliant content
Experience getting regulatory approvals
FI experience
Public Site experience

How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Robertson & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.

Background screening is required as part of the onboarding process. The type of screening required (criminal, credit, or other verifications) will vary based on the position and client requirements.

We use AI technology as part of our application review process to assist with screening and assessment. All applications are also reviewed by our recruitment team.

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More about this job

Responsibilities

Design and deliver accessible, customer-centered content experiences across channels, contributing throughout the product development lifecycle from ideation and research through launch evaluation. Collaborate with product, design, engineering, and control partners while managing content projects, stakeholder communications, and compliance considerations.

Requirements

An undergraduate degree and 3–5 years of experience, preferably in digital, conversation, or content design, are required. Candidates should have plain-language expertise, strong writing and editing skills, experience creating WCAG-compliant content and obtaining regulatory approvals, and financial institution and public-site experience.

Skills

Content Design
Plain Language
Writing
Editing
Proofreading
User-Centered Design
Accessibility
WCAG-Compliant Content
Digital Content Design
Conversation Design
Regulatory Approvals
User Research
Cross-Channel Content Design
Stakeholder Communication
Product Development Lifecycle
Financial Institution Experience

Visa sponsorship

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Keywords

Content Design
Plain Language
Digital Content
Conversation Design
User-Centered Design
WCAG
Accessibility
User Research
Product Development Lifecycle
Product Ideation
Cross-Channel Experiences
Regulatory Approvals
Financial Institution
Public Site
Stakeholder Communication
Content Strategy
Compliance
Financial Controls
Experience Design
Product Ownership
Feature Team Planning
Post-Launch Evaluation
Confidentiality
Risk Management

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