Outbound Manager

We know what it means to put the customer first - our business is built upon a tradition of exceptional, individualized customer service. Our employees experience the excitement and satisfaction that comes from working for a successful, expanding company where every team member makes a difference and where initiative and hard work are valued and rewarded. We are confident that if you choose to work at ROBINSON, you will be taking your first steps towards a challenging, profitable, and satisfying career.

Reporting to the Director, Distribution Operations the Outbound Manager is responsible for leading and optimizing all outbound warehouse operations, including order fulfillment, picking, packing, staging, loading, shipping, and delivery coordination activities. This role ensures customer orders are processed safely, accurately, and efficiently while meeting operational, service, and productivity targets.

What you will do:

• Lead and oversee all outbound warehouse operations, including order fulfillment, shipping, and delivery coordination.
• Plan and manage daily workflows, staffing, and resources to meet customer service, productivity, and operational goals.
• Monitor performance metrics and drive continuous improvement in efficiency, accuracy, and service levels.
• Collaborate with Inventory, Sales, Customer Service, Supply Chain, and Transportation teams to resolve issues and ensure seamless order execution.
• Lead, coach, and develop warehouse team members while fostering a culture of accountability, collaboration, and engagement.
• Champion health and safety, ensuring compliance with company policies, procedures, and applicable legislation.
• Support operational planning, cost control, and ongoing process improvements to optimize warehouse performance.
• Perform other duties as assigned by the Director, Distribution Operations.

About you:

• 5+ years of progressive experience in warehouse, distribution, logistics, or supply chain operations, with 3+ years leading teams in a fast-paced environment.
• Strong knowledge of order fulfillment, shipping, transportation coordination, and warehouse operations.
• Proven ability to lead, coach, and develop high-performing teams while driving accountability and results.
• Experience using Warehouse Management Systems (WMS), RF scanners, and Microsoft Office required. 
• Experience using Transportation Management Tools an asset 
• Analytical and data-driven, with experience using KPIs to improve productivity, efficiency, and service levels.
• Strong problem-solving, organizational, and prioritization skills with the ability to manage competing demands.
• Solid understanding of health and safety practices, regulatory compliance, and customer service requirements.
• Forklift and material handling equipment experience required; wholesale distribution industry experience is considered an asset.

Family-owned ROBINSON is a leading Canadian distributor of plumbing, heating, electrical, and lighting products. Today, the company serves customers in the construction industry and retail home improvement markets through a network of 32 distribution warehouses and showrooms in British Columbia, Alberta, Saskatchewan, Manitoba, and Ontario. ROBINSON’s reputation as a growing company with a customer-service oriented culture continues to attract and retain top quality people and has earned it Platinum status among Canada’s Best Managed Companies. ROBINSON is committed to a diverse, inclusive, and respectful workplace. We strive to foster an environment that values our differences and believe in giving back to the communities in which we live and work.

ROBINSON will provide accommodation for candidates with disabilities throughout our interview and selection process.

Thank you to all interested candidates, only those selected for an interview will be contacted.